GAURAV SHARMA
Delhi
Summary
Results-oriented logistics and warehouse professional with 16 years of experience in managing commercial warehouse operations, logistics coordination, and vendor management. Proven ability to optimise processes, improve efficiency, and ensure smooth operational workflows within the Max@Home Department. Adept at maintaining accuracy in inventory management, handling commercial documentation, and leading cross-functional teams. Best words in the logistics & commercial department.
Overview
17
17
years of professional experience
Work History
Asst. Manager Hospital Operation
Max Healthcare Institute Ltd.
02.2017 - Current
- (Job Profile: Logistic and commercial warehouse activity work at Max@Home Department.)
- Efficiently manage 24/7 logistics and commercial warehouse operations, ensuring seamless transport support, and 100% uptime across all PAN Max Healthcare locations.
- Received multiple recognitions during nine years at Max@Home, including 5-6 Appreciation Cards, Commitment Awards, 2 Best Performance Awards, 2 GEM Awards, and 2 Largest Vaccination Warrior Awards for outstanding dedication and excellence.
- Lead a team of three support staff, twenty cabs, and thirty-five riders, with direct reporting, leveraging in-depth knowledge of all Delhi/NCR and PAN Max locations to ensure seamless operations.
- Manage logistics for all Max Hospital units across Delhi/NCR and PAN locations, including BLK, Nanawati, Mohali, Dehradun, Lucknow, and Nagpur.
- Coordinate cab and rider teams for physiotherapist visits, staff nurse transportation, pharmacy deliveries, and warehouse equipment movement.
- Ensure timely, efficient, and reliable transport support while maintaining team accountability, and operational excellence.
- Manage all cabs and riders using the TrackoMile application software to ensure seamless scheduling, tracking, and operational efficiency.
- Coordinate with the HR and Marketing teams for staff events and gift distribution, liaising with vendors for procurement and timely delivery.
- Monitor transport feedback, and provide resolutions within defined TAT to ensure operational efficiency and service quality.
- Manage email correspondence, and maintain an escalation tracker for timely issue resolution.
- Prepare and submit accurate MIS reports and records to the Finance Department within deadlines.
- Coordinate with transport vendors to ensure SLA compliance, and service efficiency.
- Optimize utilization of cabs and rider resources to maximize operational productivity.
Team Leader (Transportation)
Honng-kong and Shanghai Banking Co. Ltd. (HSBC)
02.2015 - 01.2017
- Key Responsibilities: Transport Management as a Team Leader.
- Led 24/7 transport operations, ensuring 100% uptime and continuous service availability.
- Supervised a 15-member transport team, ensuring smooth coordination and shift management.
- Managed transport services for over 1,300 employees, ensuring safe and timely movement.
- Achieved 85-95% on-time arrivals, and 95% on-time departures through effective route monitoring.
- Prepared daily, weekly, and monthly MIS reports, including the HSBC Transport Tracker.
- Coordinated with vendors to review performance, close gaps, and drive service improvements.
- Worked closely with supervisors to optimize routing, shift planning, and resource allocation.
- As a Rand-stand (JLL) payroll.
Team Leader, Transportation Logistics & Facility Department
e4e Healthcare Service Business Pvt Ltd.
10.2011 - 12.2014
- Transport Management: Key Responsibilities.
- Led 24/7 transport operations for over 1,200 employees, ensuring uninterrupted, safe, and efficient service.
- Supervised a team of three transport staff, shift supervisors, escort guards, and drivers, enhancing operational coordination.
- Planned and executed cost-effective routes, optimizing fuel and time efficiency, while reducing operational costs.
- Coordinated with vendors to monitor performance, address gaps, and improve service quality.
- Managed airport, hotel, and office pick-up/drop-off arrangements, ensuring timely and reliable transportation.
- Prepared fortnightly and monthly transport billing, including regular, extra-duty, and airport trips.
- Oversaw routing, rostering, and shift scheduling, ensuring optimal utilization of resources.
- Tracked cab movements in real time to guarantee on-time pick-up and drop-off.
- Enforced employee safety protocols, including first-pick/last-drop rules, and security escort arrangements.
- Responded to urgent transport requests, arranging emergency pickups and drops as needed.
- Collected and acted on commuter feedback, implementing process improvements for higher satisfaction.
- Prepared comprehensive MIS reports, including trip sheets, issue trackers, compliance reports, and vendor performance data.
