Gaurav Wadhwani

• Overseeing entire product deployments from vision and creation to rollout and delivery. Working with stakeholders and prioritized the product backlog.
• Collaborated with development team on integration of AWS cloud services for developing a cloud native Smart City Application for a state in Malaysia collaborating with their government.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Worked with [Government executives] to understand needs and provide excellent service.
• Scheduled preventive and predictive maintenance actions based on failure analysis.
• Smart City application enabled with cloud-native framework to leverage the smart development plan of Selangor which aims at addressing top-priority challenges, enhancing efficiency, stimulating investments, and creating next-generation jobs for sustainable growth.
• This involves administrative monitoring tool to citizen services platforms from multiple corporations to come under one roof making a single stop shop solution.
• The administrative solution involves intelligent transport tracking systems and city development tracking facilities to come under same map view.
• The citizen services platform involves tax payments, penalty payments, business license application and various payment gateway integration allowing the citizens to save time and make payments for all the services in one go using the shopping cart facility.
• The solution created has resulted in enhanced user experience, a scalable module that can be leveraged to other states with ease of integration and cost-effective for end customer. Digital transforming journey of Selangor for vision of the Selangor State Government to be a caring technology-enabled, economically vibrant, culturally rich and dynamic Smart State by 2025-end.
• Analyzed projects to determine resource requirements and procured necessary equipment and software.

• Worked as Business Analyst in CRM domain to manage Master data and upgrading system interface for managing the master data of the organization.
• Worked in Scaled Agile Framework (S.A.F.E.) methodology framework. Hands-on experience on tools like Jira, Confluence, Agile board. Also understanding of Kanban board and various scrum ceremonies.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Worked with Informatica MDM to migrate existing Master data tool to Informatica MDM tool.
• Gained basic understanding of Cobol and mainframe tools to implemented business solutions.
• Worked on implementing real time data transfer application with big data platform. Documented business processes and analyzed procedures to align with changing business needs.
• Evaluated Salesforce and advisors trends to understand competitive environments and assess current strategies helping in improvising the sales user experience.
• Conducted various levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
• Ability to translate stakeholder requirements into different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.

• Conducted business analysis using requirements such as scope, processes, alternatives, and risks.
• Communicate client’s business requirements by constructing easy-to-understand data and process models.
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
• Led planning meetings, conducted interviews, held group discussions between different stakeholders to define requirements and implement business processes as per pacifications.
• Ability to analyze requirements and document business processes to develop customized solution to reduce costs, increase revenue and maximize profit.
• Effective in managing and improving efficiency in business processes by identifying deficiencies and increasing productivity.
• In-depth knowledge of Software Development Life Cycle (SDLC) methodologies like Waterfall and Scaled Agile.
• Experience on Jira, Confluence, Agile board and conducted Agile ceremonies for team.
• Broad based management skills with strong planning, communication, organizational, decision making and problem-solving ability,.
• Worked as Business Analyst in, Global Credit Tracking Project for American Express.
• The program was designed to lend short term loans to small\big Business Merchants to boost the cash flow.
• This is available to all type of cards accepting businesses i.e. American Express/Master/Visa cards.
• Application designed for merchants to upload legal documents supporting the KYC and proofs for loan applications maintaining personal information security and delivering the documents to image view utility for storage.
• This program is designed to track credit capability of corporate applicants applying for credit cards and underwriting risk analysis for approving eligibility criteria.
• This application is live in 26 countries with multiple language support.

Client - American Express, Merchant Finance

• Worked as Application Support analyst for coordination of tickets created for application performance issues for Merchant finance projects by American Express.
• Worked on Server management programs for ensuring the applications are running 24x7 for maintaining SLA.
• Strong communication and issue solving skills in analyzing/eliciting business needs and transforming them into technical designs, applying functional and business knowledge to achieve sound results.
• Worked on GAP Analysis and investigation of business issues to propose relevant solutions which are fundamental for organization stability.
• Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.

Client: Deloitte.

• Worked as Business Analyst in Confirms Funding project.
• Worked on requirement gathering, Service delivery of Issue Tracking Ticket creation Application for Client’s internal organizational level issue management.
• Conducted training programs for end users and enhancing the application for delivering user friendly product.

• Affinity is a design company which provides various products as online ads, stationary, digitizing and making vector arts to Staples & various different stationary stores in U.S.
• Mapping client’s requirements and ensuring rendering of effective solutions to the clients’ in-line with the specified guidelines on operations/design floor.
• Handling back end and real time escalations for resolving critical issues; Customer complaints ensuring loyalty of the Customers to the client.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Awarded as Best performer for the quarter 2011-12.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.

• Provided Tier/2 support for customers and onsite engineers in troubleshooting live exchange communication channels by enabling the services over dos based tools.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Helped streamline repair processes and update procedures for support action consistency.