GAURAV SINHA
Project Management
Lucknow
Summary
IT & Digital Transformation Leader with 13+ years’ experience in delivering Government e-Governance platforms, enterprise applications and data-driven solutions across a variety of sectors including Government, Banking (HSBC, Nordea, Barclays), E-Commerce, Telecoms and Manufacturing. Known for leading cross-organizational teams to conceptualize and implement game-changing platforms—from industrial land management to food safety administration systems—ensuring compliance, security, and operational stewardship. Renowned for translating policy and intricate business requirements into secure, scalable digital infrastructure. trusted to guide multi-stakeholder teams from vision
Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.
Overview
18
18
years of professional experience
Work History
Project Coordinator
Omninet Technologies Pvt. Ltd
08.2022 - Current
- Led the complete design and rollout of the Industrial Estate Management System (IEMS) for the UP Directorate of Industries and Enterprise Promotion, handling land allotment, lease management, demand generation, and related industrial services in line with Policy 2025.
- Took ownership of building the UP Right of Way (RoW) Portal as per the Telecom Act of 2024, making it easier to issue NOCs for overground and underground telecom infrastructure, including 5G, while coordinating with multiple departments.
- Led the development of the Food Safety and Drug Administration, UP digital platform, covering drug sales licenses, medical devices, and sample management, with a strong focus on ensuring process standardization and streamlining the licensing system.
- Managed enhancements and day-to-day support for the MIS system at the Uttar Pradesh State Road Transport Corporation, helping improve reporting quality, monitoring, and decision-making.
- Oversaw the development and content management of institutional websites, ensuring they were secure, accessible, and compliant with GIGW guidelines.
- Prepared detailed Scope of Work (SoW) documents for major e-Governance projects, clearly defining requirements, timelines, SLAs, KPIs, and vendor responsibilities.
- Coordinated and executed security audits for government websites and live applications, working with audit agencies to fix vulnerabilities, and strengthen overall system security.
- IT Services and Consulting.
- UP Police Cyber Crime Wing.
- Ram Manohar Lohia National Law University.
- Uttar Pradesh Pollution Control Board.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
Project Coordinator
Web Mingo Solutions Pvt. Ltd
04.2021 - 07.2022
- Led and managed 30+ projects from early planning through final delivery, Coordinating teams, tracking progress, handling testing, and preparing project documents at every stage.
- Took ownership of QA leadership across multiple projects, guiding system, unit, performance, load, and data testing while sharing clear quality reports, risks, and fixes with development teams to keep releases on track.
- Headed a five-member QA team for government, manufacturing, and service-based clients, setting up testing standards, assigning work, mentoring team members, and ensuring every project met quality and compliance requirements.
- Digital Solutions and Software Development
Business Development Manager
IPHS Technologies
10.2020 - 03.2021
- Led the evaluation of new business opportunities across mobile apps and web platforms, helping grow offerings in e-commerce and augmented reality for both new and existing clients.
- Drove the launch of new digital features and product capabilities, making sure our web and mobile solutions stayed modern, useful, and competitive.
- Worked closely with design, development, and support teams to improve the overall customer experience and deliver smoother, more reliable products.
- Took ownership of planning, strategy, proposals, and deal conversions for offshore clients, turning leads into long-term partnerships.
- Built a steady pipeline of leads through social media and digital outreach, helping expand our reach and visibility.
- Ran off-page marketing activities such as social media ads, classified ads, PDF sharing, forums, Q&A platforms, infographics, and guest posts to boost traffic and brand awareness.
- Managed digital sales and key accounts, strengthening client relationships while driving growth and improving brand presence.
- Created and managed content, built backlinks, and handled site tagging to support email campaigns and social media marketing efforts.
- Technology and Development Services
Venue Manager
Oyo Hotel and Rooms Pvt Ltd
08.2019 - 09.2020
- Reviewed and validated new data sources and collection methods to make sure the information we relied on was accurate, useful, and trustworthy.
- Prepared business proposals for partnerships and tie-ups, and worked through negotiations to successfully close deals for OYO Vertical named Weddings.
- Regularly tracked operations and fine-tuned processes to keep everything aligned with the company’s goals and growth plans.
- Built focused business plans and resource strategies to improve margins and get the best return from our efforts.
- Set up and managed booking workflows and custom forms in the CRM to support different events and business needs.
- Updated and streamlined event-related processes on the portal, especially for Weddingz services, to make them easier for both users and internal teams.
- Hospitality and Services
Customer Success Manager
ZNT Wireless Pvt Ltd
11.2018 - 03.2019
- Delivered hands-on customer support in the telecom space, helping clients set up and manage their toll-free numbers smoothly and efficiently.
- Handled online sales end-to-end — walking customers through various plans for toll-free and virtual numbers, closing deals, and making sure they got exactly what they needed.
- Managed support and sales within our online tracking system, including tracking leaves, expenses, and field visits for executives and managers — keeping everything organized and up-to-date.
- Telecommunications
Senior Analyst
Accenture
10.2016 - 02.2018
- Worked on multiple business services to track and calculate key performance metrics such as average turnaround time (TAT), hold time, and overall processing time for customer service requests.
- Used SAS to analyze large datasets and turn raw data into clear, meaningful reports that helped teams understand performance and bottlenecks.
- Pulled data from multiple sources—including Excel, CSV files, and databases—and brought it together into a single, reliable view for analysis.
- Planned and led analytics work for projects handling millions and even billions of records, making sure data was processed accurately and on time.
