Gaurav Singh
Automation Solutions Account Manager
Navi Mumbai
Summary
Versatile and dependable Services Management professional with over 16 years of expertise specializing in Automation Projects execution, management and services across diverse sectors including, Oil & Gas, Pipeline, Water Monitoring & Distribution. Proven deliverable at reputable organizations such as Larsen & Toubro Limited, and Schneider Electric, with a consistent record of improving Services margins by 5% to 6% over the past 3 years. Recognized for successfully executing and closing long term Annual Maintenance Contracts in the domain of Terminal Automation System, Water Monitoring & Distribution Systems, achieving Top Performance ratings consistently. Seeking a leadership position to apply extensive industry knowledge, strategic acumen, and a track record of delivering on commitments with consistency and to contribute to organizational success & growth.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Head, Services - DGM
Schneider Electric India Private Limited
1 2024 - Current
- Cultivate and maintain strong client relationships through regular communication, proactive issue resolution, and the identification of opportunities for additional service offerings
- Lead regional teams to meet service orders target
- Lead the management and execution of services contracts for Control & Automation projects, ensuring compliance with contractual obligations and exceeding customer expectations
- Collaborate with project teams to develop and implement service strategies that enhance system availability, performance and reliability, resulting in increased customer satisfaction and retention
- Drive continuous improvement initiatives to streamline service delivery processes, optimize resource utilization, and reduce operational costs while maintaining service quality
- Digitisation of delivery process
- Driving Target achievements, cost optimizations and saving cost, improving Gross Margins by 4-6% thru various measures in services execution
- Oversee the delivery of scheduled maintenance, troubleshooting, and technical support services to clients, ensuring adherence to service level agreements (SLAs).
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Sales Lead, Services - DGM
Schneider Electric India Private Limited
01.2022 - 12.2024
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Led negotiations for high-value contracts to secure long-term business partnerships.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
Execution Manager, Services – Sr. Manager
Schneider Electric India Private Limited
9 2020 - 12.2021
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Drove continuous improvement initiatives to optimize execution processes and procedures.
- Coordinated logistics for seamless project executions, minimizing delays or disruptions.
- Optimized execution success with risk assessments and mitigation plans.
- Reduced costs through effective resource allocation, exploring vendor pool & their strength areas, create a robust repair ecosystem to optimize systems life.
Execution In-charge, Services – Sr. Manager
Larsen & Toubro Limited
09.2019 - 08.2020
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed budgets, achieving financial objectives while maintaining strict control over expenditures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
Project Manager, Sr. Manager
Larsen & Toubro Limited
02.2016 - 08.2019
- Managed, executed, commissioned projects as well as services in domains of Terminal Automation System, Pipeline RTU, Water SCADA-RTU, Water Monitoring & Distribution
- Accomplished multiple projects within established timeframes. IOCL Panipat Terminal Automation, IOCL Digboi Terminal Automation, BPCL Kondapalli & BPCL Desur terminal Automation are some examples
- Achieved departmental goals by developing and executing plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led cross-functional teams to achieve project goals, thru collaboration and innovation.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Improved margins while executing projects thru negotiating with customers, exploring and developing vendors, optimizing processes and scheduling thru efficient & effective coordination.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Project Lead, Manager
Larsen & Toubro Limited
11.2013 - 01.2016
- Partnered with project team members to identify and quickly address problems.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- Improved project outcomes with risk management.
- Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
- Fostered culture of continuous improvement, leading to more efficient project workflows.
Services - Asst. Manager
Larsen & Toubro Limited
01.2010 - 10.2013
- Accomplished multiple tasks within established timeframes.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Project Commissioning, GET to Asst. Manager
Larsen & Toubro Limited
08.2007 - 12.2009
- Commissioned Terminal Automation System Solution at HPCL Ajmer, BPCL Kondapalli, BPCL Piyala
- Commissioned Water SCADA-RTU based Monitoring and Distribution Control System for city-wide Water Distribution project of Jaipur
- Monitoring, Supervision and ensuring implementing Project schedule at site
- Handling contractors' team, coordinating with interdepartmental teams to achieve Project and Site execution goals.
Education
MBA - General Management
S P J I M R. Mumbai
Mumbai 05.2022 - 05.2024
B. Tech. - Electronics & Communication Engineering
Amrita School of Engineering
Coimbatore 05.2003 - 05.2007
Skills
Services Management: Customer Relationship Management, Business Development, Service Level Agreement (SLA) Compliance, Inventory Optimisation, Cost Optimisation, Team leadership and development, Continuous Improvement in processes, Vendor development, Negotiation Skills, Risk identification and Mitigation
Timeline
MBA - General Management
S P J I M R. Mumbai
05.2022 - 05.2024
Sales Lead, Services - DGM
Schneider Electric India Private Limited
01.2022 - 12.2024
Execution In-charge, Services – Sr. Manager
Larsen & Toubro Limited
09.2019 - 08.2020
Project Manager, Sr. Manager
Larsen & Toubro Limited
02.2016 - 08.2019
Project Lead, Manager
Larsen & Toubro Limited
11.2013 - 01.2016
Services - Asst. Manager
Larsen & Toubro Limited
01.2010 - 10.2013
Project Commissioning, GET to Asst. Manager
Larsen & Toubro Limited
08.2007 - 12.2009
B. Tech. - Electronics & Communication Engineering
Amrita School of Engineering
05.2003 - 05.2007
Head, Services - DGM
Schneider Electric India Private Limited
1 2024 - Current
Execution Manager, Services – Sr. Manager
Schneider Electric India Private Limited
9 2020 - 12.2021
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