GAURAV VATS
Gurgaon
Summary
Sales leader with 20 years of experience in revenue generation and management of multi-country operations across South Asia, the Middle East, and Africa. Expertise in P&L ownership and execution of high-value industrial CAPEX and turnkey projects. Demonstrated success in aligning global stakeholders, optimizing project delivery metrics, and navigating complex regulatory landscapes.
Overview
20
20
years of professional experience
Work History
Sales Director - South Asia
Clextral France
01.2025 - Current
- Led South Asia regional P&L and strategic expansion by developing the 'Booster India' 2026–27 roadmap, driving customized technical solutions for snack, cereal, and pet food sectors, and enhancing sales strategy and cross-functional customer engagement through targeted training programs.
Regional Manager - South Asia
Clextral
Gurgaon
11.2022 - 01.2025
- Drove sustained regional business growth by identifying new market opportunities, building long-term partnerships with key food industry stakeholders, managing operational budgets, and coordinating cross-functional projects to improve delivery efficiency.
Project Manager
Sidel India Pvt Ltd
04.2021 - 10.2022
- Managed multi-country operations while ensuring full compliance with Safety, Quality, Cost, and Delivery (SQCD) standards, supporting operational excellence and organizational objectives.
Customer Service Manager
Sidel India Pvt Ltd
11.2016 - 03.2021
- Led customer service and cross-functional project teams to improve client satisfaction, strengthen customer loyalty, implement structured feedback mechanisms, and deliver end-to-end technology upgrade projects that enhanced operational efficiency.
Technical Support
Sidel India Pvt Ltd
07.2014 - 10.2016
- Supervised global installation and commissioning; enhanced service efficiency to improve customer satisfaction.
Field Service Engineer / Team Leader
Sidel India Pvt Ltd
02.2008 - 06.2014
- Global installation, auditing, training, and troubleshooting of high-speed Filling & packing machinery, minimising downtime and improving reliability.
Project Engineer
ERCOM Engineering Pvt Ltd
07.2006 - 02.2008
- Oversaw project timelines and deliverables for engineering tasks in the cement industry, maintained compliance with schedule and quality standards.
Education
B.Tech - Mechanical
Kurukshetra University
04-2006
Skills
Service Leadership & Customer Excellence
- Led after-sales service and customer support
- Managed escalations and service planning
- Improved customer satisfaction and retention
- Reduced downtime through proactive support
- Coordinated with technical and field teams
Sales & After-Sales Business Growth
- Supported spare parts and service sales
- Drove service contracts and upgrade opportunities
- Converted customer needs into business leads
- Supported key account growth
- Promoted value-added service solutions
Project Execution & Operational Performance
- Managed installation and commissioning activities
- Led audits, upgrades, and service interventions
- Coordinated service, sales, and engineering teams
- Ensured timely project and service delivery
- Maintained SQCD compliance
Customer Relationship & Continuous Improvement
- Built strong customer relationships
- Ensured regular follow-ups and technical support
- Implemented customer feedback systems
- Improved service quality and reliability
- Strengthened long-term customer loyalty
Accomplishments
- Strategic Government Projects: Executing a high-value currency sector project for the Government of India.
- Excellence Awards: Group Excellence (2021) for CS Management; Regional Excellence (2017) for SA Growth.
- Top Performer: Named 'Best Field Service Engineer' globally for 2010-11.
Timeline
Sales Director - South Asia
Clextral France
01.2025 - Current
Regional Manager - South Asia
Clextral
11.2022 - 01.2025
Project Manager
Sidel India Pvt Ltd
04.2021 - 10.2022
Customer Service Manager
Sidel India Pvt Ltd
11.2016 - 03.2021
Technical Support
Sidel India Pvt Ltd
07.2014 - 10.2016
Field Service Engineer / Team Leader
Sidel India Pvt Ltd
02.2008 - 06.2014
Project Engineer
ERCOM Engineering Pvt Ltd
07.2006 - 02.2008
B.Tech - Mechanical
Kurukshetra University