Gaurav Singh

• Managed FRP Enrollment (Temp Assignment -TL)
• Managed Payer Desk Lending Segment single handed of ACMU - TL
• Driving best in class roll rates and resolving account in house to avoid moving the same to Outside Agency
• Driving different strategies to manage different set of customers
• Preparing deep dive insights for better business forecasting and staying true to the goals
• Driving people engagement, morale & loyalty through effective reward recognition tools & team building solutions
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

• Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
• Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
• Promoted a culture of continuous learning within the team, encouraging professional development opportunities for all members.
• Resolved conflicts within the team swiftly, ensuring an amicable resolution that maintained workplace harmony while addressing core issues constructively.
• Improved employee retention through mentoring, coaching, and providing constructive feedback.
• Boosted team morale by organizing team-building activities and fostering a positive work environment.
• Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.

• Enhanced team performance by developing and implementing effective coaching strategies.
• Collaborated with other coaches to share best practices, techniques, and insights for overall performance.

Managed collections in 3rd Party in the role of a Subject Matter Expert for Credit Cards and Store cards involving late-stage delinquency and skip tracing for leading financial services companies.

• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Boosted team morale and productivity through effective leadership and clear communication.