Gaurav Singh

Mobile E-Wallet Platform – Airtel Money (500M+ users)
Offering services like money transfers, bill payments, and digital banking.

• Diagnosed P1/P2 issues via system monitoring, reducing downtime by 30%.
• Designed infra solutions with Prometheus, Grafana, and Loki for full-stack observability.
• Deployed 50+ monthly hotfixes/releases using CI/CD tools (Jenkins, Git, Bitbucket).
• Automated manual task using Ansible and managed Kubernetes clusters and Docker containers.
• Automated deployment and maintenance tasks for on-premises environments using Ansible, Shell scripting, and Jenkins, reducing manual intervention and improving reliability.
• Led migration of workloads from on-prem to cloud, resulting in cost optimization and improved performance
• Handled Kubernetes YAML manifests (pods, services, deployments).
• Built Jenkins pipelines (declarative/scripted) for zero-downtime deployments and SIT environments.
• Integrated Jenkins with Docker and Kubernetes; used AWS CodePipeline suite.
• Resolved Kubernetes pod/service issues, boosting app stability and uptime.
• Maintained 98% SLA compliance on 100+ tickets/month, improving customer satisfaction by 20%.
• Documented release, config, and monitoring processes, reducing recurring issues by 30%.
• Automated deployments, enhancing operational efficiency and reducing release time.

EWP – Financial Services Platform
Provided financial services like money transfers, bill payments, and banking.

• Ensured 24/7 availability of 50+ critical applications with 99%+ uptime.
• Troubleshot major incidents (network/system failures), reducing downtime by 30%.
• Managed and supported on-premises infrastructure, including servers, storage, and networking components for high availability and performance.
• Configured and maintained on-prem monitoring and alerting tools (e.g., Grafana Prometheus) to ensure system health and uptime.
• Implemented patching and security hardening on on-prem environments.
• Troubleshot performance issues and system failures on on-premises applications, reducing downtime by 40%.
• Collaborated with Dev, QA, and DevOps teams, improving incident resolution time by 40%.
• Conducted RCA and documented fixes, cutting repeat issues by 15%.
• Optimized Prometheus, Grafana, and Loki for faster failure detection (35% improvement).
• Handled 150+ tickets/week via ServiceNow, maintaining 98% SLA compliance.
• Applied config changes, menu updates, and patches on EWP4 & Kubernetes.
• Executed Oracle deployments and RHEL patching with 100% success rate.

• Managed system configurations, application restarts, and performance validation.
• Handled ticket lifecycle and client communication.
• Monitored server health and performance using monitoring tools.
• Configured and managed network settings in Unix and Linux systems.
• Fixed customers' technical queries with log analysis.
• Tracked and owned all incident and problem management work through a ticketing system.
• Monitored Memory, CPU, and Disk utilization services.
• Managed incident tickets using ServiceNow, handling tickets per week ensuring resolution within SLA targets, and achieving 98% adherence rate.
• Performed root cause analysis on network failures, contributing to a 20% improvement in long-term network reliability and performance.
• Project: Telecom Banking (CDR-based transaction tracking system)