Summary
Overview
Work History
Education
Skills
Targeting
Profile Snapshot
Languages
Timeline
Generic
GAURAV SHARMA

GAURAV SHARMA

Operations Manager
Guwahati,Assam

Summary

A dynamic and versatile professional with over 15 +years of comprehensive experience in tour coordination, hospitality services, production management, and events management, Since embarking on a freelance career in 2006, honed the skills across diverse domains, establishing a strong reputation for delivering exceptional guest experiences and fostering long-term client relationships. Expertise encompasses organizing and executing a wide range of events in key locations such as Assam, Maharashtra, Goa, and Himachal Pradesh. Got a keen eye for detail and a commitment to excellence, successfully managed everything from intimate gatherings to large-scale corporate functions, ensuring each event runs smoothly and meets client expectations. Demonstrated a strong commitment to professional development and client success, adapting to changing market demands and leveraging innovative solutions.Now upgraded my skills
to a AI Tools & Chat GPT Service
Provider.
Change is constant. Team work
is the key.

Overview

15
15
years of professional experience

Work History

Freelancer

Stock Market - AP (Authorised Person)
Guwahati
04.2022 - Current
  • Equity Investment / Portfolio Manager
  • Option Trader.
  • Online service

Proprioter

PIRALI . BEACH CLUB - GUEST HOUSE , BAR & RESTAURANT
Goa
09.2022 - 07.2024
  • Guest House Operator
  • Restaurant Manager
  • Tour Operator
  • Adventure sports organised - SURFING

Proprioter

NEBTECH
Jorhat
09.2014 - 03.2022
  • Manufacturing of bamboo straws for agarbatti industry.
  • Vendor to Cycle Dhoop Agarbatti, Rangarao & Sons

  • Developed and implemented business strategies to increase sales and profits.
  • Prepared financial statements, budgets, and forecasts for business operations.
  • Analyzed operating costs, expenses, revenue and other financial data to ensure successful operation of the business.
  • Provided exceptional customer service by responding promptly to inquiries and complaints.
  • Negotiated contracts with vendors for supplies, equipment, and other resources needed for daily operations.
  • Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary.
  • Performed regular maintenance of facility grounds and equipment in order to maintain a safe work environment.
  • Scheduled staff shifts according to demand patterns in order to maximize efficiency and productivity.
  • Ensured compliance with all applicable laws including labor laws and safety regulations.
  • Monitored budgeting activities such as tracking spending against budget allocations.
  • Implemented cost-saving measures throughout the organization in order to reduce overhead expenses.
  • Built company from scratch by establishing plans, sourcing funding, and hiring team members.

Proprietor

TAMAM FOOD : CLOUD KITCHEN
Guwahati
02.2018 - 11.2021
  • Delivery through Zomato (now delisted)
  • Maintaining food quality and on time delivery
  • Vendor management
  • Inventory control
  • Selection of new items inclusion in the online menu.
  • Handel private food delivery
  • Developed promotional materials to advertise products or services.
  • Built company from scratch by establishing plans, sourcing funding, and hiring team members.

Proprioter

ENIGMA RETRO LOUNGE BAR & RESTAURANT
Guwahati
03.2019 - 04.2021
  • Organized weekend live band performances
  • Bar stock maintenance and budgeting
  • Developed promotional materials to advertise products or services.
  • Recruited qualified personnel through job postings, interviews, background checks.
  • Conducted performance reviews with employees in order to identify areas of improvement as well as recognize outstanding achievements.
  • Ensured compliance with all applicable laws including labor laws and safety regulations.
  • Researched potential competitors' pricing structure in order to adjust prices accordingly.
  • Created marketing campaigns using social media platforms such as Facebook or Twitter.
  • Set pricing structures according to market analytics and emerging trends.
  • Coached and encouraged staff to achieve aggressive business goals.
  • Established and maintained number of lucrative partnerships with vendors and suppliers, enabling optimal product pricing.
  • Developed marketing campaigns to deliver messages to right audience.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Planned and executed promotional events to generate interest and increase sales.
  • Recruited, trained, and supervised staff, fostering a productive and positive work environment.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Proprietor

GNG ENTERPRISE
Guwahati
02.2008 - 03.2014
  • Advertising : Indoor, Outdoor and Space
  • Provided exceptional customer service by responding promptly to inquiries and complaints.
  • Graphic Designing
  • Event Organiser
  • Artiest Coordinator
  • Tour Operator
  • Guest House Operator
  • Mobile Momo stall maker, operator and manager
  • Built company from scratch by establishing plans, sourcing funding, and hiring team members.

