Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

GAURAV VITRAG

Data Engineer
CHENNAI

Summary

Results-driven Data Engineer with extensive experience, including 1 year of experience and a 6-month internship in database management at COMCAST, excelling in SQL, PL/SQL, and data integrity. Proven track record of enhancing business efficiency and customer satisfaction through effective incident management and relationship building. Recognized for optimizing data processes and providing technical mentorship, contributing to team success and operational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Data Engineer

COMCAST
CHENNAI
07.2024 - Current
  • Collaborated with cross-functional teams to understand data requirements and workflows.
  • Maintained strong working relationships with customer advisors, assisting them in resolving customer-related issues efficiently.
  • Demonstrated a solid understanding of the telecommunications domain, including billing, CRM, data flows, and customer experience processes.
  • Managed urgent escalations and resolved critical production issues, leading to a 25–27% improvement in business efficiency and customer satisfaction.
  • Developed automated reports and dashboards to track database health and operational improvements using SQL, Excel, and PowerPoint.
  • Optimized SQL and PL/SQL scripts by: Streamlining legacy code to eliminate redundancies and improve maintainability, executing bulk data fixes to address large-scale data inconsistencies, and developing efficient stored procedures to enhance data integrity, reduce execution time, and improve overall processing performance.
  • Tackled complex problems on a daily basis, providing timely updates in Teams channels to ensure visibility and coordination.
  • Proactively took ownership during periods of high backlog, volunteering to reduce pending tasks, and ensuring timely resolution.
  • Provided efficient and dependable support to team members at all times, contributing to smooth operations and improved productivity.
  • Maintained documentation for data models and processes to aid team communication.
  • Utilized SQL to query databases and retrieve necessary information for projects.
  • Optimized existing queries to improve query performance by creating indexes on tables.
  • Analyzed user requirements, designed and developed ETL processes to load enterprise data into the Data Warehouse.
  • Provided technical mentorship to junior data engineers, guiding them on best practices and project execution.

Internship

COMCAST
CHENNAI
01.2024 - 06.2024
  • I joined as an intern and gained hands-on experience in database execution, becoming more effective and proficient.
  • Learned the fundamentals of telecommunications, including billing systems, customer service workflows, and data management.
  • Assisted in creating training materials to support onboarding for new interns and team members.
  • Maintained detailed documentation of daily tasks and activities to track progress, and ensure accountability.
  • Coordinated intern schedules in collaboration with team leads to align with project and departmental needs.
  • Participated in feedback sessions and progress reviews to continuously improve performance and skill development.
  • Developed essential professional and technical skills by working closely with the training and support functions.

Education

B.Tech - Computer Science

Vel Tech University
CHENNAI
06-2024

Skills

  • Database management: SQL, PL/SQL, Oracle SQL, RDBMS, ETL
  • Platforms: ServiceNow, Kibana
  • Data analysis: query optimization, pattern analysis, data integrity
  • Incident management: ServiceNow (Spark), Jira, SSP, Kibana
  • Project management: team leadership
  • Client interaction: relationship building, advisory support
  • Telecom-savvy
  • Oracle database administration
  • Network engineering

Certification

The fundamentals and principles of computer networks, covering communication, protocols, and data transmission

Accomplishments

  • Recognized for significant contributions to team success

Timeline

Data Engineer

COMCAST
07.2024 - Current

Internship

COMCAST
01.2024 - 06.2024

B.Tech - Computer Science

Vel Tech University

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GAURAV VITRAGData Engineer