Apoorv Potdar
Pune
Summary
Accomplished banking professional with 7 years of experience in lending products and customer lifecycle management. Expertise in credit risk, loan structuring, and regulatory compliance. Focused on enhancing operational efficiency and streamlining processes while collaborating effectively with stakeholders to drive product lifecycle management and governance in financial services.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
Area Sales Manager
Phonepe
Pune
06.2025 - Current
- Managed regional sales operations for digital financial products, driving adoption and customer engagement.
- Analyzed performance data to identify trends and optimize product usage and sales strategies.
- Collaborated with cross-functional teams to resolve operational issues and improve customer experience.
- Streamlined processes to enhance efficiency and support business growth.
Product Management Intern
Creative Devices Pvt. Ltd.
Bhopal
12.2024 - 05.2025
- Supported end-to-end product lifecycle activities including planning, execution, and optimization using Agile (Scrum) methodology.
- Collaborated with cross-functional teams to deliver client-centric solutions and improve product outcomes.
- Coordinated with stakeholders across commercial projects to ensure timely and effective solution delivery.
- Assisted in managing client requirements and translating them into actionable product and operational plans.
- Worked with key clients including National Coal Limited, AIIMS, and SBI on AV integration solutions.
Territory Manager
IDFC FIRST Bank
Bangalore
10.2022 - 11.2024
- Managed ₹5+ crore monthly personal loan portfolio, ensuring alignment with credit policies and risk frameworks.
- Collaborated with credit and operations teams for efficient and compliant loan processing.
- Improved approval processes, reducing turnaround time (TAT) and enhancing customer experience.
- Monitored portfolio health and minimized delinquency risk through data insights.
- Developed MIS reports to support decision-making and performance optimization.
Senior Recovery Associate
BYJU’S
Bangalore
11.2019 - 07.2022
- Managed CRM systems to track customer lifecycle and improve operational visibility.
- Analyzed customer data to identify gaps and support process improvements.
- Collaborated with cross-functional teams to enhance customer engagement.
Business Development Associate
Classboat Pvt Ltd
Bangalore
05.2019 - 11.2019
- Conducted B2B engagements, facilitating structured product adoption.
- Gathered customer insights to enhance product positioning and drive improvements.
Healthcare Associate
Cognizant
Pune
12.2017 - 04.2019
- Managed end-to-end service delivery operations, ensuring accuracy and efficiency in processes.
- Performed data analysis and reporting, identifying actionable insights to enhance workflow performance.
- Implemented process improvements to enhance operational efficiency.
- Collaborated with cross-functional teams to facilitate seamless service delivery.
Education
BBA - Marketing
MIT School Of Management
Pune05-2017
Skills
- Product Lifecycle Understanding (Retail Banking / Lending)
- Credit Assessment & Risk Mitigation
- Regulatory & Compliance Awareness
- Product Governance & Risk Awareness
- Data Analysis & MIS Reporting
- Process Optimization & Operational Efficiency
- Cross-functional Stakeholder Management
- Agile & Change Management Basics
- CRM Tools (Salesforce, LeadSquared)
- Team leadership
- Problem solving
- Team building
Certification
Agile Project Management (Crash Course)
Affiliations
Volunteer Social Working Cordinator - Bhoomi NGO
January 2023
January 2023
Timeline
Area Sales Manager
Phonepe
06.2025 - Current
Product Management Intern
Creative Devices Pvt. Ltd.
12.2024 - 05.2025
Territory Manager
IDFC FIRST Bank
10.2022 - 11.2024
Senior Recovery Associate
BYJU’S
11.2019 - 07.2022
Business Development Associate
Classboat Pvt Ltd
05.2019 - 11.2019
Healthcare Associate
Cognizant
12.2017 - 04.2019
BBA - Marketing
MIT School Of Management