Gaurav Sharma

• Planned, executed and promoted total of 3 projects in 6 months.
• Performs ongoing review of project status; identifies possible project risks. Recommends and implements risk mitigation solutions as approved and as appropriate.
• Developed and followed baseline project plan and milestones for task completion.
• Works in conjunction with team members and stakeholders to manage changes to technical requirements, business requirements and schedule of the project. Provides input on possible changes needed based on current project status.
• Closely collaborated with project members to identify and quickly address problems.
• Increased IT productivity, efficiency, agility and responsiveness, leading team to design VMware high-availability solution.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Leads the project team in determining client requirements and translating requirements into operational plans.
• Designed, documented and executed maintenance procedures, including system upgrades and patch management using update manager.

Projects –

• Planning, Stakeholder Co-ordination and Implementation of Patching of entire infrastructure on VMWare / OVM including Cisco and HP Hardware Firmware Upgrade

• Design, Manage and Implement the IT Compliance in entire infrastructure

• DataCenter Upgrade and Disaster Recovery Management on AWS

• Design and Implement the ITIL base infra management system for continuous improvement in performance

• Managing Infrastructure Inventory, version control of driver/firmware of hardware devices, storage devices and physical servers

• Management of Audit and IT Compliance documentation, reports and artifacts

• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Completes projects by coordinating resources and timetables with user departments and data center.
• Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Developed project plans identifying key issues, approaches and performance metrics.
• Led and managed staff of 10 team members engaged in administering complex IT infrastructure.
• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Designed, documented and executed maintenance procedures, including system upgrades and patch management using update manager.
• Developed project management roadmap to define project objectives, timelines and milestones.

Projects –

• Active Directory Migration from old Windows version 2008 to 2012 to 2016

• Upgrade Domain and Infrastructure Server from Windows 2008 to 2016 / 2019

• Testing, Design, Configure and Implement new HPE Synergy Infra in DataCenter

• Migration of servers from Cisco UCS infra to HPE Synergy Infra

• Manage DataCenter Upgrade and Disaster Recovery Management on Microsoft Azure Cloud

• Design and Implement the ITIL based infra management system for continuous improvement in performance

• Designed and prepared technical reports, studies and related documentation.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Designed, documented and executed maintenance procedures, including system upgrades and patch management using update manager.
• Developed project plans identifying key issues, approaches and performance metrics.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Developed project management roadmap to define project objectives, timelines and milestones.

Projects-

• Design, Manage and Implement patching of all infra servers

• Completion of KT from Evry, Norway to IBM, India for various client accounts

• Configure, Implementation of Hyper-V Cluster Servers in production environment for AVIS, USA

• Migration of print server and printers from old to new Hyper-V Cluster Print Servers for AVIS, USA

• Completion of KT of Weatherford, USA Infra to IBM, India team in Noida Team

• Completion of KT of Mitsubishi Heavy Industries (MHI), Japan to IBM, India in Gurgaon Team

• Led and assisted technical upgrade projects for clients by working and coordinating with vendor for integrations.
• Managed and maintained various environments at corporate headquarters and remote locations (25 locations globally).
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Provided outstanding service to clients through effective communication and planning in effort to promote future business opportunities.
• Maintained schedules to meet key milestones at every project phase.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
• Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.

• Headed project teams specializing in design and launch activities.
• Performs ongoing review of project status; identifies possible project risks. Recommends and implements risk mitigation solutions as approved and as appropriate.
• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
• Manages client, company and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends changes or alternate paths based upon performance and metrics.
• Achieved project deadlines by coordinating with contractors and stakeholders to manage performance.
• Develops, proposes, and negotiates project proposals, quotations, and add-ons to leadership and the client.
• Integrates and uses Project Management methodologies

• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Maintained personal repository of technical knowledge used to hone responses and shorten remediation times.
• Held meetings to provide platforms for knowledge-sharing of discovered issues and recurrent custom complaints.
• Documented reported faults and bugs for referral to development staff's use in iterative updates.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Maintained response times in compliance with internal policies to support business continuity.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.