Gaurav Yadav
New Delhi
Summary
Skilled Help Desk Associate with strong background in providing technical support and customer service. Familiar with troubleshooting various tech issues, managing ticketing systems, and maintaining hardware and software inventory. Previous roles have highlighted ability to enhance customer satisfaction through swift resolution of technical problems.
Overview
7
7
years of professional experience
Work History
Helpdesk Associate
NTT Data Services ,Noida
Noida
08.2022 - Current
- Developed and executed innovative troubleshooting procedures, enhancing operational efficiency.
- Escalated complex issues to senior technical team, securing comprehensive follow-up until resolution.
- Provided troubleshooting support through various communication channels.
- Implemented new strategies for troubleshooting, boosting customer satisfaction.
Customer Support Specialist
TENDA INDIA PVT LTD
Noida
06.2018 - 08.2022
- Solved complex issues for clients and users in different time zones.
- Served as an expert resource for handling a wide range of escalated issues.
- Completed detailed analysis for addressing client concerns.
- Participated in team meetings to discuss strategies for improving customer experience.
Customer Care Executive
CONCENTRIX DAKSH PVT LTD
Noida
05.2018 - 01.2019
- Managed around 80 calls daily for JIO TELI, addressing and resolving user queries.
- Amended processes based on customer feedback, resulting in higher satisfaction rates.
- Maintained a positive outlook while assisting many customers daily, prioritizing their contentment.
Education
Associate of Arts - Bachelor of Arts
Delhi University
Delhi08-2017
High School Diploma -
Glory Public School
Delhi08-2012
Skills
- Report creation
- Service ticket tracking
- Customer education
- Technical support
- Verbal and written communication
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Helpdesk Associate
NTT Data Services ,Noida
08.2022 - Current
Customer Support Specialist
TENDA INDIA PVT LTD
06.2018 - 08.2022
Customer Care Executive
CONCENTRIX DAKSH PVT LTD
05.2018 - 01.2019
Associate of Arts - Bachelor of Arts
Delhi University
High School Diploma -
Glory Public School
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