Summary
Overview
Work History
Education
Skills
Certification
Tools
Social Links
Software
Timeline
SoftwareEngineer

GAURAV SHARMA

Software Engineer
Delhi

Summary

Hardworking student with part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented, possesses excellent observational, organizational, and communication skills. Driven to learn quickly and advance computer proficiency while training in industry operations. Solid background in both field and office settings, adept at supporting team needs. Flexible and hardworking team player, focused on boosting productivity and performance through conscientious and detail-oriented approaches. Resourceful team player with experience in common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Proven history of solutions-oriented problem-solving, skilled at project support. Qualified [Desired Position] with solid experience supporting project tasks and contributing to team goals. Organizational and multitasking skills showcased through successful execution of various projects. Demonstrated proficiency in communication and time management. [Number] years of industry success as a seasoned Business Analyst, expert on business and systems requirements, user acceptance testing, and end-user training. Leverages past lessons to inform future decision-making. Known for meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Intern

NFL

Software Engineer

Beetal Financial Computer Services Pvt Ltd
01.2022 - Current
  • Company Overview: www.Beetalfinancial.com
  • Www.Beetalfinancial.com
  • Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.
  • Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
  • Enhanced user experience with intuitive interface design and responsive web applications.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Collaborated with fellow engineers to evaluate software and hardware interfaces.
  • Designed robust testing frameworks to validate functionality and ensure a high level of quality assurance.
  • Built databases and table structures for web applications.
  • Designed and implemented scalable applications for data extraction and analysis.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • Developed conversion and system implementation plans.
  • Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.

Technical Support Engineer

Hexashell infotech Pvt Ltd
02.2017 - 01.2022
  • SQL query resolution
  • New clients dealing project implementation and management
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Performed root cause analysis of reported issues to enact corrections.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Served as key liaison between technical team and non-technical stakeholders, translating complex technical details into understandable terms.
  • Increased first-call resolution rates, meticulously diagnosing issues and providing effective solutions on initial contact.
  • Optimized network performance, regularly monitoring and adjusting configurations to meet changing demands.

Education

B.Tech/B.E. - Electronics/Telecommunication

Maharishi Dayanand University (MDU)
Haryana, India
04.2010 - 01.2014

not pursuing pg - Other Specialization

Skills

VBNET

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Certification

PowerBI Workshop

Tools

  • Ticketing Tools
  • Mass Mailing

Social Links

Www.Beetalfinancial.com

Software

SAP Business One, Crystal Reorts, Power BI, Winscp, Visual studios, SQL Server, visual fox pro

Timeline

Software Engineer

Beetal Financial Computer Services Pvt Ltd
01.2022 - Current

Technical Support Engineer

Hexashell infotech Pvt Ltd
02.2017 - 01.2022

B.Tech/B.E. - Electronics/Telecommunication

Maharishi Dayanand University (MDU)
04.2010 - 01.2014

Intern

NFL

not pursuing pg - Other Specialization

GAURAV SHARMASoftware Engineer