Summary
Overview
Work History
Education
Skills
Certification
Websites
Online Presence
Software
Timeline
Generic

Gaurav Singh

Assistant Director EY
Ghaziabad

Summary

Strategic transformation leader with over 18 years of experience driving operational excellence, digital innovation, and large-scale change within global enterprises. Certified PMP and Lean Six Sigma Black Belt, recognized for delivering multimillion-dollar productivity gains, deploying RPA and AI solutions, and effectively leading cross-functional teams across diverse geographies. Expertise in collaborating with C-suite stakeholders to shape and execute transformation agendas that reduce operational risk and enhance profitability. Committed to fostering high-performing teams and instilling a culture of continuous improvement and digital-first thinking.

Overview

18
18
years of professional experience
2
2
Certifications

Work History

Assistant Director, Service Excellence

EY GDS
09.2021 - Current
  • - Led strategic and operational reviews under the Service Excellence on Demand model, driving project pipeline growth, enabling high-impact consulting engagements, and generating measurable FTE productivity benefits. Solution pitching, and stakeholder alignment across global teams to accelerate transformation outcomes.
  • - Led deployment of AI-based image processing solution, delivering 16 FTE productivity benefit and streamlining data consolidation.
  • - Directed multiple RPA initiatives across RMS processes, contributing to annualized savings of $536K and enhanced process efficiency.
  • - Designed and executed change management strategies for business units, improving adoption and reducing resistance during structural transitions.
  • - Program-managed transformation projects across EMEA,UK&I and Southeast Asia, including process automations and supply chain redesign, resulting in measurable client impact and operational uplift.

Group Manager , Business Transformation

WNS Global Services
06.2018 - 08.2021
  • Mentored 20+ Green Belt and 100+ Yellow Belt projects across BFSI and Pharma Research /Executive Research, driving measurable improvements in quality and efficiency.
  • Delivered $536K+ savings via resume automation and $155K through resume automation; led multiple RPA and analytics-driven transformation initiatives.
  • Conducted customized Lean Six Sigma trainings for QA and operations leadership, enhancing capability and adoption across functions.
  • Supported process migrations and stabilization, achieving Gold Standard in 30+ processes and contributing to 3000+ FTE savings.
  • Improved reporting frameworks and KPI governance, enabling better decision-making and performance tracking across business units..

Service Manager, Black Belt II

Alight Solutions
09.2015 - 12.2020
  • Led Lean Six Sigma initiatives across HR services (Payroll, Workforce Administration, Tax), delivering process improvements on platforms like PeopleSoft, SAP, and Workday.
  • Achieved 12% YoY savings for 3 consecutive years across 7 global clients through automation, process redesign, and Lean interventions.
  • Conducted a CFO-level attrition analysis within the finance function using time series forecasting, enabling proactive workforce planning and retention strategies.
  • Delivered capability-building programs and mentored teams on Six Sigma tools, driving adoption and performance uplift across service lines.

Team Leader, Quality

MetLife GOSC
05.2011 - 09.2015
  • - Led quality improvement programs for technology operations, enhancing compliance and reducing rework.

Senior Associate

BA Continuum India
12.2008 - 05.2011
  • - Managed credit card operations with a focus on accuracy and customer satisfaction.

Senior Associate

WNS Global Services
06.2007 - 12.2008
  • Trained and supported new team members.
  • MIS Reporting
  • Mortgage Operations

Education

B.Com - Commerce

Jiwaji University
Delhi, India
04.2001 -

PGDBA - Operations Management

Symbiosis Centre For Distance Learning (SCDL)
Delhi, India
04.2001 -

Skills

  • Transformational leadership

  • Digital lean methodology

  • - Consulting & Program Management

  • - Digital Enablement

  • - Design Thinking & Innovation

  • - Stakeholder Engagement

  • - Change Management

  • - Global Delivery & Governance

Certification

PMP – Project Management Institute

Websites

Online Presence

  • LinkedIn: linkedin.com/in/denimgaurav
  • Portfolio & Case Studies: Available upon request or via LinkedIn highlights

Software

Minitab

Jmp

ServiceNow

Jira

Timeline

Assistant Director, Service Excellence

EY GDS
09.2021 - Current

Group Manager , Business Transformation

WNS Global Services
06.2018 - 08.2021

Service Manager, Black Belt II

Alight Solutions
09.2015 - 12.2020

Team Leader, Quality

MetLife GOSC
05.2011 - 09.2015

Senior Associate

BA Continuum India
12.2008 - 05.2011

Senior Associate

WNS Global Services
06.2007 - 12.2008

B.Com - Commerce

Jiwaji University
04.2001 -

PGDBA - Operations Management

Symbiosis Centre For Distance Learning (SCDL)
04.2001 -

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Gaurav SinghAssistant Director EY