GAURAV SHARMA
NEW DELHI,DL
Summary
- Good problem solver, able to multitask and consistently finishes projects before their deadlines.
- Obtain a role where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
- Capable of handling multiple tasks in a fast-paced environment. Able to interact freely with customers and resolve issues quickly. Strong leadership skills.
- Possesses good judgment and the ability to handle confidential information discreetly. Seeking a rewarding position with a company.
Overview
7
7
years of professional experience
Work History
Process Associate (AR B2B Collections)
Tata Consultancy Services
Gurgaon, Haryana
09.2019 - Current
- Working on daily collection activities: interacting with customers via call or an email , sending statements, sending reminder notices and invoices, and helping with the Cash Apps team to resolve unapplied customer payments and discrepancies.
- Maintaining aging past due balances at an acceptable level in line with the company objectives.
- Taking the lead in collections of an assigned portfolio by working closely with Sales and other team members throughout the organization.
- Collecting on all aged outstanding accounts via telephone and written correspondence in a professional manner while keeping and improving customer relations in accordance with payment due dates.
- Identifying and resolving invoicing problems, account reconciliations and reduce accounts receivable delinquency.
- Timely follow‑up on payment arrangements.
- Maintaining accurate customer profile information.
- Recommending accounts for Bad Debt Write off/3rd Party Collections
Service Advisor
BRITISH AIRWAYS
Gurgaon, Gurgaon
02.2019 - 08.2019
- New reservation for the passengers
- Account servicing of the British Airways loyal customers
- Managing existing PNR and service them according to the passenger’s needs
- Provide unmatchable customer experience.
Sr. Executive
CONCENTRIX
Gurgaon, Delhi
08.2015 - 12.2018
- Seller Support, Support to sellers for B2B LOB
- Identifying areas of opportunities for Amazon's existing sellers to enhance business Strategies and account
- Resolving challenges for new seller by giving them out of the box ideas
- Manage Amazon sellers account and build business relation in order to continue selling on the platform.
Education
10+2 -
Ambience Public School
Bachelor of Arts -
Delhi University
04.2001 -
Skills
Conflict resolution
Decision-making
Microsoft Office
Multitasking
Prioritization
Timeline
Process Associate (AR B2B Collections)
Tata Consultancy Services
09.2019 - Current
Service Advisor
BRITISH AIRWAYS
02.2019 - 08.2019
Sr. Executive
CONCENTRIX
08.2015 - 12.2018
Bachelor of Arts -
Delhi University
04.2001 -
10+2 -
Ambience Public School