Gaurav Singh Naruka

• Optimized operations by developing best practices for efficiency and standardization.
• Directed field service project management encompassing scheduling, vendor relations, and billing oversight.
• Reviewed contract performance metrics, enhancing customer satisfaction through targeted improvements.
• Established communication protocols among departments via regular goal-oriented meetings.
• Maintained par inventory levels through efficient tracking and ordering of merchandise.
• Authored SOPs to document processes and streamline productivity through effective standardization.
• Simultaneously led multiple projects while successfully managing deadlines and budgets.
• Collaborated with diverse teams to create solutions that enhance operational flow.

Service Operation Manager:

• Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
• Enhanced interdepartmental collaboration through regular meetings focused on shared goals, objectives, and open communication, leading to increased overall efficiency.
• Closely worked with CPM for all IPP operations budget preparation, site requirement cost approvals, insurance claim settlements, vendor management, billing reviews and approvals, liquidity damages settlements for IPP, forecasting, and scheduling.
• Coordinated with all support departments within the organization, as well as with IPP, suppliers, insurance agencies, brokers, and the government.
  Agencies: Legal (Coordination for contractual issues and vendor compliance.)
• SPOC for all direct and indirect purchase order releases through SAP and ARIBA.
• Part of regular technical review meetings with IPP on a monthly basis is to understand and resolve long-pending issues due to technical, spare, and manpower.
• Optimized staff scheduling practices to balance workload distribution, minimize overtime expenses, and maintain service quality and employee morale.
• Oversaw inventory control measures that minimized waste while ensuring adequate supplies remained available for all departments within the organization.
• Established strong vendor relationships to ensure timely delivery of materials and services at competitive prices.
• Collaborated with cross-functional teams to develop strategies for improving overall business performance.
• Negotiated beneficial contracts with suppliers and vendors, resulting in cost savings without sacrificing quality or reliability.

Project Coordinator:

• Managed portfolio of projects to drive on-time deliverables within scope and budget.
• Liaised between departments, vendors and clients to monitor project expenses.
• Collaborated with cross-functional teams to define requirements for new initiatives.
• Generated weekly, monthly, quarterly reports summarizing key performance indicators.
• Submitted budget estimates, progress reports and cost tracking reports.
• Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
• Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
• Managed inventory and supplies to ensure materials were available when needed.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Responsible for planning, monitoring, and tracking all activities to meet set targets.
• Facilitated periodic forecasting of critical material shortages and implemented remedial measures to reduce project delays.
• Rendered support to ensure the successful achievement of targets.
• Ensured that operations and maintenance were achieved within the set timeframes and quality norms.

• O&M and scheduling of Plant Machinery/Transformer and Motors.
• Manage Operations of Furnace by use of CNC and Robotics Mechanism.