Gaurav Tyagi
T-84 3rd Floor TDI City Kundli, Sonipat. M-+91-7982466799
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining processes and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
Work History
Manager
Fusion Microfinance Ltd.
Gurugram
09.2016 - Current
- Prepares Board meeting presentation for Audit & Grievance dept.
- Maintains PAN India MIS for branch audit.
- Prepares PAN India monthly audit review based on various parameters.
- Ensures timely and qualitative of audits according to approved board audit calendar.
- FMR reporting to RBI.
- Data analysis for disbursement, collection, overdue, frauds and write-off etc.
- Review & monitoring the procedures for significant activities, examine adequacy of internal control and suggest for additional controls.
- Kept detailed records of branch performance based on audit grade to identify and correct areas needing improvement.
- Successfully contributed in digital audit rollout from manual audit.
- Recommendations for implementations of new policy as per company requirement.
- Yellow belt award for successfully contribution in Grievance project.
Branch Executive
Busybees Logistics Solutions Pvt Ltd
09.2015 - 08.2016
- BLSPL is a E commerce Management services company & providing 3PL services to various E-com players
- BLSPL covered apx
- 400 cities included all Metros & non metro cities (having reach in small towns) and delivered more than 100000 shipments per day
- Earlier handling Operations for First Mile as well as Last Mile for south Delhi branch
- Dealing with E-com players as well as vendors for pickup the shipments
- Timely pickups from Sellers, Timely processing and connections
- Handling operations for last mile delivery
- Handling RTO Operations for Delhi – NCR
- Support to security team in Anti fraud control
Sr.Executive
Fusion Microfinance Pvt. Ltd
12.2014 - 09.2015
- Operational Responsibilities –
- Proper monitoring of credit records for PAN India's customers
- Analyzing monthly Loan Sales and Credit report and share it with concerned RM to improve performance.
Team Leader
Europa Digital limited
04.2013 - 11.2014
Sr. Executive
Europa Digital limited
03.2011 - 03.2013
- Operational Responsibilities –
- Proper monitoring for sales, collection and defaulter cases in kotkapura & Bathinda
- Each sale validation to reduce defaulters
- Monitoring of cash and cheque collection
- Monitoring for sales in both region
- Monitoring of Daily operational activates to ensure updation of sales and collection
- To ensure expand of business in both circle
- Monitoring of daily reports updation via SMS and mailing
- Identifying the overdue customers to reduce fraud loss
- To ensure maintaining of products in good condition
- Monitoring fraud cases and sent report to AGM to take action against the legal cases
- Monitoring fraud cases separately so that in future sale couldn’t happen again
- Monitoring daily cash deposit/banking on time
- Reconciliation on daily basis to avoid mismatch in software updation
- Analyzing monthly sales and collection report and share it with sale and collection team to improve performance
- Identify nearby location to expand business
- Working for publicity in nearby location to boost sales
- Analyze various reports and utilize other network/software tools to further locate fraudulent activity with multiple ids
- Understanding Consumer requirements and implementing the same
- Co-Ordinate with sales & collection team in verbal and written communication for follow ups and case closure
- Document all action taken in appropriate databases
- Co-Ordination with customer service/technical team in Verbal and Written Form to solve queries/complaints
- ACHIEVEMENT
- Got Best Team Leader award for the Performance
- Got Best Employee award for the Employee of the Month.
BSA Citi Couriers Pvt Ltd
11.2009 - 02.2011
- Handling Entire Vodafone Client for Billing Distribution Process in Delhi Circle with 7lacs customer base as a Team Leader
- Monitoring the Distribution with in TAT to avoid late fee/complaints raised by customer
- Analysis of customer’s behaviour through daily random calls and delivery status
- MIS reports to Reporting Manager and Client (Exposure Chart, Cycle wise delivery MIS, Complaints against the regular bills/Duplicate Bills delivery MIS)
- Handled Query, Request and Complaint and Disputes
- Monitoring first Bill delivery and share the report with Verification Agencies if got negative report
- Monitoring of Bill Not Received complaints on daily basis
- Identify Address change, shifted and renovation cases and share the report with client
- Monitoring fake delivery report and taken action against the delivery boy
- Data preparation and circulation to all franchisees before receiving bills load of cycle as per schedule
- Preparing Root Cause Analysis (RCA) for Highly Bill disputed case
- This is submitted for seniors authority to reduce % for next cycles
- Follow ups for bills delivery within TAT with 17 franchisees in Delhi circle
- Preparation of list of undelivered cases, send the list for Tele calling and to arrange second attempt of successful delivery
- Daily reconciliation
- (a) Data cases reconciliation
- (b) Route Mismatch reconciliation
- (c) Load allotment to franchisees
- (d) Delivery report of updation hub centre
- Participated in Projects:
- Successfully implementing Audit team to ensure check physically POD(Proof of Delivery) to reduce complaints
- ACHIEVEMENT
- Got Best Team Leader Award in
Vodafone Mobile Limited
09.2007 - 10.2009
- Operational Responsibilities -
- Profile handling.(Corporate Verification)
- Process Control & MIS Reporting to Management
- Database management of the verifications and reverifications
- Responsible for Address change & amendment activity which comes from the agencies end
- Coordination with the 12 Corporate RMs/Agencies and resolving the problems faced during the verification
- Dispute Resolution on case to case based on queries from Internal and external customers
- Monitoring of credit usages for pre activation cases
- Identify fraud cases in pre-activation data base
- Credit action taken for fraud cases
- Mails from other functions related to Corp-Verification
- Credit Limit Increase/decrease, Change Customer' category as per the Customer services Request
- ACHIEVEMENT
- Got 2 times Bravo card award for the Best Performance.
Education
Bachelor of Arts -
NCJ Inter College Sonda
ModinagarSkills
Windows XP, MS-Outlook, MS-Access, MS-PowerPoint, MS-Word, and MS-ExcelWORKING TOOLSMS – Excel, Word, Power Point, MS Access, MS OutlookCommunication – (Mobile and E-mails)
Personal Information
Date of Birth : 05-05-1986 Current Address : Ghaziabad (UP) Date: Place : Gaurav Tyagi
Timeline
Manager
Fusion Microfinance Ltd.
09.2016 - Current
Branch Executive
Busybees Logistics Solutions Pvt Ltd
09.2015 - 08.2016
Sr.Executive
Fusion Microfinance Pvt. Ltd
12.2014 - 09.2015
Team Leader
Europa Digital limited
04.2013 - 11.2014
Sr. Executive
Europa Digital limited
03.2011 - 03.2013
BSA Citi Couriers Pvt Ltd
11.2009 - 02.2011
Vodafone Mobile Limited
09.2007 - 10.2009
Bachelor of Arts -
NCJ Inter College Sonda