Minitab
Gaurav Singh
Assistant Director EY
Ghaziabad
Summary
Strategic transformation leader with over 18 years of experience driving operational excellence, digital innovation, and large-scale change within global enterprises. Certified PMP and Lean Six Sigma Black Belt, recognized for delivering multimillion-dollar productivity gains, deploying RPA and AI solutions, and effectively leading cross-functional teams across diverse geographies. Expertise in collaborating with C-suite stakeholders to shape and execute transformation agendas that reduce operational risk and enhance profitability. Committed to fostering high-performing teams and instilling a culture of continuous improvement and digital-first thinking.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Assistant Director, Service Excellence
EY GDS
09.2021 - Current
- - Led strategic and operational reviews under the Service Excellence on Demand model, driving project pipeline growth, enabling high-impact consulting engagements, and generating measurable FTE productivity benefits. Solution pitching, and stakeholder alignment across global teams to accelerate transformation outcomes.
- - Led deployment of AI-based image processing solution, delivering 16 FTE productivity benefit and streamlining data consolidation.
- - Directed multiple RPA initiatives across RMS processes, contributing to annualized savings of $536K and enhanced process efficiency.
- - Designed and executed change management strategies for business units, improving adoption and reducing resistance during structural transitions.
- - Program-managed transformation projects across EMEA,UK&I and Southeast Asia, including process automations and supply chain redesign, resulting in measurable client impact and operational uplift.
Group Manager , Business Transformation
WNS Global Services
06.2018 - 08.2021
- Mentored 20+ Green Belt and 100+ Yellow Belt projects across BFSI and Pharma Research /Executive Research, driving measurable improvements in quality and efficiency.
- Delivered $536K+ savings via resume automation and $155K through resume automation; led multiple RPA and analytics-driven transformation initiatives.
- Conducted customized Lean Six Sigma trainings for QA and operations leadership, enhancing capability and adoption across functions.
- Supported process migrations and stabilization, achieving Gold Standard in 30+ processes and contributing to 3000+ FTE savings.
- Improved reporting frameworks and KPI governance, enabling better decision-making and performance tracking across business units..
Service Manager, Black Belt II
Alight Solutions
09.2015 - 12.2020
- Led Lean Six Sigma initiatives across HR services (Payroll, Workforce Administration, Tax), delivering process improvements on platforms like PeopleSoft, SAP, and Workday.
- Achieved 12% YoY savings for 3 consecutive years across 7 global clients through automation, process redesign, and Lean interventions.
- Conducted a CFO-level attrition analysis within the finance function using time series forecasting, enabling proactive workforce planning and retention strategies.
- Delivered capability-building programs and mentored teams on Six Sigma tools, driving adoption and performance uplift across service lines.
Team Leader, Quality
MetLife GOSC
05.2011 - 09.2015
- - Led quality improvement programs for technology operations, enhancing compliance and reducing rework.
Senior Associate
BA Continuum India
12.2008 - 05.2011
- - Managed credit card operations with a focus on accuracy and customer satisfaction.
Senior Associate
WNS Global Services
06.2007 - 12.2008
- Trained and supported new team members.
- MIS Reporting
- Mortgage Operations
Education
B.Com - Commerce
Jiwaji University
Delhi, India 04.2001 -
PGDBA - Operations Management
Symbiosis Centre For Distance Learning (SCDL)
Delhi, India 04.2001 -
Skills
- Transformational leadership
- Digital lean methodology
- - Consulting & Program Management
- - Digital Enablement
- - Design Thinking & Innovation
- - Stakeholder Engagement
- - Change Management
- - Global Delivery & Governance
Certification
PMP – Project Management Institute
Websites
Online Presence
- LinkedIn: linkedin.com/in/denimgaurav
- Portfolio & Case Studies: Available upon request or via LinkedIn highlights
Software
Jmp
ServiceNow
Jira
Timeline
Assistant Director, Service Excellence
EY GDS
09.2021 - Current
Group Manager , Business Transformation
WNS Global Services
06.2018 - 08.2021
Service Manager, Black Belt II
Alight Solutions
09.2015 - 12.2020
Team Leader, Quality
MetLife GOSC
05.2011 - 09.2015
Senior Associate
BA Continuum India
12.2008 - 05.2011
Senior Associate
WNS Global Services
06.2007 - 12.2008
B.Com - Commerce
Jiwaji University
04.2001 -
PGDBA - Operations Management
Symbiosis Centre For Distance Learning (SCDL)
04.2001 -