Outdoor Activities
Gaurav Yadav
Senior System Engineer
Jaipur,Rajasthan
Summary
Versatile Systems Engineer with over 3 years of cross-functional leadership in implementation, validation and deployment of large complex systems. Exceptional knowledge of ITIL and Server Management. Well-versed in large-scale deployments, migrations and data storage solutions and most of the technologies and tools used in Service Desk industry. Willing to achieve set targets by utilizing my Knowledge and Skills efficiently and effectively for growth of the Organization that believes in me while giving me an opportunity of self-development.
Overview
4
4
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Senior Systems Engineer
Infosys Pvt Ltd
Bangalore , Karnataka
06.2017 - Current
- Enterprising individual with a diversified experience specializing in technical faults, repair and billing related issues for end user.
- Working for ITIL as a linux support engineer
- Handling server for US states for the payment gateway
- Generating reports and files which are missing in servers manually using scripts
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Automated tasks to reduce labor costs and increase productivity.
- Planned and implemented networking and server changes to meet client budgets and needs.
- Handling bridge calls for maintenance and major issues in server
- Through knowledge on file related to payments required by US states for the project
- Refer unresolved customer grievances to designated departments for further investigation.
- Performed root cause analysis to provide resolutions for production issues.
- Reviewed and analyzed security logs to determine and alleviate network threats.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Defuse volatile customer situations calmly and courteously,
- Coached telecommuting employees on best methods to handle network problems at locations.
Education
B.Tech - CSE
Vivekananda Institute of Technology, Jaipur (RTU
01.2012 - 01.2016
CBSE - undefined
Subodh Public School
10+2 - undefined
HSSE
Skills
Process documentation
Accomplishments
- Received 3 spot awards for being the consistent performer in process Received “AWARD OF EXCELLENCE” from the quality team for providing excellent service in 2018 Got “I-STAR AWARD” in 2019 for being the Stand out employee for the company.
- Awarded Appreciation for participation in “NATIONAL CONFERENCE” on “MICROELECTRONICS” on 26th Feb 2014 Participated in “4th NATIONAL LEVEL PROJECT EXHIBITION” ON “PASSWORD BASED SECURITY SYSTEM” organized by Vivekananda Institute of Technology, Jaipur on 15th September 2015.
- PROJECT 1 [Summer training May’15-July'15] Title : “Employee Management System”Description : Developed a web application of Employee Management System [using PHP onFrontend and MYSQL on Backend]Manages the data for each employee for the company, used PHP for the buttons for the applicationand storing the data (Including their attendance ) by using Queries of SQLCURRENT.
Interests
Good in all Outdoor Sports
Timeline
Senior Systems Engineer
Infosys Pvt Ltd
06.2017 - Current
B.Tech - CSE
Vivekananda Institute of Technology, Jaipur (RTU
01.2012 - 01.2016
10+2 - undefined
HSSE
CBSE - undefined
Subodh Public School
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