Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Gaurav Upadhyay

Gaurav Upadhyay

Rewa

Summary

Dedicated food service supervisor with proven success in enhancing guest experiences through exceptional customer service and problem-solving skills. Achieved top TripAdvisor rankings by implementing effective team motivation strategies. Hardworking team leader offering many years of food service experience. Dedicated to food safety and top-notch customer service. Proficient food service management professional successful at overseeing employee training, optimizing team performance, and increasing customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food Service Supervisor

The Leela palace Udaipur
Udaipur
11.2023 - Current
  • Supervised daily operations in busy food service environment.
  • Coordinated inventory management and supply ordering processes.
  • Managed store operations to ensure efficient service and compliance with health regulations.
  • Elevated the restaurant to #1 on TripAdvisor, driving increased patronage and positive reviews.
  • Motivated team members to enhance productivity and ensure high-quality service.
  • Resolved guest complaints by implementing effective problem-solving strategies.

Food and Beverage Associate

Trident Hotels
Hyderabad
04.2022 - 10.2023
  • Delivered food and beverages to customers promptly, ensuring satisfaction.
  • Maintained cleanliness of dining area and service stations to uphold hygiene standards.
  • Created positive learning environment that fostered teamwork and sportsmanship among players.
  • Resolved customer issues with knowledgeable, friendly service to enhance guest experience.
  • Utilized software tools to optimize performance and streamline operational processes.
  • Recognized by management for delivering exceptional customer service consistently.
  • Achieved #1 ranking on TripAdvisor for Trident through outstanding service and guest satisfaction.
  • Managed bar inventory for banquet events, ensuring accurate stock levels and seamless operations.

Industrial Trainee

ITC Maratha
Mumbai
12.2020 - 03.2021
  • Assisted in maintaining cleanliness and organization of food preparation areas.
  • Engaged in training sessions to learn best practices in food safety procedures.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Science - Tourism And Hotel Management

Sihm Telangana
Telangana
03-2022

High School Diploma -

Gyanasthali Vidyala
Rewa Mp
04-2017

Skills

  • Inventory management and cost control
  • Food safety compliance
  • Staff training and leadership
  • Customer feedback analysis and service
  • Menu planning and operational efficiency
  • Problem solving and time management
  • Quality assurance and fine-dining expertise
  • Beverage preparation and banquet operations

Accomplishments

  • TripAdvisor's number one yearly highest name and recognition
  • Diageo World Bartender Day challenge winner
  • Oberoi Quarter's best team award
  • Employee of the month at Leela Palace

Certification

  • TripAdvisor's number one yearly highest name and recognition
  • Diageo World Bartender Day challenge winner
  • Oberoi Quarter's best team award

Languages

Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Bagheli
Proficient (C2)
C2
Marathi
Beginner (A1)
A1
Telugu
Beginner (A1)
A1

Timeline

Food Service Supervisor

The Leela palace Udaipur
11.2023 - Current

Food and Beverage Associate

Trident Hotels
04.2022 - 10.2023

Industrial Trainee

ITC Maratha
12.2020 - 03.2021

Bachelor of Science - Tourism And Hotel Management

Sihm Telangana

High School Diploma -

Gyanasthali Vidyala

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Gaurav Upadhyay