Gaurav Sharma
Senior Manager – Banking & Fintech |Global Training & Engagement Leader At Genpact
Bengaluru,KA
Summary
Seasoned FIN-TECH and Banking leader with 15+ years of expertise in Risk & Compliance, AML/KYC, Sanctions Screening, and Transaction Monitoring. Recognized for building and scaling global teams, driving regulatory excellence, and leading enterprise-wide transformation initiatives. Adept at leveraging Lean Six Sigma, data-driven strategies, and change management to deliver operational efficiency, compliance readiness, and sustainable growth. Proven ability to influence senior stakeholders, enhance organizational capability, and lead cross-border teams in dynamic, high-risk environments.
Overview
15
15
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Senior Manager - Global Banking & Fintech - AML/KYC
Genpact Services LLC
09.2025 - Current
- Lead global AML compliance Training Operations team across multiple sites, enhancing employee knowledge and adherence to regulations.
- Optimised detection capabilities by performing deep-dive trend analysis on historical transaction data, developing scenarios and risk-based triggers that increased alert precision and ensured regulatory alignment.
- Led business process transformation initiatives, focusing on audit risk, and compliance improvements through process re-engineering.
- Developed and implemented engaging employee activities to foster a collaborative work environment.
- Managed onboarding processes for new joiners, ensuring a smooth transition, and ongoing update management.
Manager – Training & Risk Operations, Global Fintech & Banking AML/KYC
Genpact Services LLC
01.2023 - 09.2025
- Led global training operations for fintech client, focusing on AML, KYC, and transaction monitoring.
- Managed end-to-end training deliverables across multiple sites to ensure consistency.
- Conducted performance management for training functions, identifying areas for improvement and enhancing training effectiveness.
- Generated analytics and performance reports, including error study analyses, to inform training strategy and decision-making.
Assistant Manager – Training & Risk Operations - Fintech & Banking AML/KYC
Genpact Services LLC
04.2021 - 01.2023
- Fulfilled process training requirements across CDD, EDD, IDV, PEP, AML, transaction monitoring, and sanctions, ensuring compliance and readiness.
- Managed data analytics reports on training trends and requirements, including skill metric, workflow, SLAs, and periodic process performance, to inform training strategies.
- Developed and executed process improvement strategies to support upskilling initiatives.
- Executed process improvement and automation projects, including trainer capacity sheet, weekly splash, and acknowledgment form, to enhance training efficiency.
Subject Matter Expert & Process Trainer- Fintech & Banking AML/KYC
Accenture Solutions Pvt. Ltd.
02.2017 - 04.2021
- Delivered comprehensive training for AML transaction monitoring and KYC programs, enhancing compliance understanding.
- Onboarded and trained new resources across the UK, USA, Indonesia, South Korea, and Europe.
- Managed training audit requirements, ensuring adherence to regulatory standards and readiness for evaluations.
- Ensured compliance with annual training targets.
- Maintained detailed training records and generated quarterly and annual status reports to track training progress.
- Created training content, including decks, narratives, and templates.
- Performed quality checks on cases to uphold standards.
- Participated in Green Belt initiatives focusing on automation and process improvement.
Research & Escalation - Senior Analyst - Fintech & Banking AML/KYC
Accenture Solutions Pvt. Ltd.
09.2015 - 02.2017
- Conducted research and investigations per regulatory guidelines to detect money laundering or criminal activity.
- Executed analytics projects on fraud trends, informing strategic initiatives with data-driven business cases.
- Prepared process documents, checklists, and high-level project management reports.
- Reported on productivity status and root cause analysis to identify operational efficiencies.
- Provided ongoing floor support as subject matter expert for process inquiries.
- Presented business cases to stakeholders, securing project approvals through clear alignment with strategic goals.
- Facilitated scenario-based presentations to enhance knowledge sharing among teams.
Transaction Monitoring Analyst
Accenture Solutions Pvt. Ltd.
09.2014 - 09.2015
- Analyzed transaction data for suspicious patterns and potential fraud risks.
- Reviewed alerts and escalated high-risk cases for further investigation.
- Executed initial review of alerted account, compiling findings into an investigation report.
- Collaborated with cross-functional teams to enhance monitoring processes.
Senior Executive – Compliance - Wealth Management & Banking
Dynamic Commodities Pvt. Ltd.
06.2013 - 08.2014
- Conducted internal and statutory audits to verify compliance with regulatory standards.
- Executed R2R processes to ensure compliance with SEBI and exchange guidelines.
