Gaurav Singh
Faridabad
Summary
Dynamic sales professional with extensive experience at Voith Paper Fabrics India Ltd., excelling in sales strategy and CRM implementation. Proven track record in data management and customer satisfaction, leading projects that enhanced operational efficiency. Skilled in risk management and business analysis, driving significant improvements in sales forecasting and service delivery. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Lead Associate
Voith Paper Fabrics India Ltd.
Faridabad
01.2023 - Current
- Accountability of sales and its activities in my region.
- Accountability of sales planning, sales strategy, pricing strategy, service strategy, and credit limit.
- Accountability of Handling project related to digificent like automatic forecast, report generation, CRM tools like Salesforce, GV2, JDE, and digital tools like Webshop and pmPortal.
- Accountability for routine activities like data management, sales KPIs, sales forecasts, lean planning, various reports for business development, the government tendering process, and risk management of high-value government offers/orders.
- Working on business analyst tools like BI Pyramid, Power Automate, Excel, etc.
- Accountability of the Paperex exhibition.
- Accountability of ISO 9001:2015 as an internal auditor involves managing and reviewing the processes of sales and service on a regular basis by addressing risks and opportunities, any changes in SOPs or working instructions of the sales and service department, health and safety, sales KPIs, and objectives, etc.
- Accountability of customer satisfaction survey through NPS (Net Promoter Score) survey.
Senior Executive
Voith Paper Fabrics India Ltd.
Faridabad
01.2020 - 01.2023
- Accountability of sales and its activities in my region.
- Accountability of sales planning, sales strategy, pricing strategy, service strategy, and credit limit.
- Accountability of CRM tools like Salesforce, GV2, Webshop, and JDE.
- Accountability for routine activities like data management, sales KPIs, sales forecasts, lean planning, and various reports for business development, etc.
- Accountability of the government tendering process, and risk management of high-value government offers/orders.
- Working on the inventory management tool 'pmPortal' for external and internal customers.
- Working on business analyst tools like BI Pyramid, Excel, etc.
- Accountability of the Paperex exhibition.
- Accountability of ISO 9001:2015 as an internal auditor involves managing and reviewing the processes of sales and service on a regular basis by addressing risks and opportunities, any changes in SOPs or working instructions of the sales and service department, health and safety, sales KPIs, and objectives, etc.
- Worked on the project of the market potential of paper machine clothing and its share.
- Accountability of customer satisfaction survey through NPS (Net Promoter Score) survey.
- Worked on the implementation of the CRM tool 'Salesforce' in the organization as a project leader, providing training to end users, and working as a Salesforce master user.
- Worked on the project 'Online Quotation Generation' to implement in the organization through the JDE system.
Sales and Service Executive
Voith Paper Fabrics India Ltd.
Faridabad
07.2017 - 01.2020
- Accountability of Service Activities at customer site for troubleshooting & general service.
- Accountability of Sales.
- Accountability of CRM tool activities (Salesforce, BI, JDE Edwards, GV2, PM portal).
- Accountability of routine activities.
- Accountability of ISO 9001:2015 as an internal auditor, where I prepared a process flow chart, process mapping, addressed risks and opportunities, and the procedure of the sales and service department.
- Worked on the project of market potential of paper machine clothing and roll, and its share.
- Accountability of customer satisfaction survey through NPS (Net Promoter Score) survey.
- Performing daily routine activities and preparing the monthly sales KPIs report, as well as the Customer Satisfaction Index Report.
- Accountability of Product Forecast
Trainee- Sales and Service
Voith Paper Fabrics India Ltd.
Faridabad
07.2016 - 07.2017
- Completed training on manufacturing, application, sales, and service related to paper machine clothing.
- Conducted market research to find out the market potential and factors affecting lost business using quantitative and qualitative methods.
- Project done on manufacturing-related topics.
- Performed regular activities, like customer service, etc.
Education
Postgraduate Degree - Marketing/Marketing Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Mumbai 01.2022
Bachelor of Applied Science (BASc) - Pulp and paper technology
Karnataka University
Dharwad01.2016
Skills
- Microsoft Power Automate & App
- Project management
- Customer relationship management
- Sales strategy
- Data management
- Sales reporting
- Business analysis
- Sales forecasting
- Risk management
- CRM implementation
- Customer satisfaction
Languages
- Kannada, Elementary
- English, Full Professional
- Marathi, Elementary
- Hindi, Native or Bilingual
Timeline
Lead Associate
Voith Paper Fabrics India Ltd.
01.2023 - Current
Senior Executive
Voith Paper Fabrics India Ltd.
01.2020 - 01.2023
Sales and Service Executive
Voith Paper Fabrics India Ltd.
07.2017 - 01.2020
Trainee- Sales and Service
Voith Paper Fabrics India Ltd.
07.2016 - 07.2017
Postgraduate Degree - Marketing/Marketing Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Applied Science (BASc) - Pulp and paper technology
Karnataka University
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