Gaurav Singh Panwar
Surat
Summary
Experienced customer service professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Enjoys learning new programs and processes. A team player who is attentive to details and able to work in a fast paced environment. Results-driven Sales and Marketing Manager with over 3 years of experience in driving revenue growth. Skilled in leading cross-functional teams, cultivating strong client relationships. Identifying opportunities, and developing effective sales to maximize profitability. Strong leadership abilities combined with excellent communication and negotiation skills. Seeking a challenging role to leverage my expertise in driving business growth and delivering exceptional results.
Overview
14
14
years of professional experience
Work History
Senior Marketing Manager
Beacon Insurance Brokers Pvt Ltd
10.2023 - Current
- Engaged in cross-selling and upselling to strengthen clients' insurance portfolios and increase sales figures.
- Guided client through life, health, property and casualty insurance renewal processes.
- Conducted sales meetings to communicate developments in the industry.
- Adhered to legal requirements and industry regulations in selling and servicing insurance policies.
- Prospected for new business by obtaining client referrals, making cold calls and engaging in business-building strategies.
- Identified and continuing education opportunities to help self development.
- Enhanced our company's reputation within the insurance industry by delivering exceptional results, maintaining a high level of professionalism, and adhering to ethical business practices.
- Identified new business opportunities by researching market trends and competitor activity.
- Enhanced customer satisfaction by answering complex insurance claim queries promptly and professionally.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
- Implemented regular follow-up procedures with clients to maintain open lines of communication and ensure satisfaction with their policies.
- Utilized CRM software to track leads, manage client information, and optimize the sales process efficiently.
- Increased policy sales by implementing innovative marketing strategies and providing exceptional customer service.
- Expanded the client base through targeted prospecting efforts and strategic networking events.
- Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
- Developed and maintained strong relationships with clients, resulting in a high level of retention and referrals.
- Collaborated with underwriters to develop customized insurance policies tailored to individual client needs.
- Negotiated favorable terms on behalf of clients, securing competitive rates while maintaining appropriate coverage levels.
- Leveraged social media platforms to engage with prospective clients from various demographics more effectively than traditional methods alone could achieve.
- Conducted comprehensive risk assessments for potential clients, ensuring proper coverage levels were recommended and implemented.
- Built relationships with customers and community to establish long-term business growth.
Sales Marketing Manager
Torque Insurance Brokers Pvt. Ltd.
04.2022 - 10.2023
- Cultivated and maintained strategic alliances with key partners and vendors
- Implemented, executed and strategically expanded business channel partnerships and program initiatives
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Managed accounts to retain existing relationships and grow a share of business
- Built relationships with customers and community to establish long-term business growth
- Stay up-to-date with industry trends and best practices
Senior Claims Manager
Torque Insurance Brokers Pvt. Ltd.
11.2019 - 04.2022
- Collaborate with other departments, such as underwriting and legal, to resolve complex claims issues
- Provide guidance and support to claims adjusters
- Ensure compliance with insurance regulations and company policies
- Negotiate settlements with claimants and third-party vendors
- Determined proper course of action for claims processing
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times
- Documented and communicated timely claims information while supporting accurate outcomes
- Claim registration, timely reporting to the Insurer, assessing the claim loss, Checking Documentation, Follow up with insurer and surveyors
- Be responsible for the flow of day-to-day operations
- Strong communication/ interpersonal/ decision-making skills
Kaizen & S.H.E Coordinator
Goenka Autosales Pvt. Ltd. (Rajendra Toyota)
11.2017 - 10.2019
- Provide guidance and support to employees and management on S.H.E best practices and compliance requirements
- Maintain and update documentation related to safety, health, and environmental policies and procedures
