GAURAV SHHARMA
Mumbai
Summary
I am a results-driven professional with over four years of experience across logistics, retail, fitness-tech, and real estate industries, with work experience in multiple cities across Canada and in India. I have managed freight operations, supervised warehouse teams, and coordinated cross-functional workflows to deliver efficient, customer-focused results. My background includes B2B and B2C sales, key account management, and operations management, supported by an MBA in Marketing. I bring strong leadership, communication, and problem-solving skills, with a consistent focus on operational excellence and business growth.
Overview
5
5
years of professional experience
Work History
LEAD SUPERVISOR- OPERATIONS
Transource Freightways
Saskatoon
08.2024 - 10.2025
- Oversee daily terminal operations to ensure efficient receiving, storage, handling, and dispatch of goods.
- Manage a team of 15 and contractors, including scheduling, performance monitoring, and training.
- Monitor operational performance, resolving issues promptly to maintain efficiency.
- Coordinate with other departments to align on operational objectives, and meet customer expectations.
OPERATIONS COORDINATOR
Transource Freightways
Toronto
03.2024 - 07.2024
- Coordinated logistics to ensure timely delivery of goods to various destinations, ensuring efficiency and customer satisfaction.
- Managed key accounts, including major brands such as Home Depot, LG, Panasonic, Bosch, Samsung, and Leon's, handling daily communication and operational inquiries.
- Developed new business relationships and expanded partnerships through proactive client meetings.
- Addressed and resolved any client escalations, ensuring client satisfaction and smooth operations.
FULL-TIME SALES ASSOCIATE
Micheal Kors
Niagara-on-the-Lake
05.2023 - 03.2024
- Delivered exceptional customer service, assisting clients with product inquiries and ensuring a positive shopping experience.
- Managed daily inventory updates and ensured that the sales floor was well-stocked.
KEY ACCOUNT MANAGER
Fitternity x Cure.fit
Mumbai
04.2022 - 03.2023
- Managed a portfolio of 589 vendors, overseeing marketing strategies, business planning, and execution.
- Worked closely with high-net-worth clients to ensure that their accounts were handled with the highest standards of service.
- Developed strong working relationships with internal teams (compliance, quality, and audit) to ensure smooth operational flows.
- Led negotiations for contract renewals and upsell opportunities.
MANAGEMENT TRAINEE - SALES
Xanadu Realty
Mumbai
03.2021 - 04.2022
- Successfully onboarded channel partners and collaborated with them on various real estate projects.
- Maintained detailed data and MIS of channel partners and ensured compliance with the company's processes.
- Played a key role in generating INR 6.7 Crore (~$1.2 million CAD) in direct sales through effective client engagement.
Education
INTERNATIONAL BUSINESS MANAGEMENT -
Niagara College
Canada01.2024
MBA - Marketing
Lala Lajpat Rai Institute of Management
India03-2021
BACHELOR OF COMMERCE -
Vivekanand Education Society
India03-2019
Skills
- MS Office Suite (Word, Excel, PowerPoint)
- Team leadership and supervision
- Inventory and cash management
- Customer service excellence
- Business development
- Operational efficiency
- Account management
- Marketing and sales
- B2B and B2C sales
- Dispatch Track
- Google Sheets
Hobbies and Interests
- Soccer
- Movies
- Gaming
- Swimming
Timeline
LEAD SUPERVISOR- OPERATIONS
Transource Freightways
08.2024 - 10.2025
OPERATIONS COORDINATOR
Transource Freightways
03.2024 - 07.2024
FULL-TIME SALES ASSOCIATE
Micheal Kors
05.2023 - 03.2024
KEY ACCOUNT MANAGER
Fitternity x Cure.fit
04.2022 - 03.2023
MANAGEMENT TRAINEE - SALES
Xanadu Realty
03.2021 - 04.2022
INTERNATIONAL BUSINESS MANAGEMENT -
Niagara College
MBA - Marketing
Lala Lajpat Rai Institute of Management
BACHELOR OF COMMERCE -
Vivekanand Education Society