GAURAV SHARMA

(Total Experience – 7 Years (Area Manager 3 year, Team Leader- 2 years, Technical Support- 1 Year, Service Engineer - 1.5 years)

Projects while working as Sales Representative, Team Leader and Technical Support)

• Handling Sales in All North Eastern Indian Territory Along with West Bengal and Sikkim region as well (Refurbished Mobile, Laptop and Tablet
• Reliance JIO feature phone’s Refurbishment and Repair
• Multi-brand Smart Phone’s Refurbishment and Repair under different, business model.
• Explained estimates and determined repair timelines to manage customer expectations

• Handling Sales in North Eastern Indian Territories from Guwahati, Assam location
• Reach out to new locations and approach potential Vendors who are already dealing in same refurbished Item Category
• Analyzing Monthly stock requirement Region wise for Robust and continuous stock Supply
• Stock planning as per Monthly Sales Estimation requirement
• Maintain Sales and Retaining exiting Vendor
• Providing Customer Feedback to senior Management for further improvement
• Traveling to potential and existing customers within assigned sales area to present company offerings and build brand awareness
• Implementing sales management process to assist sales team in identifying and prioritizing key customers and prospects
• Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales
• Developing and sustaining long term relationship with customer
• Meeting with Retailers for explaining company’s product and point out benefits of refurbished Market in current scenario.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Capitalized on new sales and business opportunities when developing partnerships with other Vendors, successfully increasing sales volume 25%

• Handling Team more than 25 engineers
• Provide Technical Support to engineers
• Production planning as per project requirement
• Process Implementation as per project need
• Maintain TRC as per ISO 9001-2015
• Maintain proper ESD Safety and 5S Process on every workstation in TRC
• Maintain All Quality Documents as per QMS on daily basis
• Helping to perform internal audit with QMS team to satisfy customer need on every quarter
• Provide Technical Training | Process Training to new hire manpower as per project need time to time
• Meeting with vendors for purchasing quality Spares as per customer standard time to time
• Prepare SOPs and Guidelines for Repair Line| Quality Line| OBA line| Packing and Cleaning Line
• Knowledge of LCD Refurbishment and Machine used to perform same
• Working experience with BGA Rework machine WDS-700.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
• Supervised team members to confirm compliance with set procedures and quality requirements
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
• Held weekly team meetings to inform team members on company news and updates
• Frequently inspected production area to verify proper equipment operation

• Team Lead and Technical Support for software & Hardware related issue
• Prepare SOP & Guideline for Engineers
• Maintain TRC Lab as per ISO 9K
• Coordinating with Customer for Technical Issues
• Prepare Training Module as per Project demand
• Provide Technical & 5S training to new employee
• Production Planning, CRM implementation as per Project Demand, Operation, Data Analysis for Robust Operation, Label Designing using Bartender V6.12.
• Assisted with updating technical support best practices for use by team
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Installed and configured operating systems and applications
• Helped streamline repair processes and update procedures for support action consistency
• Offered assistance in implementing and developing training programs

• Diagnose problems, repairing & troubleshooting of mobile phone
• Solve out costumer escalation & give them estimate for out warranty mobile phone
• To maintain data (history) in CRM system for every handset
• Well knowledge of all software as per chip-set in Mobility
• Providing Technical Assistant to Software & hardware related problem
• Maintaining proper ESD safety and 5S on workstation all time.
• Visually inspected and tested machinery and equipment, performing routine preventive maintenance
• Trained and supervised staff on equipment maintenance and safety procedures