GAURAV SURYAN

• Managed and delivered projects within assigned budget and timelines
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Collaborated with program and portfolio managers, providing regular updates on Transition and Transformation project statuses
• Optimized resource allocation, effectively balancing priorities and managing competing demands.
• Proactively collaborated with programs and projects to support the quality implementation of Enterprise gating, change control processes, budgeting, risk/issues, frameworks, guidelines, and standards
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Partnered with programs and projects on key decision points, developing a customized gating approach and reviewing gating artifacts from a business planning and organization's strategic alignment perspective
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Identified program obstacles and communicated possible impacts to team.
• Reviewed Change Requests to ensure relevance and clarity, analyzing portfolio level impacts and articulating program/project benefits
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Optimized resource allocation, effectively balancing priorities and managing competing demands.
• Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.

• Oversee Cloud Service Delivery for US-based clients, leading a customer-centric team of Operations Managers and Technical Architects to ensure effective service delivery
• Collaborate with Cloud Architects and Cloud Operations to understand client needs and develop cloud strategy aligned with business requirements
• Identify new digital opportunities, cost-saving initiatives, and automation solutions, presenting proposals to clients for enhancing services
• Manage diverse project types including Data Center management, cloud migrations, new implementations, software upgrades, and network/data center refresh
• Coordinate cross-tower engagements covering Applications and Infrastructure, collaborating closely with vendors/partners such as Microsoft and AWS
• Manage stakeholders at internal and client levels, including CXO level, to ensure high levels of client satisfaction
• Initiated process improvements that led to reduced costs while maintaining or improving quality standards.
• Led cross-functional teams to achieve project milestones, ensuring timely completion and adherence to budget constraints.

• Leading a Team of Service Delivery Managers and Project Managers to support Azure WOW customers hosted in Azure/AWS Cloud Infrastructure (based in US, UK and APAC regions)
• Customer Supported =26 in Azure WOW (Managed Services)
• Defining and delivering Azure WOW services based on the scope defined ,this includes managing Cloud Competency and ensure right skills are available with right cost
• Enhanced service delivery by developing and implementing efficient processes.
• Working with technical Team to develop project plans, proposals, reports, and task order and administrative reporting
• Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
• Develops and manages projects to track the onboarding of new cloud adopters and the progress and status of projects for current cloud users
• Cloud Migration project including multiple sites across European counties
• Conducts planning and provides recommendations to client on task workload
• Lead cloud process improvement initiatives, such as cloud customer onboarding, change management, configuration management, cloud self service solutions
• Help customers understand best practices around advanced cloud-based solutions
• Manage, control, prioritize, provide latest status, and visibility to stakeholders responsible
• Manage relationships throughout the customer organization including all project team members, business contributors and stakeholders, and executive management
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.

• Handling Azure Cloud Migration Projects mainly includes Data Center Migrations from traditional Data Center to cloud, new Cloud Green Field implementations, Application Migrations, upgrade, transformation projects, and network or datacenter refresh.
• Leading the project team, ensuring proper communication & governance of project activities from requirement collection to closure.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Monitoring & controlling the project activities to ensure there are no leakages from Schedule and Cost perspective.
• Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
• Project Closure activities which include handing over the completed project to steady state team
• Monitored project progress, identified risks and implemented corrective measures to acquire success.

Roles and responsibilities

• Oversee service level management and engagement performance monitoring in coordination with all delivery teams to provide the client with end-to-end quality of services
• Interact frequently with Technical Architects and Operations to communicate client mission and service requirements that lead to cloud strategy and Cloud Team development
• Oversee day-to-day operations to ensure contractual commitments are met
• Proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction
• Act as a point of escalation for customer/delivery issues and for Operations
• Leading the project team, ensuring proper communication & governance of project activities from requirement collection to closure
• Participation & Supervision of execution of each stage of the project, ensuring all stakeholders are updated
• Monitoring & controlling the project activities to ensure there are no leakages from Schedule and Cost perspective
• Monitoring & controlling the project activities to ensure there are no leakages from Schedule and Cost perspective
• Project Closure activities which include handing over the completed project to steady state team

• Roles and responsibilities
• Providing highest point of support before Engineering Group
• Developing and Designing KM (Knowledge Management)
• Providing In-depth support for all kind of Backup setup on Backup Exec for Windows Servers and NetBackup for Windows servers
• Good working knowledge maintaining and configuring Active directory (Server2000 and2003) and Exchange and preparing for disaster recovery
• Support/Configuration on different backup storage devices on SCSI, Fiber Channel and on iSCSI, LTO drives - LTO - LTO-1 - LTO-2 - LTO-3
• Data backup Automation devices
• Implementing Backup and Restore Strategies for Windows2000/2003 ,Exchange2000/2003/2007 ,SQL2000/2005,Solaris servers(9.0 ,10.0) ??
• Handling LTO,LTO2,LTO3 tape drives ,Tape Libraries ,Autoloader (Dell, Quantum,HP,ADIC,Exabyte,Sony,Spectra Logic )

• Roles and responsibilities
• Providing second level Voice Based Support
• Entire Hardware and Software Solution for Desktop & Laptops
• Complete computer Management over the phone
• Testing and compiling the Hardware configuration based on client needs