Gaurav Yadav
Kolkata
Summary
I am able to handle multiple tasks on a daily basis and use creative approach to solve problems.I have also time management skills and have ability to complete my work on time and flexible with time , can work in any shift and on any days.
Overview
4
4
years of professional experience
Work History
Senior Associate
Paytm
Noida
10.2020 - Current
- Provided technical and analytical support for payment gateway services, addressing merchants inquiries and troubleshooting issues related to transactions and API integrations.
- Lead a team of 5 support agents in resolving payment-related issues.
- Developed SQL queries to extract and manipulate large datasets for drawing actionable insights from data.
- Worked on different tools such as Starburst,ODPS,HIVE,Postman,Putty to extract the data and transactional logs.
- Successfully managed to deliver the data analysis for top 50 merchants of Paytm.
- Provides the best solutions to the merchants in order to help in increase their overall business in terms of success rate.
- Collaborated with product managers for increasing the overall success rate across the platform.
Education
B.Tech - Electrical Engineering
Future Institute Of Engineering And Management Sonarpur, Kolkata
07.2019
Skills
- SQL server
- API
- Java
- MS Excel
- Power BI
- Google sheet
- Manual Testing
Personal Information
Title: Associate
Languages
- English, Professional Working Proficiency
- Hindi, Native or Bilingual Proficiency
- Bengali, Full Professional Proficiency
Projects
Smart street lightning system, 07/2018, 04/2019, The project is basically based on consumption of energy. It has basically developed with the help of PWM(Pulse Width Modulation) and Image Processing. If any object approaches from any of the direction the Street lights will glow with different duty cycles. If no objects comes from any of the direction then in this condition all the street lights will remained at OFF condition.
Timeline
Senior Associate
Paytm
10.2020 - Current
B.Tech - Electrical Engineering
Future Institute Of Engineering And Management Sonarpur, Kolkata
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