Gaurav Shirgaonkar
Strategic & Alliance Management
Gurgaon
Summary
Results-driven specialist with a background in business development, operational excellence, and digital transformation. Demonstrated expertise in managing partnerships, streamlining processes, and implementing strategic initiatives for business growth. Proficient in project execution, sales, and DSA channel management, consistently driving operational efficiency and fostering business expansion.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager: Channel Development
SBI Card Payment & Services Ltd
Gurugram
06.2023 - Current
- Partnership & Vendor Management: Managed strategic partnerships with DMRC, Delhi Airport, and leading malls for POS channels. Handled contract negotiations, payment cycles, and annual risk assessments to ensure compliance.
- DSA Channel Management: Managing DSAs in the North region (Delhi NCR), overseeing payouts, sales, and complaint resolution while building strong end-to-end relationships with third-party vendors.
- Digital Transformation Initiatives: Spearheaded an API sprint development project enabling 60% of large vendors to transition to digital credit card sourcing & driving operational efficiency.
- Fintech Collaborations: Centralized the onboarding of 10+ fintech vendors, integrating them into the company's API framework to increase digital card sourcing.
- Process Enhancement: Led a project to reduce third-party vendor (DSA) customer complaints by redesigning SOWs and SOPs, introducing revised penalty clauses, and ensuring strict adherence to quality standards. The project significantly reduced complaints by 35% QoQ.
- Account Management: Managed account growth for emerging fintech partners, strategizing data utilization and optimizing lead targeting to improve conversion rates; successfully scaled fintech partners' digital card sourcing volumes by 150% within 3 months.
Sales & Marketing Intern
Procter & Gamble
Ahmedabad
05.2022 - 08.2022
- Onboarded small retailers and modern trade stores to the Khimji Ramda platform, the primary distributor of P&G products in Gujarat.
- Played an important role in a rural project to increase market reach by targeting rural communities and providing P&G products at reduced pricing.
- Eliminating intermediaries and wholesalers reduced retailers' expenses while raising profit margins.
- Within the period onboarded 900+ stores in rural Ahmedabad, generating over 57 Lac+ in revenue.
Education
PGDM - Marketing and Finance
Jaipuria Institute of Management
Jaipur 08.2021 - 08.2023
BBA - Information Technology Management
Sardar Patel University
Anand 06.2018 - 06.2021
Skills
- Business Development
- Strategic Planning & Execution
- Account Management
- Process Excellence
- Stakeholder Management
- Revenue Growth Management
Accomplishments
- Achieving a 65% rise in quarterly sales through the DSA digital sprint channel.
- Reduced overall DSA's complaints by 35% QoQ by developing strategic SOPs & implementing a penalty clause.
- Led end-to-end API integration process for fintech partners, enabling seamless digital sourcing of credit cards.
Timeline
Assistant Manager: Channel Development
SBI Card Payment & Services Ltd
06.2023 - Current
Sales & Marketing Intern
Procter & Gamble
05.2022 - 08.2022
PGDM - Marketing and Finance
Jaipuria Institute of Management
08.2021 - 08.2023
BBA - Information Technology Management
Sardar Patel University
06.2018 - 06.2021
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