Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Gaurav Sharma

Gaurav Sharma

Faridabad

Summary

Highly motivated and results-oriented healthcare professional with 13+ years of experience in underwriting, operations management and medical coding. Proven ability to lead and manage teams, optimize processes, and ensure adherence to SLAs, KPIs, and KRIs. Skilled in client relationship management, training, and quality assurance. Seeking a challenging position that leverages my expertise and offers opportunities for professional growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

AVP: Underwriting

Canara HSBC Life Insurance
09.2023 - Current
  • Managed end-to-end business functions, ensuring efficient operations and compliance adherence.
  • Overseen risk management, identifying and mitigating potential risks to the business.
  • Monitored and managed SLAs, KPIs, and KRIs to ensure optimal performance.
  • Conducted data analysis and reporting to inform decision-making and identify areas for improvement.
  • Cultivated strong relationships with stakeholders, effectively communicating and collaborating with internal and external parties.
  • Driven innovation and automation initiatives to streamline processes and improve efficiency.
  • Fostered a positive and productive team environment, promoting employee engagement and development.

Senior Manager

Mercer India Pvt Ltd
04.2022 - 08.2023

Project: Asia Flex Business

  • Expanding business by adding new scope of work. Working with onshore partners to add new capabilities and roles.
  • Stakeholder management. Maintaining productive relations with the onshore partners and promptly resolving their issues to retain their continued patronage.
  • Team management. Providing conducive and positive work environment to the teams to capture their total commitment to the work assignments and facilitate surpassing the performance benchmarks
  • KPI/SLA monitoring. Enforcing observance of quality standards in service delivery in the unit to ensure strict compliance with SLAs. Help leads to identify areas of obstructions /potential bottlenecks and introducing systemic changes /process realignments to maximize process efficiency to win clients’ delight
  • Driving process improvement Initiative. Work closely with leads and team members on the ideas to further simplify/ standardize the process.

Manager

EXL Services Pvt Ltd
08.2019 - 04.2022

Project: Group Insurance Underwriting

  • Responsibilities mirrored those of the Senior Manager role (above).

Deputy Manager

Concentrix Daksh Services Pvt. Ltd.
09.2016 - 08.2019

Multiple Projects in Medicare, Retirement, and Claims Pricing (Team Size: 60)

Assistant Manager

E4E Healthcare
08.2015 - 09.2016

Project: Multiple projects in HCC, E&M, Oncology and ICD 10 (Team Size: 25)

Team Leader

Innodata India Pvt Ltd
08.2011 - 08.2015

Project: US Medical Underwriting support (Team Size: 10)

Education

Bachelor of Dental Surgery - Dentistry

Santosh Dental College
Ghaziabad, India
08.2010

Skills

  • Operations Management
  • Growth planning
  • Performance Improvement
  • Revenue Generation
  • Strategic Planning
  • Project Management
  • Business Planning
  • Business Development
  • Policy Development

Certification

AAPC Certification for Medical Coding

Certified for Training in Fundamentals of US Insurance

Timeline

AVP: Underwriting

Canara HSBC Life Insurance
09.2023 - Current

Senior Manager

Mercer India Pvt Ltd
04.2022 - 08.2023

Manager

EXL Services Pvt Ltd
08.2019 - 04.2022

Deputy Manager

Concentrix Daksh Services Pvt. Ltd.
09.2016 - 08.2019

Assistant Manager

E4E Healthcare
08.2015 - 09.2016

Team Leader

Innodata India Pvt Ltd
08.2011 - 08.2015

Bachelor of Dental Surgery - Dentistry

Santosh Dental College
Gaurav Sharma