Gaurav Arora

• Led installation, integration, and operational management of cloud-based telecom messaging solutions, with a focus on AWS, Azure, and VMware private cloud environments.
• Executed configuration, testing, UAT, and troubleshooting for A2P & P2A Gateways, SMSCs, STPs, utilizing structured troubleshooting skills across ESXi, Linux, TCP/IP, SCTP, RabbitMQ, Redis, PostgreSQL/MySQL, Zabbix integration & alarming configuration.
• Managed vendor operations, service asset configuration, and tracking, while ensuring service restoration and SLA/KPI compliance to maintain high service standards.
• Delivered advanced technical support and operational design for messaging.

• DCE Probe Deployment, Integration, Upgradation, Traffic integration, traffic issues troubleshooting etc.
• Low-Level design documents for DCE Servers & Ribbon Analytics servers.
• Traffic validation of VOLTE & VOWIFI traffic for SGW’s & MME’s & troubleshooting issues with customers.
• Ribbon analytics Cluster creation, enrichment, KPI reports etc.
• Integration & testing of Ribbon MGW(G9) with MGCG(C3).
• First Call Testing, ATP test cases & CDR checks.
• Monitoring of Ribbon SBC SWe and preparation of health reports.
• Checking functionality of all cards in MGW & perform test such as Loop Break.
• Upgradation of packages in MGCF, Binary Patch Management & change in buffer value etc.
• ATP to test the redundancy of all cards in a media gateway.

• Preparing Project Test Plan.
• Preparing Functional, Validation & GUI Test Cases.
• Executing Test Cases and Reporting Defects.
• Tracking defects as per Defect Life Cycle.
• Skilled in verifying and validating the exceptions/errors, different logs and output files using Linux.
• Defect Analysis during Validation testing and to ensure the delivery of bug free product.

Project Title: OfficeConnect(CVPN)

• Description: R-Sigma OfficeConnect is a complete solution provided for convergence of Wireline and Wireless voice subscribers to a single VPN in an Enterprise environment. It enables the service provider to define feature rich services to cater to the enterprise users need. It also enables the service user (Enterprise) to control access for the entire group thereby reducing the overall cost of communication.

Project Title: Reliance Spottr

• Description: Reliance Spottr Service is a Location Based Service, aimed to locate and connect with friends, family or a group of people after taking consent.
• Project Title: Voucher Activation Manager (VAM)
• Description: VAM module acts as a utility for interacting with SAP System in order to Pull the Voucher details for Activation & Deactivation, Validation and finally changing their State from Idle to Active (for activation) & active to Disqualified (for deactivation) and interacts with Comverse.

Project Title: InstaAlert (WelcomeBack)

• Description: Welcome back is an Innovative and Intelligent Promotional Campaign product as it provides a blend of Bulk Messaging, Analytics, and Campaign Management System. Via SMS, it notifies various promotional campaigns to the dormant customers of RCOM (4G/3G/2G) and RTL network. It overcomes the limitation of SMS validity from limited hours to configurable time in weeks or months for Promotional Messages.

Project Title: Residential management Group (HCL)

• Description: RMG Public Sector is dedicated to the delivery of high quality, cost-effective Public-Sector services to Local Authorities and Registered Providers across the UK and Ireland. RMG offers a broad range of housing services from Estate Management, Facilities, Housing Options and Private Sector Leasing to Interim Management and Consultancy.
• Responsibilities:
• Handling escalations from client.
• Reviewing reports for Business Support director on Daily basis.
• Preparation, modification and Review of Test Cases.
• Logging the Defects.
• Management reporting & EOD mails.

• Project Title: Done By None
• Description: Done By None is an Indian electronic commerce company offering different products for sale on their website. Done By None is an exclusive brand that’s only available online, dedicated to the truly original fashion explorer. This firm is headquartered in Delhi (Gurgaon) with an aim to provide the best range of products and services at affordable prices and a zealous retail therapy for all the users. Users can book different products and payment can be done using debit cards, credit cards, and gift certificates.

• Worked as an Assistant Professor and Program Administrator at Baba Mastnath University, Rohtak, I also serve as the Project and Placement Coordinator for B.Tech students, providing guidance and support in resolving academic, project-related, placement, and extracurricular issues.