Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Gaurav Saxena

Gaurav Saxena

Senior Manager Facilities and Administration
New Delhi

Summary

Versatile Senior Manager specializing in Workplace operations, new office set ups and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

22
22
years of professional experience
2
2
Languages

Work History

Senior Manager Facilities and Administration

Infosys Limited
01.2011 - Current
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Assistant Purser

Princess Cruises
11.2004 - 11.2010
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Monitored compliance with maritime regulations, contributing to a safe and secure environment on board.
  • Collaborated with department heads to establish budgetary guidelines, optimizing resource allocation and cost control measures.
  • Coordinated with event planners to facilitate successful onboard events, creating memorable experiences for guests.
  • Organized shore excursions, liaising with local tour operators for seamless travel experiences for passengers.
  • Implemented effective inventory management systems, ensuring adequate supplies and minimizing waste.
  • Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.

Front Office Coordinator

The Oberoi Group
08.2002 - 09.2004
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Monitored office supplies by checking inventory and placing orders.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Enhanced communication flow within office by serving as central point of contact.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
  • Assisted in training of new front office staff, sharing best practices and procedures.
  • Facilitated smooth patient check-in and check-out process, minimizing wait times.

Education

MBA - Finance

Institute of Management Technology
04.2001 -

No Degree - Leadership Skills

IIM
Ahmedabad, India
04.2001 -

No Degree - Customer Focus, Innovation And Creativity, Global

Harvard Business School
04.2001 -

Bachelor of Arts - Tourism Management, Business Management

Indira Gandhi National Open University
New Delhi, India
04.2001 -

Skills

Strategic Planning

Accomplishments

• Infosys Insta Award 2021, Excellence towards effective and efficient go live for Critical Facilities for an Important Client in Europe.

• Project Eagle Award 2021 for the outstanding performance. Infosys Limited-Compliance Health & Safety.

• Infosys Insta Awards 2018 for Effective management of Facilities operations in Germany, Switzerland, and Sweden for 3 years.

• Infosys Insta Awards 2017 Working with all stake holders in ensuring smooth transition from existing to new offices at Stuttgart and

Munich in Germany.

• Infosys Insta Awards 2019 Effective management of all Facilities related Compliances and audits in the EMEA region.

• Valuable contribution towards Chandigarh DC as part of Infrastructure Track (FY. 2011-12).

Timeline

Senior Manager Facilities and Administration

Infosys Limited
01.2011 - Current

Assistant Purser

Princess Cruises
11.2004 - 11.2010

Front Office Coordinator

The Oberoi Group
08.2002 - 09.2004

MBA - Finance

Institute of Management Technology
04.2001 -

No Degree - Leadership Skills

IIM
04.2001 -

No Degree - Customer Focus, Innovation And Creativity, Global

Harvard Business School
04.2001 -

Bachelor of Arts - Tourism Management, Business Management

Indira Gandhi National Open University
04.2001 -

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Gaurav SaxenaSenior Manager Facilities and Administration