SI-FI Movies
Gaurav Sharma
Assistant Store Manager
Noida
Summary
Accomplished Assistant Manager Operation with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Assistant Store Manager
UNIQLO
NOIDA
09.2021 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Department Manager
WESTSIDE (TRENT LTD.)
MEERUT
10.2018 - 08.2021
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Department Manager
LANDMARK GROUP (MAX DIVISION)
GHAZIABAD
02.2018 - 08.2018
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
TEAM MEMEBER
SHOPPERS STOP
AGRA
02.2015 - 01.2017
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
Education
Associate of Science - Computer And Information Sciences
AGRA UNIVERSITY
AGRA 08.2011 - 05.2014
Skills
Staff supervision
Staff Management
Operations
Customer experience
Sales growth
Training
Cost Control
Customer Relations
Stock management
Staff Scheduling
Business development and planning
Employee scheduling
Sales and marketing
Product and service sales
Accomplishments
- Supervised team of 24 staff members.
- Achieved 100% in external audit through effectively implementing SOPS.
Certification
Retail Association of India
Interests
Traveling
Hobbies
I usually spend my leisure time listening to music and Cooking for my family.
Timeline
Assistant Store Manager
UNIQLO
09.2021 - Current
Department Manager
WESTSIDE (TRENT LTD.)
10.2018 - 08.2021
Department Manager
LANDMARK GROUP (MAX DIVISION)
02.2018 - 08.2018
Retail Association of India
05-2016
TEAM MEMEBER
SHOPPERS STOP
02.2015 - 01.2017
Associate of Science - Computer And Information Sciences
AGRA UNIVERSITY
08.2011 - 05.2014