Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Skills And Proficiencies
Timeline
Generic
GAURAV SHARMA

GAURAV SHARMA

Content Development Specialist
Noida

Summary

Seasoned professional with over 11 years of expertise, specializing in eLearning and content development at Adobe India. Skilled in creating impactful learning solutions including eLearning, ILTs, WBTs, video demos, and simulations using Adobe Captivate, Express, Premiere Pro, and Photoshop. Proficient in instructional design principles such as ADDIE and Bloom's Taxonomy, delivering content through platforms like Adobe Learning Manager. Previous experience in customer success, technical support, and sales for enterprise clients enhances ability to craft content that meets business objectives and learner requirements. Certified Adobe Captivate Professional and KPMG-certified Instructional Designer with a keen focus on strategy, execution, and fostering learner engagement.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
11
11
Certifications
3
3
Languages

Work History

Content Development Specialist

Adobe Inc.
08.2023 - Current
  • Designed and developed engaging learning content including eLearning modules, instructor-led trainings (ILTs), web-based trainings (WBTs), interactive simulations, and video demos—resulting in improved learner engagement and faster ramp-up for new hires.
  • Collaborated cross-functionally with Product Marketing Managers (PMMs) to align content strategy with product/process updates, ensuring training materials remained relevant and up to date.
  • Monitored and analyzed training data via Adobe Learning Manager (ALM), generating monthly reports to track learner completion and optimize course effectiveness—contributing to a 20% increase in on-time training completion.
  • Created and maintained comprehensive knowledge base (KB) articles to document new processes and updates, improving content accessibility and reducing internal support queries by 15%.
  • Owned the end-to-end process of content publication by managing JIRA tickets and PETs for new and updated KB content—streamlining turnaround time and ensuring compliance with internal content governance.
  • Developed impactful eLearning content using Adobe Captivate, Adobe Express, Premiere Pro, and Photoshop, leveraging ADDIE and Bloom’s Taxonomy frameworks to meet diverse learner needs and business goals.
  • Built tailored onboarding charters for new Sales and Support hires, enabling consistent onboarding experiences and reducing new hire ramp time by 25%.
  • Defined content goals and quarterly strategy, pitching learning initiatives to leadership and aligning efforts with broader business objectives.
  • Measured content effectiveness by analyzing learner performance metrics and feedback to continuously refine learning experiences and improve knowledge retention.
  • Initiated and led the creation of quarterly newsletters highlighting key learning initiatives, team achievements, and knowledge updates across the organization—boosting visibility and cross-functional collaboration.

Senior Product Consultant - PPBU

Adobe Inc.
02.2019 - 08.2023
  • Provided technical and account management support to individual and enterprise customers for Adobe PPBU products—Captivate, RoboHelp, FrameMaker, Acrobat, and Presenter.
  • Delivered product training and onboarding for enterprise clients, improving product adoption and reducing follow-up queries by 20%.
  • Led internal projects to streamline workflows for support teams, cutting average case resolution time by 30%.
  • Managed enterprise-level escalations with a focus on customer satisfaction, contributing to improved retention and CSAT scores.
  • Collaborated with the sales team to resolve product-related queries for enterprise customers, supporting timely sales closures.

Technical Associate : Creative Cloud Individual Services

Adobe Inc.
04.2016 - 02.2019
  • Providing technical support and issue resolution services directly to customers, leveraging appropriate internal and external resources to deliver highest level of customer experience.
  • Participation in Business intelligence processes including incident case notes logging and recording, bug logging etc.
  • Work closely with learning and development team to improve the customer experience on different channels of communication.
  • Provide trainings on Customer Experience improvement.

Technical Sales Associate

I Yogi Technical Services
11.2014 - 02.2016
  • Sold technical support subscriptions to individual and business customers, consistently achieving 95%+ of monthly sales targets.
  • Followed up on renewals, contributing to a 20% increase in subscription retention rates year-over-year.
  • Delivered technical and soft skills training to new associates, accelerating ramp-up time and improving first-month performance metrics.
  • Mentored new agents on the production floor, ensuring quality standards and knowledge retention.
  • Managed daily, weekly, and monthly performance reports to track KPIs and identify areas for improvement.
  • Maintained high user satisfaction by ensuring prompt and effective resolution of technical issues.
  • Coordinated with Operations Managers for seamless agent transitions from training to the production floor.

Associate

Wipro technologies Limited
11.2013 - 06.2014
  • To Give advice to the customers on call related to their billings, Payments, plans.
  • Maintain a minimum average call handling time.
  • Raise service requests for any complaints or network related issues for customers.
  • Resolve issues/ complaints of customers in one call to maintain the repeat parameter.
  • Basic troubleshooting in giving internet settings to the customer.

Education

Bachelors of Technology - Computer Science

Bhabha Engineering And Research Institute
Bhopal
08.2007 - 01.2013

Skills

  • Microsoft Office

  • Salesforce

  • Dynamics

  • Cloud Services

    • Customer engagement

    Business process improvement

    Sales enablement

    Reporting

    Verbal and written communication

    Creative thinking

Certification

Adobe Captivate Certified Professional – ACE Captivate (Latest Version)

Personal Information

Date of Birth: 02/19/90

Skills And Proficiencies

Microsoft Office, Salesforce, Dynamics, Cloud Services, Adobe Products, Ability to initiate a project that promotes business improvement., Ability to come with creative ideas to make a project successful., Ability to work efficiently with a team to execute a successful business project.

Timeline

Content Development Specialist

Adobe Inc.
08.2023 - Current

Senior Product Consultant - PPBU

Adobe Inc.
02.2019 - 08.2023

Technical Associate : Creative Cloud Individual Services

Adobe Inc.
04.2016 - 02.2019

Technical Sales Associate

I Yogi Technical Services
11.2014 - 02.2016

Associate

Wipro technologies Limited
11.2013 - 06.2014

Bachelors of Technology - Computer Science

Bhabha Engineering And Research Institute
08.2007 - 01.2013

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GAURAV SHARMAContent Development Specialist