Gaurav Deshpande
Aspiring Project Manager
Pune
Summary
Aspiring project manager with a comprehensive skill set in planning, budgeting, overseeing, and documenting multifaceted projects. Collaborative approach with upper management to ensure project alignment with organizational goals and timely execution. Adept at fostering seamless teamwork for on-schedule project completion. Proven track record of resolving operational and technical challenges within development teams and diverse stakeholders.
Overview
14
14
years of professional experience
4
4
Certificates
Work History
Technical Specialist
Zensar Technologies
Pune
09.2022 - 08.2023
- Provided expert advice and guidance to clients, resulting in a 15% increase in system uptime and a 20% reduction in system downtime, with a 95% client satisfaction rate
- Improved communication and collaboration among project stakeholders, resultingin a 30% reduction in communication gaps and a 25% increase in collaboration across teams
- Generated valuable insights into project progress and performance, resulting in a 10% increase in project efficiency and a 5% reduction in project costs
- Improved project management process for future projects, resulting in a 15% increase in project success rates and a 10% reduction in project risks
- Developed efficient project plans, timelines, and budgets, resulting in a 20% reduction in project timelines and a 10% reduction in project costs
- Completed projects within scheduled timeframe and budget, resulting in a 98% on-time and on-budget project completion rate.
Senior Specialist
HCL Technologies
Nagpur
05.2021 - 09.2022
- Successfully managed 24 projects on time and within budget, resulting in a 95% project success rate and a 90% client satisfaction rate
- Improved team efficiency and effectiveness, resulting in a 20% increase in team efficiency and a 15% reduction in team turnover
- Documented all meetings and provided clear and actionable recommendations for improvement, resulting in a 25% increase in project transparency and a 10% reduction in communication gaps
- Leveraged program and project management knowledge to improve business client solutions delivery, resulting in a 30% increase in business client satisfaction and a 20% reduction in business client complaints
- Created and mentored teams for initiative implementation, resulting in a 15% increase in team retention anda 10% reduction in project risks
- Established, managed, and motivated multi-disciplinary project teams, resulting in a 15% increase in team productivity and a 20% reduction in team conflicts.
Technical Specialist
Mindtree
Pune
06.2019 - 05.2021
- Resolved over 300 weekly requests for technical assistance on various client-specific applications, achieving a 95% customer satisfaction rating, and reducing the average resolution time by 30%
- Minimized the impact of Severity 2 incidents by quickly identifying root cause, collaborating with cross-functional teams for resolution, and conducting post-incident reviews that resulted in a 40% reduction in downtime
- Improved team performance by implementing a training program that resulted in a 50% improvement in first-call resolution rate and a 20% reduction in escalations
- Increased client satisfaction ratings by designing and delivering customized training programs and workshops to team members, resulting in a 25% increase in positive customer feedback
- Analyzed team processes and identified areas for improvement, resulting in a 15% improvement in process efficiency and a reduction in error rates
- Created 50+ knowledge articles that were used by the team to resolve common technical issues faced by newjoiners.
Client Support Consultant
Rapid Circle
Pune
06.2018 - 11.2018
Consultant
Velocity Technology Solutions
Pune
12.2016 - 11.2017
Client Support Engineer
Swift PLM Services
Pune
01.2016 - 11.2016
Senior Technology Support Executive
Infosys
Pune
02.2015 - 12.2015
Senior Analyst
HCL Technologies
Bengaluru
06.2014 - 01.2015
Jr. System Engineer
Locuz Enterprise Solutions
Mumbai
02.2013 - 05.2014
Manager - Business Operations
Imperio E-Commerce
Bhopal
07.2009 - 12.2011
Education
Post-Graduation - Business Management
IMT Ghaziabad
B.E - Computer Science
Thakral College of Technology
Skills
Project Management
Project Planning
Software Development Lifecycle
Business Analyis
Scrum
Agile Project Management
Agile Methodologies
Vendor Management
Stakeholder Management
People Management
Resource Management
IT Service Management
Business Requirement Documents
Requirement Analysis
Risk Management
Cross-Functional Team Collaboration
Project Documentation
Certification
Professional Scrum Master
Timeline
Professional Scrum Master
02-2023
Technical Specialist
Zensar Technologies
09.2022 - 08.2023
Lean Six Sigma Yellow Belt
07-2022
Lean Six Sigma Green Belt
02-2022
Senior Specialist
HCL Technologies
05.2021 - 09.2022
Technical Specialist
Mindtree
06.2019 - 05.2021
Client Support Consultant
Rapid Circle
06.2018 - 11.2018
Consultant
Velocity Technology Solutions
12.2016 - 11.2017
Client Support Engineer
Swift PLM Services
01.2016 - 11.2016
Senior Technology Support Executive
Infosys
02.2015 - 12.2015
Senior Analyst
HCL Technologies
06.2014 - 01.2015
Jr. System Engineer
Locuz Enterprise Solutions
02.2013 - 05.2014
PG Diploma in IT Systems and Security
08-2012
Manager - Business Operations
Imperio E-Commerce
07.2009 - 12.2011
Post-Graduation - Business Management
IMT Ghaziabad
B.E - Computer Science
Thakral College of Technology