- Built and maintained SAS programs for data validation, auditing, and quality checks, improving both accuracy and processing efficiency.
- Consulting and Professional Services
- Client - HSBC
- Client - Nordea Bank (Customer Analytics & Retail Data Systems)
Senior Executive (Client: Barclays)
HCL Technologies
10.2015 - 10.2016
- I worked on the UKC Global Risk Credit Report (GRCR) using SAS Enterprise Guide, Teradata, and Base SAS to ensure the project stayed on track and delivered accurate results.
- I documented the SAS programs, built data lineage, and compared manual reports with system-generated results to make sure all key metrics matched and were reliable.
- I worked closely with business teams in London, sharing insights and walking them through the results so they could confidently use the data.
- I supported risk management by analyzing different parts of the risk model and making sure it followed Basel banking guidelines.
- I reviewed and interpreted data to help guide decisions on approving or rejecting claim payments.
- Information Technology and Services
Consultant (BI)
JIL Information Technology
08.2011 - 09.2015
- I built an HR analytics system using SAS BI tools — basically pulling everything together with SAS Data Integration Studio, OLAP cubes, Information Maps, and Web Report Studio so the whole organization could run different kinds of HR analysis.
- People would ask for all sorts of HR reports based on combined data from across the company, and I made sure they got clean, useful reports every time.
- I registered tables coming from different sources, created all the necessary transformations in SAS DI, and built proper dimension and fact tables so users could get detailed, accurate reports whenever they needed them.
- I created different types of sales reports in SAS BI — broken down by RMO or by Dump, prepared every month.
- These reports included profit & loss percentages calculated based on cost and freight, plus day-to-day sales variation tracked RMO-wise and Dump-wise.
- I handled enterprise planning, budgeting, consolidation, and reporting using Financial Management (FM) tools.
- I worked on things like the project sheet, Profit & Loss console, Fixed Asset reports, and audit trail reports.
- I used to sit with end users and analysts to give them complete breakdowns and analysis of the balance sheet.
- I’ve worked on large-scale supply chain optimization models — things like production allocation, deciding where to set up facilities, inventory optimization, and vehicle routing. I also analyzed shortage and infeasibility issues that came up.
- I worked closely with stakeholders to calculate contribution maximization — separately for each Dump, each RMO, and each Plant.
- I was involved in designing and testing the interface for the handheld POS device used in the weighing system for the cement plants.
- I also trained users at the plants — explaining how to actually use the device in their day-to-day work.
- I prepared the complete SRS (System Requirement Specification) document covering the handheld device, the source system, and the SAP server — explaining every single part clearly.
- Software Development and Consulting
- A) Human Resource Management System
- B) MIS (Management Information System)
- C) Consolidation and Reporting (C&R)
- D) Contribution Maximization in Operation Research Model
- E) Tally Checker Software for Cement Division
Software Engineer
Acme Digitek Solutions Pvt. Ltd
05.2011 - 08.2011
- I worked on the Bundelkhand University Examination Project as part of the core team that designed and built a web-based examination management system.
- I gathered and analyzed business requirements, broke the project into manageable pieces, and worked closely with the client to define timelines and deliverables.
- I developed the examination module using ASP.NET, C#, HTML, CSS, Web Services, LINQ, SQL Server 2008, XML, and Crystal Reports to support smooth and reliable exam operations.
- IT Services
Database Manager
HCL Infosystems
07.2008 - 08.2009
- Worked on IDSP (Integrated disease surveillance) project. It was organized by the NIC (National informatics centre).
- Under the project weekly disease surveillance data on epidemic prone disease are being collected from reporting units such as sub centers, primary health centers, community health centers, hospitals including government and private sector hospitals.
- Interacting with the Users of Different Medical offices to provide the detailed report of the disease spread all over the district on the basis of monthly and weekly basis.
- Involve in the analysis of weekly data i.e. analyzed by SSU/DSU for disease trends.
- Information Technology and Services
Education
B. Tech - Computer Science
05.2008
Senior Secondary (12th) -
05.2003
Higher Secondary (10th) -
05.2001
Skills
Strategic & Decision-Making Leadership
Strategic planning
Stakeholder alignment
Governance oversight
Priority setting
Data-driven decisions
Team & People Leadership
Cross-functional leadership
Team mentoring
Performance management
Training
- Training on SAS, Sky InfoTech, 2010-07-01, 2011-08-31
- Training – E-Soft Connect Division of Esoft technologies, 2009-12-01, 2010-06-30
Timeline
Project Coordinator - Omninet Technologies Pvt. Ltd
08.2022 - Current
Project Coordinator - Web Mingo Solutions Pvt. Ltd
04.2021 - 07.2022
Business Development Manager - IPHS Technologies
10.2020 - 03.2021
Venue Manager - Oyo Hotel and Rooms Pvt Ltd
08.2019 - 09.2020
Customer Success Manager - ZNT Wireless Pvt Ltd
11.2018 - 03.2019
Senior Analyst - Accenture
10.2016 - 02.2018
Senior Executive (Client: Barclays) - HCL Technologies
10.2015 - 10.2016
Consultant (BI) - JIL Information Technology
08.2011 - 09.2015
Software Engineer - Acme Digitek Solutions Pvt. Ltd
05.2011 - 08.2011
Database Manager - HCL Infosystems
07.2008 - 08.2009
Priyadarshini College of Computer Science - B. Tech, Computer Science
Kendriya Vidyalaya - Senior Secondary (12th),
Kendriya Vidyalaya - Higher Secondary (10th),