Gaurav Tripathi

• Serve as a key expert in Service Management and SIAM, leveraging technical acumen to design, develop, and refine solutions for complex digital transformation and service integration challenges.
• Collaborate cross-functionally with bid management, technical, and practice teams to craft responses for RFI, RFP, and RFQ cycles, ensuring tailored, customer-centric proposals.
• Evaluate customer requirements, analyze problem statements, and design solution architectures—preparing technical documentation including effort estimates, cost models, bills of materials, and risk mitigation plans.
• Defining solution, value proposition and transformational direction which build on the synergies and benefits across Cognizant service offerings
• Experienced in designing and providing sizing and optimization levers YoY
• Drive the translation of complex business initiatives into innovative business-technology solutions, ensuring consistency across traditional solution boundaries.
• Experienced in Working with Business Stakeholders and Project Managers to understand inefficiencies in clients’ existing business processes as well as applications
• Proven expertise in giving recommendations and structuring deals to differentiate from the competition
• Experienced in providing and defining Service organization design and Service reporting designs
• Experienced in providing input and best practice solutions for Service management tool design
• Full understanding of relevant commercial and legal requirements in order to ensure appropriate solution design
• Participate in technical workshops and presentations with clients and stakeholders, clearly articulating solution features and supporting successful bid and due diligence outcomes.
• Advise on leading frameworks and platforms across ITSM, Agile Service Management, Asset Management, and Cloud, and drive continuous technical improvement aligned to industry best practices.
• Foster effective collaboration among stakeholders from diverse domains to deliver integrated, scalable, and compliant service management solutions

(Growth Path: Analyst → Senior Associate → Systems Engineer (IMS) → Senior Systems Engineer (IMS) → Consultant → Senior Consultant/Manager) Noida, India, Lausanne , Switzerland and London , United Kingdom

• Led SIAM function and CFS Teams that included Change Management, Incident Management, Problem Management,knowledge Management, Service Asset and Configuration Management, Availability and Capacity Management and Service Request Management.
• Design and support cross functional services solution including Siam etc in different opportunities
• Support large and complex pursuits end to end related to cross functional services
• Part of CFS Centre of excellence and lead a team of 12 resources
• Design and provide sizing and optimisation levers for year on year
• Work with the account team, delivery team, business development for identifying the opportunities in the service desk and service management space.
• Shape up the proactive opportunities for Service Management
• Understanding and detailing of the business capability requirements
• Understand the technical offers for service desk and determine how those can be offered for the business capability requirements
• Mapping of the business capability requirements to technical capabilities
• Supporting business capability solution, creating roadmap
• Understanding of the business value chain, key KPIs
  Articulating the functional solution for the proposal response, proposal defence and proactive presentation to the customer.
• Presenting the functional solution to the customer.
• Work closely with the Sales account team to create account strategies, progress opportunities and bring it to closure through the use of effective consultative selling techniques
• Assist in the deals by delivering sales presentations and technical deep dives meant for the prospects, customers and partners
• Contributing in transforming the delivery model to achieve key business objectives such as enhanced customer focus, seamless end-to-end management and integrated service capability

Other Delivery Roles

• Led the end-to-end deployment of restaurant and supply chain technologies for major QSR clients, including McDonald’s UK & Europe, ensuring seamless introduction of innovations from pilot stage to mass rollout across diverse geographies
• Managed application deployment projects from planning through execution, handling the complete lifecycle including requirements gathering, pilot testing, operational transition, and post-deployment support.
• Delivered multiple projects as Business Analyst, Application Deployment Lead, and Project Lead for technology rollouts in retail and QSR sectors within Switzerland, UK, Eastern Europe, and North Africa—demonstrating adaptability in onsite and remote leadership roles
• Orchestrated cross-functional teams spanning onsite and offshore resources to implement new store technologies, upgrade restaurant systems, and drive initiatives like mobile ordering, ePOS, and supply chain management platforms
• · Championed agile methodologies and digital transformation programs, consistently achieving successful MVP delivery and substantial cost savings for European retail and QSR clients
• Led, Managed and drove ePOS and Menu Management System deployments for leading QSR in Europe, UK and Morocco.
• · Acted as a single point of contact in various complex international deployments, collaborating with stakeholders at all levels, resolving escalations, and maintaining strong client relationships to ensure customer satisfaction and retention.
• · Facilitated requirements workshops, user story creation, backlog prioritization, and change management activities, contributing to business process improvements and enhanced service delivery outcomes in multinational environments
• · Recognized for delivering transformative projects that bridged business and technical teams, supported by extensive onsite exposure and cultural adaptability working across Europe, UK, and North Africa