Gaurav Tyagi
MANAGER DATA PRIVACY
Ghaziabad
Summary
Certified Privacy Professional (CIPPE, PIMS) with expertise in GDPR, India’s DPDP, and APAC privacy regulations. Proven experience in privacy risk and privacy by design assessments, TrustArc certification renewal, DPO appointments and contract renewals, handling Data Subject Rights (DSR) requests, managing privacy incidents, and refreshing privacy policies, notices, PIMS manuals, program calendars, SOA, scope documents, and privacy statements. Skilled in conducting awareness sessions on DPDP and other APAC privacy laws, tailoring content to diverse audiences to strengthen organizational compliance culture. Recognized for driving privacy governance, compliance maturity, and risk management across multinational organizations, while enabling secure data flows and fostering a privacy-first mindset.
Overview
19
19
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Manager Data Privacy
HCL TECHNOLOGIES LTD
04.2021 - Current
- Ensured Enterprise-wide Privacy Compliance: Partnered with diverse business functions including Global Workplace Services (GWS), Global IT (GIT), Corporate Security, HR, and other corporate units, ensuring continuous compliance with GDPR, India’s DPDP, and APAC privacy regulations.
- Conducted Privacy Risk & Design Assessments: Delivered privacy risk assessments and privacy by design assessments across multiple business processes to embed compliance and mitigate risks.
- Led TrustArc Certification Renewal: Directed TrustArc assessments and certification renewal, achieving clearance and strengthening organizational governance maturity.
- Supported DPO Governance: Facilitated DPO appointments and contract renewals, ensuring effective accountability and regulatory alignment across functions.
- Handled Operational Privacy Requests: Managed Data Subject Rights (DSR) requests and coordinated timely responses to uphold transparency and compliance obligations.
- Managed Privacy Incidents: Oversaw identification, reporting, and remediation of privacy incidents, ensuring adherence to regulatory requirements and minimizing exposure.
- Refreshed Privacy Documentation: Updated and maintained privacy policies, notices, PIMS manuals, program calendars, Statements of Applicability (SOA), scope documents, and privacy statements to keep frameworks current and compliant.
- Conducted Awareness Sessions: Designed and delivered awareness sessions on DPDP and APAC privacy laws, tailoring content to diverse audiences across global business functions to strengthen compliance culture.
- Supported M&A Privacy Due Diligence: Contributed to risk assessments and compliance reviews during mergers and acquisitions, ensuring seamless integration of privacy requirements.
- Global Privacy Office, APAC
HCL TECHNOLOGIES LTD
03.2017 - 04.2021
- Ensured Client Security & Compliance: Supported project delivery by ensuring adherence to client-specific compliance requirements and contractual obligations across the Oil & Gas domain.
- Conducted Compliance Audits: Performed audits covering baseline and contractual controls/requirements, identifying gaps and driving remediation to maintain regulatory and client compliance.
- Managed Business Continuity: Oversaw business continuity planning and execution, ensuring resilience and uninterrupted operations for critical client projects.
- Leveraged RSA Archer Tool: Gained hands-on exposure to RSA Archer InfoSec modules, utilizing the platform for risk management, compliance tracking, and audit readiness.
- Reviewed Contracts for Compliance: Conducted contract reviews from information security and data privacy perspectives, identifying risks and ensuring regulatory adherence.
- Strengthened Security Frameworks: Contributed to the continuous improvement of security and compliance frameworks, aligning project delivery with industry standards and client expectations.
- Oil & Gas Unit
Assistant Manager Operations
Audney Information Systems
01.2017 - 09.2017
- Managed Operations Delivery: Oversaw day-to-day operations, ensuring SLA adherence and smooth service delivery across client engagements.
- Team Leadership: Directed operational teams, monitored performance, and implemented process improvements to enhance efficiency and customer satisfaction.
- Stakeholder Collaboration: Coordinated with internal and external stakeholders to align operational practices with business objectives.
- Quality & Compliance Oversight: Ensured compliance with organizational standards while driving continuous improvement initiatives.
Manager Salesforce
HCL BSERV
04.2014 - 01.2017
- Led Salesforce Administration Team: Managed a team of Salesforce Administrators, ensuring delivery excellence across multiple client engagements.
- Drove SLA Compliance: Oversaw daily operations to meet and exceed Service Level Agreements (SLAs), maintaining consistent performance and reliability.
- Enhanced Customer Experience: Implemented process improvements and proactive issue resolution to strengthen customer satisfaction and engagement.
- Delivered Continuous Improvement: Championed initiatives to streamline workflows, optimize Salesforce usage, and improve operational efficiency.
- Stakeholder Collaboration: Partnered with clients and internal teams to align Salesforce administration with business needs, ensuring seamless service delivery.
- NOIDA
Quality Specialist, Trainer, Team Leader Operations
iYogi
07.2011 - 05.2016
- Led operational teams to deliver consistent SLA compliance and superior customer support.
- Conducted training programs to upskill staff and improve service delivery.
- Monitored quality metrics, implemented corrective actions, and drove continuous improvement.
- Managed escalations and ensured high levels of customer satisfaction.
Technical Specialist
Dell Technologies
07.2009 - 06.2011
- Provided technical support and troubleshooting for global clients, ensuring timely resolution.
- Delivered solutions aligned with client requirements, improving customer satisfaction.
- Collaborated with cross-functional teams to strengthen service delivery processes.
Technical Specialist
IBM
07.2007 - 06.2009
- Supported enterprise clients with technical issue resolution and system performance optimization.
- Ensured SLA compliance and contributed to knowledge base development.
- Partnered with global teams to deliver consistent, high-quality technical support.
Education
Post Graduate Diploma in Management (PGDM) -
IMT-CDL
Master of Science - Software
Kurukshetra University
Bachelor of Hotel Management (BHM) -
Mangalore University
Skills
Data Privacy Compliance & Governance
Privacy Risk & Design Assessments
Privacy Incident Management & DSR Handling
Regulatory compliance
MS office
Teamwork and collaboration
Positive attitude
Excellent communication
Continuous improvement
Team development
Team collaboration
Self motivation
Certification
CIPPE/E, IAPP ID: xxxxx1202
Timeline
Manager Data Privacy
HCL TECHNOLOGIES LTD
04.2021 - Current
HCL TECHNOLOGIES LTD
03.2017 - 04.2021
Assistant Manager Operations
Audney Information Systems
01.2017 - 09.2017
Manager Salesforce
HCL BSERV
04.2014 - 01.2017
Quality Specialist, Trainer, Team Leader Operations
iYogi
07.2011 - 05.2016
Technical Specialist
Dell Technologies
07.2009 - 06.2011
Technical Specialist
IBM
07.2007 - 06.2009
Master of Science - Software
Kurukshetra University
Post Graduate Diploma in Management (PGDM) -
IMT-CDL
Bachelor of Hotel Management (BHM) -
Mangalore University