Gaurav Shandil
Food And Beverage Server
Shimla
Summary
To attain a responsible position in a professionally managed organization where my skills and abilities would be used for increasing the productivity & efficiency of the organization. I do believe in my good managing abilities, positive attitude, sincerity, hard work and ability to adapt the situation. To seek a challenging position and to dedicate my service to a reputed organization to expose my talents and skills.
Overview
1
1
year of professional experience
Work History
Senior Guest Service Associate
WelcomHotel Tavleen Chail by ITC Hotels
- Assisted guests with special requests, ensuring a personalized and services.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Greeted new customers, discussed specials, and took drink orders.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
GSA
Taj theog resort and spa
11.2022 - 04.2023
- Facilitated process improvements by identifying areas of inefficiency within the technician workflow.
- Ensured compliance with safety regulations, minimizing accidents and promoting a safe working environment for all technicians.
- Enhanced equipment reliability by performing regular maintenance and inspections on GSA systems.
- Assisted customers with inquiries regarding their GSA systems, providing expert advice on usage and maintenance best practices.
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Optimized table turnover times by implementing efficient reservation management systems and streamlined seating procedures.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
GSA
The Oberoi Cecil Shimla
11.2021 - 10.2022
- Successfully handles pressure and performs effectively in fast-paced environments.
- Attended industry-specific workshops and seminars to enhance knowledge and skills related to the field of study.
- Maintained a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in higher customer satisfaction.
- Greeted customers and prepared and served food and drinks according to restaurant standards.
- Demonstrated thorough knowledge of menu items, confidently answering questions about ingredients, preparation methods, and dietary restrictions.
- Managed cash transactions accurately, ensuring proper handling of payment processing at the end of each shift.
- Completed mandatory training sessions to stay current on industry trends, new products, and company policies.
- Performed opening and closing duties thoroughly to maintain restaurant cleanliness standards and facilitate efficient turnover between shifts.
- Prepared tables for next seating and set up linens, silverware and glassware to offer inviting welcome.
- Increased upselling success by suggesting appropriate food and drink pairings based on individual preferences.
- Enhanced customer satisfaction by providing prompt and attentive food and beverage service.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Education
BHM - Hotel Management
AP GOYAL Shimla University
Shimla Himachal Pradesh07.2022
12th - undefined
S D senior sec. School Solan
10th - undefined
Geeta Adarsh vidyalaya
Skills
Guest tracker systems
Accomplishments
- Participated in G20 to serve the all Sherpa’s at ITC Grand Bharat Gurgaon.
- Participated in Kawalya Food Fest with the front office team organized by AP Goyal Shimla University 2019.
- Participated in MMU competition in towel art and dream theme and get gold medal for this.
- Participated to serve for governor in AP Goyal Shimla University.
Personal Information
- Father's Name: Mr. Tarsem Kumar
- Date of Birth: 12/12/99
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Language
English, Hindi
Training
- One-month, housekeeping, Radisson hotel Chandigarh
- One-month, service, ITC hotel Dharamsala
- 6 Months, Industrial training, The Oberoi Cecil, Shimla
Disclaimer
I hereby declare that all particulars furnished above are true to the best of my knowledge.
Timeline
GSA
Taj theog resort and spa
11.2022 - 04.2023
GSA
The Oberoi Cecil Shimla
11.2021 - 10.2022
BHM - Hotel Management
AP GOYAL Shimla University
12th - undefined
S D senior sec. School Solan
10th - undefined
Geeta Adarsh vidyalaya
Senior Guest Service Associate
WelcomHotel Tavleen Chail by ITC Hotels
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