Gaurav Yadav
New Delhi
Summary
Aspiring hospitality professional dedicated to delivering exceptional guest experiences. Eager to contribute strong interpersonal skills and a passion for service to a dynamic team, fostering a positive atmosphere and contributing to the success of the establishment.
Overview
1
1
Certification
Work History
JUNIOR WAITER
PRINCESS CRUISE
- Current
- To assist their assigned section in bringing food from the respective galleys to waiter station
- To check in for service according to schedule, ensuring that the service for their station meets the expectations of the Guest and meets the standards set by the Company
- To maintain a professional, clean, neat and tidy appearance of the restaurant at all times and cleaning and maintenance of equipment as assigned and to follow company appearance standards
- To follow work schedules, section plans and rotations and to do any additional duties as required and scheduled by Headwaiters, Maitre D or Restaurant Manager
- To ensure that all equipment is properly and securely stored away when not on duty
- To adhere to all Company Policies and Procedures, Manuals and Directives.
CONCIERGE EXECUTIVE
EAZYDINER PRIVATE LIMITED
- The primary function of Concierge Executive is to handle all aspects of restaurant reservations for customers
- To assist customers with restaurant enquiries and suggest them the best option as per their requirement
- To process reservations after checking with both concerned restaurant and send a confirmation to restaurants and customers
- To maximize revenue by converting enquiries, recognizing business prospects and opportunities to upsell restaurants with a pleasant phone voice professional but friendly attitude.
GUEST SERVICE ASSOCIATE
THE WESTIN SOHNA RESORT & SPA
- Greet customers as they arrive at the food service facility and provide them with assistance in finding seats
- Ensure that customers are provided with menus and assist them in choosing items according to their tastes
- Oversee the ordering process, ensuring that the right order is delivered to the kitchen area
- Prompt kitchen staff to expedite orders, ensuring that they are served in a timely fashion
- Monitor food and beverage items inventory to ensure optimum levels and communicate low stock situations to the kitchen manager
- Oversee the cleanliness and maintenance of kitchen and dining areas, ensuring that standards are lived up to.
ON JOB TRAINEE (FOOD & BEVERAGE DEPARTMENT)
TAJ SKYLINE AHMEDABAD
- Handling banquet operations which included setting up buffet & seating arrangement for the event
- Taking care of guest needs and demands
- Conduct briefing with the staff to assign duties and responsibilities which helps in better coordination and operation
- Inspect supplies, equipment, and work areas to ensure quality standards and service
- Take care of other departmental work such as inventory and store handling of the banquet
- Listen to and resolve guest complains
- Settlements of bill by the guest and in the system in the end of the event
- Take feedback from the guests in the end.
INTERN
JW MARRIOTT NEW DELHI AEROCITY
- 21 Week Industrial Training during graduation at JW Marriott, New Delhi
- Training in all major operation departments: Food & beverage service, Food Production, Housekeeping, Front Office.
Education
Bachelor of Arts - Tourism Studies
IGNOU
NEW DELHI, INDIAHigher Diploma - Hospitality & Management
RIG Institute of Hospitality & Management
NEW DELHI, INDIAHigh School Diploma -
Delhi Public School , Dwarka
NEW DELHI, INDIASkills
- Great Team Player
- Good Communication and Interpersonal Skills
- Great Environment Adaptability
- Great Flexibility
Certification
- Standards of Training, Certification and Watchkeeping for Seafarers (STCW)
- Security Training for Seafarers with Designated Security Duties (STSDSD)
- Continuous Discharge Certificate
- Marine Crew Visa (MCV)
- Medical Valid till 09/29/24
- C1D Visa
Disclaimer
I, hereby, declare that the above information furnished by me is correct as per my knowledge and belief.
Timeline
JUNIOR WAITER
PRINCESS CRUISE
- Current
CONCIERGE EXECUTIVE
EAZYDINER PRIVATE LIMITED
GUEST SERVICE ASSOCIATE
THE WESTIN SOHNA RESORT & SPA
ON JOB TRAINEE (FOOD & BEVERAGE DEPARTMENT)
TAJ SKYLINE AHMEDABAD
INTERN
JW MARRIOTT NEW DELHI AEROCITY
Bachelor of Arts - Tourism Studies
IGNOU
Higher Diploma - Hospitality & Management
RIG Institute of Hospitality & Management
High School Diploma -
Delhi Public School , Dwarka
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