Gaurav Sethi

A versatile professional with proven capabilities in Insurance P&C business, Investment Banking and Financial System domain, seeking challenging assignments in an organization of high repute.

A dynamic professional who possesses 20+ years of experience in Banking Operations, Insurance operations, Client Management, Account Management, Service Delivery, Customer Relationship Management and Process improvement. Strong business acumen with skills in R2R - Premium/claim Reconciliations, Intercompany, Claim management, AR, Cash Apps, Collections, Insurance products Credit Control, Insurance/Reinsurance and Underwriting principles/domains for AIG Property and Casualty (P&C Insurance ) business, driving transformation, innovation and continuous improvement in Third Party & Shared Services environment. Exceptional ability in RPA implementation for Intercompany reconciliation and working on end-to-end RPA solutions for money movement; demonstrated competencies in managing banking operations, developing strategic business relationships, and delivering excellent customer service. Extensive understanding of executing and supporting AIG Multinational's worldwide operational strategy and following Regulatory requirements across multiple regions, as well as managing operations in the execution and delivery of client solutions. Currently Leading team of 102 FTE's managing market of UK, US and APAC Multinational business. Proven experience in steering relationships with stakeholders like reinsurers, brokers, underwriters, and finance departments in order to achieve a better-coordinated style of working. A prolific team leader with thorough exposure in building and grooming teams into cohesive units of performers; and leading them on projects encompassing some of the most complex transaction banking deals. Recognized by peers, subordinates, and senior leadership for tenacity and the ability to gracefully handle the dynamics of a rapidly changing environment. Diligent in strategy development, expanding business by fostering productive partnerships with internal stakeholders and clients, resulting in the attainment of corporate goals. Exceptional verbal and written communication skills with a track record of multi-tasking, problem-solving and prioritizing work. Possess the necessary skills to resolve customer complaints.

• American International Group, 11/15, Transformation of MOP20 for better service delivery and efficiency generation., Generated 1.5 FTE efficiency., Timeliness project pertaining to funds disbursement., Transition of Intercompany work for two major offices of AIG (Bermuda and Luxembourg) to IFC., Successful implementation of pilot process related to Credit Control, AR/Cash application for UK and US geographies., Pilot process from the UK pertaining to 'Network Partner'., End-to-end mapping of AIG's multinational business to analyze process design issues and devise strategies with respect to system change., Generated impact of 2 FTE's by reducing multiple hands-offs., Mapping and transition of AIG's critical workstream 'Aviation'., Successfully completed multiple 'Cash' cleanup projects. The total impact of GBP 39 million unallocated cash impacts overall receivables., Handled ongoing projects of transitioning Multinational businesses across various regions., Working closely with the Business Transformation team on an end-to-end cash flow movement project using Robotics Process Automation (RPA)., RPA implementation for Intercompany reconciliation and adjustments.
• HSBC Global Resourcing, 07/09 - 11/15, Successfully transitioned 4 financial system processes from HSBC North America HQ, Chicago, USA., Implementation of upgrade version of AssureNet system., Testing of AssureNet., Implementation of AssureNet in HMUS and HBUS region of HNAH., Testing of PSGL 9.1.
• Xchanging India Private Ltd, 07/06 - 07/09, Implementation of a Performance Management System., Acted as a team member in the Green belt project undertaken by the management to reduce cycle time for reconciliation., Successfully transitioned the complex part of reconciliation and completed all the phases of transition within the stipulated time period.
• NIIT Smart Serve Ltd, 03/03 - 11/05, Provided personalized service to the key members of the network to achieve high ratings and more business.