Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gaurav Singh

Operations Manager
Noida,UP

Summary

Results-driven Operations Manager with 11 years of experience in financial planning, analysis, and strategic support. Proficient in utilizing Power BI and Tableau to extract insights and enhance performance. Demonstrated success in overseeing finance operations, streamlining processes, and cutting costs. Skilled in fostering cross-functional collaboration and delivering executive reports to drive strategic decisions and foster business expansion.

Overview

12
12
years of professional experience
7
7

Years since Post Graduated

2
2
Certifications
2
2
Languages

Work History

Operations Manager

Wipro
10.2017 - Current
  • Working with Canadian Defined Benefits process, used to work on Retirement, Termination, Death, Buyback, Marriage Breakdown Process and Pension Payroll process involving manual calculations and payment processing.
  • Responsible for end-to-end Client management.
  • Creating, reviewing and updating Processing Guides and SOPs
  • Developed and implemented strategies to maximize customer satisfaction.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identifying Process Improvement opportunities to reduce processing steps which helps in meeting SLAs and TAT in less processing time.
  • Conducted regular process reviews, identifying areas for improvement and developing action plans to address them.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Analyzed and reported on key performance metrics to senior management.

Senior Financial Analyst

IBM India
01.2015 - 08.2017
  • Increased collections by improving the credit control process.
  • Posting the payments and clearing the outstanding balances.
  • Analysis of daily SAS report sharing with proper pivot table & dashboard.
  • Quality checks and quality audits.
  • Creation of customer's account in nSAP.
  • Collaborated with cross-functional teams to drive process improvements and increase operational efficiency.
  • Trained new analysts on corporate policies and procedures and implemented mentoring program, reducing onboarding time.

Reservation Executive

Spicejet Airlines
10.2013 - 08.2014
  • Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Generating PNR numbers and flight Tickets for customers.
  • Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
  • Reduced booking errors with meticulous attention to detail and thorough verification procedures.
  • Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
  • Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
  • Assisted in resolving guest complaints, leading to higher overall satisfaction ratings.
  • Resolved various issues and discrepancies for customers.

Education

MBA - Finance

Amity University
Noida, India
07-2018

BBA - Management

Maharishi Dayanand University (MDU)
New Delhi
04.2001 - 01.2014

Skills

Certification

Lean Six Sigma (YB)

Timeline

Lean Six Sigma (YB)

07-2024

Operations Manager

Wipro
10.2017 - Current

Charted Institute of Credit Management

05-2016

Senior Financial Analyst

IBM India
01.2015 - 08.2017

Reservation Executive

Spicejet Airlines
10.2013 - 08.2014

BBA - Management

Maharishi Dayanand University (MDU)
04.2001 - 01.2014

MBA - Finance

Amity University

Similar Profiles

CREATE PROFILE
Gaurav SinghOperations Manager