Gaurav Sharma
Indore
Summary
Successful City Head bringing strong history of exceeding product revenue and customer targets. Versed in all products and current market trends. Over 13 years of sales and business development success with operational excellence .
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
City Head
Your Space Hospitality
05.2023 - Current
- Optimization and management of administration and hostel Operation
- Create central MIS for PAN India Level
- Creating B2B, B2C Pipeline for Hostel Sale
- Entire State Vendor Management like Food vendor, Non-food Vendor
- Onboarding New Project and maintaining PR with Partners
- Contribute in Growth of market share managing all F&B Operation
- Strong understanding of P&L statements and ability to react with impactful strategies.
- Optimized resource allocation across various departments in order to achieve desired outcomes efficiently while minimizing costs.
- Strengthened emergency preparedness by updating response plans and conducting regular drills with first responders.
- Enhanced citizen engagement through implementation of public forums, town halls, and feedback channels.
- Increased city efficiency by streamlining processes and implementing new technologies.
- Oversaw successful completion of city projects, ensuring their timely delivery and adherence to budgetary constraints.
- Implemented data-driven decision-making processes to optimize spending on city services and programs.
- Kept municipal operations in compliance with city ordinances, state requirements and federal laws.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Zonal Sales Manager
Cars24 Services Private
02.2021 - 04.2023
- Developed strong relationships with key decision-makers, fostering trust and loyalty in assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across territory.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed diverse portfolio of accounts, ensuring consistent revenue generation from multiple sources.
- Identified potential areas of growth within existing markets by analyzing sales data patterns.
- Developed strong relationships with key clients for sustained business growth and customer retention.
- Led high-performing sales team to exceed targets and improve overall performance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Responsible for entire Procurement Channel of city.
- Responsible for Planning, Hiring, and Inducting Retail Team under them.
- Effective planning and Delivery on targets/metrics defined as part of job.
- Responsible for end-to-end operational activities.
- Managed over lms leads within assign territory.
- Streamlined internal processes by implementing efficient reporting tools for monitoring progress against established targets regularly.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
General Manager
OYO Rooms
05.2017 - 05.2020
- Ensure highest measures are maintained at all times as per company standards
- Responsible for Monthly Reports, Action Plans & Training Calendar.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Responsible for driving guest experience of all live properties. Ensuring on-track Quality Audits of rooms across cluster.
- P&L Owner for territory at OYO managing multiple metrics.
- Ensure revenue maximization by converting walk-ins.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Maintaining High rating CX at all Property.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
Operations Supervisor
Accor Hospitality
01.2014 - 04.2017
- Responsible for weekly schedules, Schedule staff as necessary to ensure adequate & Consistent level of service
- Responsible for vendor management & contracting for outsourcing equipment & Manpower.
- Resolved conflicts between employees swiftly and professionally, maintaining harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Maintaining All Banquet and restaurant Operation
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
Executive
Hotel Hyatt Regency, Amritsar
07.2011 - 01.2014
- Conducted regular meetings with team to discuss issues, concerns and updates
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Looking all f&B Operation
- Established long-term client relationships through consistent delivery of high-quality products and services
Education
MBA - Sales And Marketing Education
Jaipur Natation Univercity
Jaipur, India 07.2016 - 06.2018
Hotel Management - Hospitality Administration And Management
Heritage Institute Of Hotel & Tourism
Agra, India 07.2008 - 07.2011
Skills
Business Growth
Transportation Planning
Vendor Management
CRM Tracking
Supply Development
Operating Procedures and Policies
Multitasking Abilities
Team Collaboration and Leadership
Sales Forecasting
Management Profitability
Customer Relationship
Business Growth
Accomplishments
- Best ABM in Quarterly 2019.
- Best AGM in Quarterly Oct - Nov - Dec.
- Best performer across India with 0% escalation achievement.
- Top five AGMs in PAN India to get the highest walk in creating a month of Jan'18.
- Develop Some easy process for for organization.
- Awarded by COO , VP and IN OYO Ritesh, Harshit Vyas, Abhinav, HUB HEADS and many More,
- Handling HM Portfolio at MP & CG Mentor
- Work as Trainer to trained Hotel Managers.
Otherdetails
08/16/90, Married
Languages
English
Hindi
Timeline
City Head
Your Space Hospitality
05.2023 - Current
Zonal Sales Manager
Cars24 Services Private
02.2021 - 04.2023
General Manager
OYO Rooms
05.2017 - 05.2020
MBA - Sales And Marketing Education
Jaipur Natation Univercity
07.2016 - 06.2018
Operations Supervisor
Accor Hospitality
01.2014 - 04.2017
Executive
Hotel Hyatt Regency, Amritsar
07.2011 - 01.2014
Hotel Management - Hospitality Administration And Management
Heritage Institute Of Hotel & Tourism
07.2008 - 07.2011