Gaurav Sharma
Pune
Summary
I am a client-focused Business Manager with over 10 years of diverse experience in customer service, business management, and project coordination in GCC and other sectors. I excel at building relationships, innovative problem solving, and transforming underperforming operations. My leadership has achieved sustained growth and improved efficiencies while driving strategic initiatives in various organizations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Of Business Development
Fineshift
10.2022 - 12.2023
- Company Overview: Devops and DevSecOps end to end Digital Transformation
- Increased client portfolio value by $5 million annually by establishing strategic partnerships
- Managed over 30 cross-functional projects with budgets exceeding $100,000 each
- Oversaw a team of 20 professionals delivering services to a client base of 50 businesses
- Spearhead B2B sales efforts targeting Global Capability Centers (GCCs) across key sectors: ISVs, BFSI, Retail, Consumer Goods, and Manufacturing.
- Strategically focus on identifying and engaging with newly established GCCs in India to drive early-stage business development.
- Build and maintain a high-quality sales pipeline through proactive lead generation, qualification, and opportunity nurturing.
- Conduct comprehensive client needs assessments and position customized technology solutions aligned with business objectives.
- Own the end-to-end sales cycle from initial contact to contract closure, including pricing strategy and negotiation.
- Boosted annual sales by 25% by initiating proactive lead generation campaigns
- Reduced sales cycle by 30% contributing to a 15% revenue increase by optimizing CRM processes
- Enhanced market penetration by 40% by deploying an innovative direct engagement strategy
- Improved pipeline conversion rate by 15%, resulting in $2 mln
- Additional revenue
- Managed a portfolio of 50+ client accounts in various industries, each with annual contracts over $0.5 mln
- Reduced client churn by 20% by implementing targeted retention strategies and personalized engagement initiatives
- Expanded company market reach by 30% by launching three new regional offices and optimizing distribution strategies
- Oversaw a team of 30 business development professionals responsible for expanding market presence
- Increased client acquisition rate by 25%, driving a $5 mln
- Revenue growth
- Devops and DevSecOps end to end Digital Transformation
Business Manager
Indiamart Intermesh Ltd
03.2019 - 06.2020
- Company Overview: A leading online marketplace enabling small and medium enterprises to connect with buyers and suppliers
- Leading a team of 4 Relationship Managers and 16 account managers to service 2000+ clients and get target revenue through upsell and maintaining targeted retention of existing customer base
- Major KPIs include Upsell Productivity, Deal value, Revenue collection and Renewal
- Client Onboarding to train customers on using Indiamart portal and service effectively, managing customer complaints efficiently and regular process corrections to drive better customer satisfaction
- Conducting periodic reviews of each RM and team which includes monitoring each member's performance on upsell and renewal, ensuring process compliance and quality to drive monthly target
- Regular training of team members, controlling team attrition, new hiring
- Driving performance incentive structure and sales promotion schemes to increase productivity
- A leading online marketplace enabling small and medium enterprises to connect with buyers and suppliers
Deputy Manager, Operation Manager
Moglix.com
02.2016 - 02.2019
- Company Overview: An online B2B marketplace providing an extensive range of industrial and business supplies
- Responsible for handling Key Accounts and Operation team of 23 employees in North Region
- Handling Daily, Weekly and monthly reports, making new supply plans with management
- Involved in strategic planning, implementation and execution
- Setting up processes to improve efficiency
- Planning and executing new initiatives to improve both supply and demand
- Framing work direction & plan for associates after assessment of their capabilities, preparing & presenting various weekly, monthly MIS reports pertaining to productivity
- Handling daily training, sales, updates and process communication with team
- Spearhead B2B sales efforts targeting Global Capability Centers (GCCs) across key sectors: ISVs, BFSI, Retail, Consumer Goods, and Manufacturing.
- Strategically focus on identifying and engaging with newly established GCCs in India to drive early-stage business development.
- Build and maintain a high-quality sales pipeline through proactive lead generation, qualification, and opportunity nurturing.
- Conduct comprehensive client needs assessments and position customized technology solutions aligned with business objectives.
- Own the end-to-end sales cycle from initial contact to contract closure, including pricing strategy and negotiation.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing measures to maximize customer satisfaction level
- An online B2B marketplace providing an extensive range of industrial and business supplies
Supply Manager
Socomo Technologies Pvt Ltd
01.2015 - 02.2016
- Company Overview: A company focused on providing technology-driven exclusive management solutions
- Identifying the potential Vendors and positive leads and converting them into our potential operators who can provide us with sufficient no of Active Autos for the achievement of branch sales target
- Team Management / Operator / Driver Management - Meeting, training and forums
- Involved in strategic planning, implementation and execution
- Was responsible for maintaining compliances like timesheet, billing, rate card and non-billable FTEs
- A company focused on providing technology-driven exclusive management solutions
Education
Bachelor of Technologies - Computer Science
Punjab Technical University
Amritsar05.2015
Skills
- AWS Cloud
- Azure
- DevOps
- Business Development
- DevSecOps
- Business Intelligence
- Cloud Computing
- Microsoft Azure
- Digital Transformation
- MySQL
- Scrum
- SAAS SERVICE
- Alliance Management
- Strategic Planning
- Lead prospecting
- Customer acquisition
- Team leadership
- Work force management
Certification
- SAAS in cloud computing, Great Learning
- Microsoft Azure Training AZ900, Udemy
- MySQL for Data Analytics and Business Intelligence, Udemy
- AWS Cloud Practitioner, Udemy
- Scrum Master, Udemy
Languages
English
Hindi
Punjabi
Timeline
Head Of Business Development
Fineshift
10.2022 - 12.2023
Business Manager
Indiamart Intermesh Ltd
03.2019 - 06.2020
Deputy Manager, Operation Manager
Moglix.com
02.2016 - 02.2019
Supply Manager
Socomo Technologies Pvt Ltd
01.2015 - 02.2016
Bachelor of Technologies - Computer Science
Punjab Technical University
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