- Conducted document and vehicle compliance checks to maintain safety and regulatory adherence.
- Ensured vehicle readiness, including cleanliness, first-aid kits, and fire safety equipment compliance.
- Monitored team workload, promoted equitable task distribution, and maintained a high-performing work environment.
- Fostered a collaborative and motivated team culture, driving efficiency and accountability.
- Facility Department: Key Responsibilities and Achievements.
- Implemented process improvements for housekeeping, cafeteria, and security operations to enhance efficiency and reduce costs.
- Ensured compliance with health, safety, and hygiene standards across all facility operations.
- Supervised and coordinated with vendors and service providers to maintain service quality and contractual adherence.
- Monitored inventory of facility supplies, ensuring timely procurement, and optimal stock levels.
- Conducted regular audits of housekeeping and security teams, identifying gaps, and driving corrective actions.
- Managed facility budgets, tracking expenditure, and optimizing costs across operations.
- Maintained facility equipment and infrastructure, coordinating repairs and preventive maintenance.
- Developed standard operating procedures (SOPs) for housekeeping, cafeteria, and security operations.
- Implemented employee engagement initiatives within the facility team to boost morale and productivity.
- Tracked key facility KPIs, generating MIS reports for management review and decision-making.
- Coordinated emergency preparedness and safety drills, ensuring staff readiness and compliance.
- Optimized staff deployment and shift schedules to ensure continuous facility coverage, with minimal downtime.
- Maintained vendor performance reports, ensuring service levels met organizational standards.
- Conducted training sessions on hygiene, safety, and operational standards for the housekeeping and security teams.
- Ensured timely resolution of escalated facility-related employee concerns to maintain workplace satisfaction.
Transport Help Desk Executive
MetLife Global Operation Support Center Pvt Ltd. Noida
04.2009 - 10.2011
- Responsibility: Transport Management
- Managed pickup and drop-off operations for a facility of over 1,900 employees, ensuring smooth and timely transportation.
- Maintained strict adherence to company transport policies and SLA guidelines.
- Handled helpdesk queries and calls from associates, providing timely support and resolutions.
- Conducted random cab compliance checks, and maintained cab movement reports.
- Prepared and maintained taxi reimbursement reports, and other operational data.
- Collected and analyzed commuter feedback to improve transportation services.
- Assisted in arranging urgent pickups and drops based on employee requirements.
- Generated monthly transport reports, including OTA reports, daily pickup summaries, no-show data, and feedback analysis.
- Ensured compliance of all cabs and vendors operating on designated routes.
- Responded promptly to emails and escalations, maintaining effective communication with associates and vendors.
- As a Planman Payroll.
Education
Bachelor of Arts -
Delhi University
New DelhiSkills
- Logistics & Supply Chain Management
- Operational management
- Vendor and Transport Coordination
- ERP / MIS Reporting & Data Analysis
- Cost Control & Process Improvement
- Commercial Documentation & Compliance
- Team Supervision & Leadership
- Warehouse & Inventory Operations
- Procurement & Vendor Negotiation
- Fleet & Route Optimization
- Material Planning & Dispatch Management
- Logistics Cost Analysis & Budgeting
- Safety, Quality & Compliance Management
LANGUAGES
English: Fluent
Hindi: Fluent
COMPUTER SKILLS
ONE-YEAR Diploma in Computer Application.
TECHNICAL EDUCATION
Three-year full-time training in (Diesel Mechanic Motor Vehicle) Apprentice from Delhi Transport Corporation under the Apprenticeship Act in 2003 with 75% marks.
PERSONAL INFORMATION
- Father’s Name: Late Sh. Ram Kishan Sharma.
- Date of Birth: 12th March 1983.
- Nationality: Indian.
- Marital Status: Married.
- Hobbies: Listening music, riding for Car/Bikes, Travel
Hobbies and Interests
Listening music, riding for Car/Bikes, Travel
Timeline
Asst. Manager Hospital Operation
Max Healthcare Institute Ltd.
02.2017 - Current
Team Leader (Transportation)
Honng-kong and Shanghai Banking Co. Ltd. (HSBC)
02.2015 - 01.2017
Team Leader, Transportation Logistics & Facility Department
e4e Healthcare Service Business Pvt Ltd.
10.2011 - 12.2014
Transport Help Desk Executive
MetLife Global Operation Support Center Pvt Ltd. Noida
04.2009 - 10.2011
Bachelor of Arts -
Delhi University