Gaurav Srivastava

• I have been working in Digital tooling team which includes, Managing /Build Infra for jenkins on AWS cloud and also Jenkins admin work for on-prem / AWS servers
• Onboarding new projects on Jenkins infra (on-prem & AWS Cloud)
• Wrote Terraforms , Ansible playbooks, Unix Shell scripts, Python scripts to automatically install Infrastructure components, saving maximum time and efforts.
• Investigated and implemented different solutions to design, implement to resolve issues.
• Designed and built automation tools to deploy applications to next generation platform.

• This service provides operational support for the Service provisioning area which includes CRM, Provisioning, MNP, Order Management and Network Element service provisioning
• The applications in this area manage management of orders, SIM's and MSIDN's, customers' data and related billing objects and consistency
• The area also contains applications responsible for activation, deactivation and update of renewable options, promotions and products, portability functionalities for geographic numbers
• Also, this includes provisioning for IVPN, VPN and toll numbers
• It also covers systems for managing, supporting and monitoring all the VAS services offered to the customer
• VF IT is having 9 MVNO and their service provisioning is been handled by VF IT itself
• VF IT also manages the service provisioning of VF Malta's customer base.

· Wrote complex SQL queries using joins, sub queries and correlated sub queries to retrieve data from the database.

· Ensuring data consistency in all systems & performing data reconciliation process.

· Carrying out the Migration process as per defined procedure.

· Handling Hot Fix’s and Patch Release deployment in Production Environment.

· Root Cause Analysis and accompanying documentation.

· Production support and maintenance of Clarify CRM system and database to meet the organizations requirements for Online Requests and Payments.