Proprietor

GooD. FooD
Pune
05.1998 - 11.2000
  • Developed and implemented business strategies to increase sales and profits.
  • Staff selection and retention.
  • Prepared Menu, Menu pricing, budgets, and forecasts for business operations.
  • Analyzed operating costs, expenses, revenue and other financial data to ensure successful operation of the business.
  • Developed promotional materials to advertise products or services.
  • Advised staff on policies and procedures related to customer service standards.
  • Provided exceptional customer service by responding promptly to inquiries and complaints.
  • Negotiated contracts with vendors for supplies, equipment, and other resources needed for daily operations.
  • Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary.
  • Performed regular maintenance of facility grounds and equipment in order to maintain a safe work environment.
  • Scheduled staff shifts according to demand patterns in order to maximize efficiency and productivity.
  • Recruited qualified personnel through job postings, interviews, background checks.
  • Conducted performance reviews with employees in order to identify areas of improvement as well as recognize outstanding achievements.
  • Maintained records of employee attendance, payroll information, time off requests.
  • Reviewed monthly invoices from suppliers and vendors and ensured timely payment of bills.

Education

Certified in Cinematography - Film Making

ZIMA
Mumbai
01-2011

MBA - Hospitality & Hotel Mgt.

Asian Institute of Management & Technology
01-2006

BBA -

Asian Institute of Management & Technology
01.2004

Certified in Graphics -

Arena Multimedia
F.C. Road
01.2004

PGDBM - IB/Marketing

Poona Business School
Pune
07-2002

BSL - BSL

Symbiosis Law School
Pune
10-2001

Class XII - Arts

Kendriya Vidhyalay
Duliajan
03-1995

Class X - CBSE

Kendriya Vidhyalay
Duliajan
03-1992

AI Tools & Chat GPT - AI Tools & Chat GPT

B10x
Online
11.2024 - 11.2024

Skills

  • Vendor & Supplier Coordination
  • Hospitality Operations & Guest Services
  • Tour Coordination
  • Client Relationship Management
  • Marketing & Promotion Strategies
  • Manufacturing Operations & SCM
  • Quality Control & Production Oversight
  • Business Development & Sales
  • Adobe Photoshop
  • CorelDraw
  • Adobe Illustrator
  • MS Office
  • Supply Chain Management
  • Customer Relationship Management
  • Team Leadership
  • Experience in leadership
  • Coordinate supplies
  • Forecasting
  • Product Development
  • Cost-reduction strategies
  • Conflict Resolution
  • Inventory Management
  • Reliability
  • Vendor Management
  • Problem-solving abilities
  • Project Management
  • Multitasking
  • Adaptability
  • Cross-functional team leadership

Targeting

Senior Level Assignments

Profile Snapshot

A dynamic and versatile professional with over 15 years of comprehensive experience in tour coordination, hospitality services, production management, and events management. Since embarking on a freelance career in 2006, honed the skills across diverse domains, establishing a strong reputation for delivering exceptional guest experiences and fostering long-term client relationships. Expertise encompasses organizing and executing a wide range of events in key locations such as Assam, Maharashtra, Goa, and Himachal Pradesh. Got a keen eye for detail and a commitment to excellence, successfully managed everything from intimate gatherings to large-scale corporate functions, ensuring each event runs smoothly and meets client expectations. Demonstrated a strong commitment to professional development and client success, adapting to changing market demands and leveraging innovative solutions.

Languages

English
Proficient
C2
Hindi
Proficient
C2
Bengali
Beginner
A1

Timeline

AI Tools & Chat GPT - AI Tools & Chat GPT

B10x
11.2024 - 11.2024

Proprioter

PIRALI . BEACH CLUB - GUEST HOUSE , BAR & RESTAURANT
09.2022 - 07.2024

Freelancer

Stock Market - AP (Authorised Person)
04.2022 - Current

Proprioter

ENIGMA RETRO LOUNGE BAR & RESTAURANT
03.2019 - 04.2021

Proprietor

TAMAM FOOD : CLOUD KITCHEN
02.2018 - 11.2021

Proprioter

NEBTECH
09.2014 - 03.2022

Proprietor

GNG ENTERPRISE
02.2008 - 03.2014

Proprietor

GooD. FooD
05.1998 - 11.2000

Certified in Cinematography - Film Making

ZIMA

MBA - Hospitality & Hotel Mgt.

Asian Institute of Management & Technology

BBA -

Asian Institute of Management & Technology

Certified in Graphics -

Arena Multimedia

PGDBM - IB/Marketing

Poona Business School

BSL - BSL

Symbiosis Law School

Class XII - Arts

Kendriya Vidhyalay

Class X - CBSE

Kendriya Vidhyalay

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GAURAV SHARMAOperations Manager