Summary
Overview
Work History
Education
Skills
Interests
Timeline
SalesManager

Gaurav Singh

Team Management,document Entry And Verification,coustomer Support
Delhi

Summary

Understanding Customer Care Executive with over 1 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Leader position. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in ITES industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Senior Coustomer Care Executive

Teleperformance
Gurgaon
03.2023 - 03.2024
  • Managed a diverse range of escalated cases, ensuring resolution according to company guidelines and policies.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Provided constructive feedback during weekly meetings with management on operational challenges faced by the team.
  • Implemented innovative strategies to proactively address potential customer dissatisfaction or complaints.
  • Conducted root cause analyses on recurring issues, identifying areas for process improvement or additional training needs.
  • Streamlined customer service processes for increased efficiency and effectiveness.

Team Leader

Northern Credit Collection Business Pvt Ltd.
NEW DELHI
08.2019 - 05.2022
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Data Entry Clerk

Northern Credit Collection Business Pvt Ltd
NEW DELHI
08.2018 - 05.2022
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.
  • Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.

Education

Bachler Of Commerce - Accounting And Business Management

Delhi University
New Delhi
03.2016 - 08.2018

Skills

    Conflict Management

undefined

Interests

Meditation

Timeline

Senior Coustomer Care Executive

Teleperformance
03.2023 - 03.2024

Team Leader

Northern Credit Collection Business Pvt Ltd.
08.2019 - 05.2022

Data Entry Clerk

Northern Credit Collection Business Pvt Ltd
08.2018 - 05.2022

Bachler Of Commerce - Accounting And Business Management

Delhi University
03.2016 - 08.2018
Gaurav SinghTeam Management,document Entry And Verification,coustomer Support