Gaurav Shukla
Domariyaganj
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Front Office Team Leader
Novotel Lucknow
Lucknow
12.2023 - Current
- Provided leadership, direction and support to front office staff.
- Monitored daily operations of the front office team, including check-in and check-out procedures and guest services.
- Maintained a high level of customer service standards and ensured staff compliance with hotel policies and procedures.
- Analyzed data from various sources to identify areas for improvement within the Front Office team.
- Developed monthly work schedules for front office staff based on business needs and budget constraints.
- Monitored cash drawers at each shift changeover and ensured accurate balancing of accounts receivable records.
Front Office Associate
All Accor Novotel
Lucknow
11.2023 - 12.2023
- Check In / Check Out, Reservation Handling, Crew Controlling, Cashier Auditing, Night Auditing, Email Handling, Refund Processing, Report Making, Team Handling
- Greeted customers upon arrival and provided them with outstanding customer service.
- Assisted guests with check-in, check-out, and room reservations.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
Front Office Associate
JW Marriott Mumbai Sahar
Mumbai
03.2022 - 12.2022
- Guest Complaint Handling, Check In / Check out, Customer care Handling, Room Allocation, Crew Controlling
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Greeted customers upon entry to facility to promote positive relations.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
BSc. In Hospitality Studies -
Suryadutta College of Management Institute
06.2023
Advance Diploma In Hospitality Business Management -
Kohinoor International Management Institute
06.2021
Higher Diploma In Hospitality Business Management -
Kohinoor International Management Institute
06.2020
Higher Secondary Certificate -
The Cambrian School
03.2019
Secondary School Certificate -
The Cambrian School
03.2018
Skills
- Strong Leadership
- Time Management Proficiency
- Process Improvement
- Customer Service
- Basic Accounting
Hobbies and Interests
- Photography
- Playing Cricket
Languages
- Hindi
- English
- Marathi
References
- Mr. Kunal Chauhan (General Manager JW Marriot Mumbai Sahar)
- Ms. Farzana Ali Kha (Front Office Manager JW Marriot Mumbai Sahar)
- Mr. Rahul Nama (General Manager)
- Ashish Rana (Front Office Manager)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Beginner (A1)
A1
Software Knowledge
- IDS Fortune Next
- Opera Micros
- Opera Cloud
- WINHMS
- GXP Sales force
- Mac Reservation
- Resa Web
- Hot Shop
- Microsoft(Excel, Word, Power Point
Timeline
Front Office Team Leader
Novotel Lucknow
12.2023 - Current
Front Office Associate
All Accor Novotel
11.2023 - 12.2023
Front Office Associate
JW Marriott Mumbai Sahar
03.2022 - 12.2022
BSc. In Hospitality Studies -
Suryadutta College of Management Institute
Advance Diploma In Hospitality Business Management -
Kohinoor International Management Institute
Higher Diploma In Hospitality Business Management -
Kohinoor International Management Institute
Higher Secondary Certificate -
The Cambrian School
Secondary School Certificate -
The Cambrian School
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