- Drafted and executed legal agreements and disclosure documents.
- Represented the company at regulatory seminars, providing recommendations for process improvements.
- Managed client grievances and queries, achieving timely resolutions to enhance client satisfaction.
- Designed and tested an online KYC interface for client portfolio management.
- Prepared research-based project reports and product presentations.
Associate - KYC & Compliance, Wealth Management & Banking
Rainbow Commodity & Derivatives Pvt. Ltd.
03.2011 - 06.2013
- Facilitated communication among banks, SEBI, exchanges, depositories, corporate clients, HNIs, and retail clients to streamline information flow.
- Conducted audits and performed CDD under KYC regulations for compliance.
- Registered client data with KYC registration agencies to maintain accurate records.
- Drafted regulatory and legal documents ensuring compliance with industry standards and mitigating potential risks.
- Managed client portfolios and provided investment advisory services to optimize returns.
- Developed promotional presentations and circulated weekly brochures to effectively communicate brand offerings and engage target audiences.
Education
MBA/PGDM - Finance & Marketing
Taxila Business School
Jaipur09-2010
B.Com - Accounting And Finance
Bhawanipur Education Society College
Kolkata 04.2001 -
Higher Secondary - Commerce
Shree Jain Vidyalaya
Kolkata07-2004
Skills
Risk & Compliance: Global AML/CFT Regulations, EDD/CDD/KYC, Transaction Monitoring, Sanctions & PEP Screening, SAR/STR
Leadership Capabilities: Team Management, Capability Development, Performance Coaching, Strategic planning,Talent development, Operations management, Resource allocation
Process Transformation & Business Excellence: Agentic AI & Generative AI, Business Transformation & Standardization, Change Management, Audit & Quality Controls, RCA, Process Standardization, Lean Six Sigma, Agile, Global Onboarding & Training Programs
Data & Reporting: MS Office - Advanced Excel, Google Workspace, Dashboarding, Skill Matrix, SLA & Workflow Analytics
Soft Skills: Strategic Communication, Stakeholder Engagement, Decision Making, Analytical Thinking, Adaptability
Accomplishments
- Recipient of Genpact’s “Numero Uno” and “Star of Business” Awards for outstanding leadership and consistent performance.
- Recognized for Client VOC (Voice of Customer) Appreciation for delivering exceptional training and process solutions.
- Led the design and testing of an online KYC and Portfolio Management interface, enhancing client onboarding and compliance efficiency.
- Conducted in-depth analytics on fraud trends and developed business case presentations and scenario-based sessions for knowledge sharing and strategic planning.
- Delivered lean process improvement projects, including automation of trainer capacity sheet, weekly splash reports, and acknowledgement forms to streamline training operations.
- Successfully transitioned and stabilized operations at Genpact’s BCP site in Manila, leading a team of four as part of the Focus Group Project over a 2-year international assignment.
- Designed and implemented a QC backlog clearance strategy, significantly improving quality turnaround times and compliance readiness.
- Spearheaded transaction monitoring automation and standardization, resulting in enhanced process accuracy and reduced manual intervention.
Certification
Lean Six Sigma Master Black Belt | Simplilearn
Interests
I have a keen interest in exploring new places and culture
Timeline
Senior Manager - Global Banking & Fintech - AML/KYC
Genpact Services LLC
09.2025 - Current
Manager – Training & Risk Operations, Global Fintech & Banking AML/KYC
Genpact Services LLC
01.2023 - 09.2025
Assistant Manager – Training & Risk Operations - Fintech & Banking AML/KYC
Genpact Services LLC
04.2021 - 01.2023
Subject Matter Expert & Process Trainer- Fintech & Banking AML/KYC
Accenture Solutions Pvt. Ltd.
02.2017 - 04.2021
Research & Escalation - Senior Analyst - Fintech & Banking AML/KYC
Accenture Solutions Pvt. Ltd.
09.2015 - 02.2017
Transaction Monitoring Analyst
Accenture Solutions Pvt. Ltd.
09.2014 - 09.2015
Senior Executive – Compliance - Wealth Management & Banking
Dynamic Commodities Pvt. Ltd.
06.2013 - 08.2014
Associate - KYC & Compliance, Wealth Management & Banking
Rainbow Commodity & Derivatives Pvt. Ltd.
03.2011 - 06.2013
B.Com - Accounting And Finance
Bhawanipur Education Society College
04.2001 -
Higher Secondary - Commerce
Shree Jain Vidyalaya
MBA/PGDM - Finance & Marketing
Taxila Business School