- Conduct risk assessments and develop strategies to mitigate potential hazards and ensure a safe working environment
- Coordinate and facilitate Kaizen events and workshops to engage employees in continuous improvement activities
- Monitor and analyze key performance indicators to track progress and identify opportunities for further improvement
- Train and educate employees on Kaizen principles and methodologies
- Conduct regular audits and inspections to ensure compliance with safety, health, and environmental regulations
Service Manager
Nidhi Kamal Co. Pvt Ltd (Nissan)
07.2015 - 11.2017
- Conduct regular performance evaluations of service staff and provide feedback for improvement
- Maintain and update service records and documentation accurately and in a timely manner
- Manage service schedules and allocate resources effectively to meet customer demands
- Collaborate with other departments to coordinate service activities and ensure smooth workflow
- Handle customer complaints and resolve issues in a timely and satisfactory manner
- Train and mentor service staff to ensure they have the skills and knowledge to provide excellent customer service
- Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions
- Develop and implement service policies and procedures to ensure efficient and effective service delivery
- Oversee and manage the daily operations of the service department
Senior Customer Service Consultant
Cargo Motors (Guj.) Pvt.Ltd. (Jaguar Landrover)
12.2012 - 06.2015
- Handle complex and sensitive customer situations with professionalism and empathy
- Stay updated on industry trends and best practices to provide innovative solutions to customer issues
- Train and mentor junior customer service representatives to enhance their skills and knowledge
- Collaborate with cross-functional teams to implement customer service initiatives and improve overall customer experience
- Analyze customer feedback and identify areas for improvement in products, services, and processes
- Develop and maintain strong relationships with key customers to enhance loyalty and drive repeat business
- Serve as a point of contact for escalated customer issues and provide timely and effective resolutions
- Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
Customer Service Consultant
Audi Ahmedabad (Audi)
11.2010 - 10.2012
- Meet or exceed individual and team performance
- Take part in training and development programs to enhance product knowledge and customer service skills
- Maintain accurate and up-to-date customer records and documentation
- Identify opportunities to upsell or cross-sell products and services to customers
- Collaborate with cross-functional teams to ensure timely resolution of customer issues
- Process customer orders accurately and efficiently
- Maintain a thorough understanding of company products, services, and policies to effectively assist customers
- Assist customers in resolving technical issues and troubleshooting problems with products or services
- Provide exceptional customer service by addressing customer inquiries, concerns, and complaints promptly and professionally
Education
Bachelor of Technology - Automobile
Arya College Of Engineering & IT
08.2010
Skills
- Ability to adapt to changing market
- Proactive
- Results oriented
- Strong focus on driving business success
- Skilled in negotiating
- Closing deals
- Ability to influence
- Ability to persuade clients
- Proven track record of exceeding sales
- Driving revenue growth
- Teamwork and collaboration
- Customer service
Timeline
Senior Marketing Manager
Beacon Insurance Brokers Pvt Ltd
10.2023 - Current
Sales Marketing Manager
Torque Insurance Brokers Pvt. Ltd.
04.2022 - 10.2023
Senior Claims Manager
Torque Insurance Brokers Pvt. Ltd.
11.2019 - 04.2022
Kaizen & S.H.E Coordinator
Goenka Autosales Pvt. Ltd. (Rajendra Toyota)
11.2017 - 10.2019
Service Manager
Nidhi Kamal Co. Pvt Ltd (Nissan)
07.2015 - 11.2017
Senior Customer Service Consultant
Cargo Motors (Guj.) Pvt.Ltd. (Jaguar Landrover)
12.2012 - 06.2015
Customer Service Consultant
Audi Ahmedabad (Audi)
11.2010 - 10.2012
Bachelor of Technology - Automobile
Arya College Of Engineering & IT
Similar Profiles
Sunny GandhiSunny Gandhi
Deputy Manager at Beacon Insurance Brokers Pvt. LtdDeputy Manager at Beacon Insurance Brokers Pvt. Ltd
Richa SharmaRicha Sharma
Assistant Manager - Operations at Hero Insurance Brokers India Pvt. Ltd.Assistant Manager - Operations at Hero Insurance Brokers India Pvt. Ltd.
Sabir ShaikhSabir Shaikh
Assistant Manager at Athena Insurance and Re-insurance Brokers Pvt LtdAssistant Manager at Athena Insurance and Re-insurance Brokers Pvt Ltd
Hitendra PrajapatiHitendra Prajapati
Territory Sales Manager at Consort Digital Pvt LtdTerritory Sales Manager at Consort Digital Pvt Ltd
Keval VadoliyaKeval Vadoliya
Lead IOS Engineer at DobinLead IOS Engineer at Dobin