GAURAV PRASAD
Customer Relationship Manager
Guwahati
Summary
Dedicated professional with over a year of experience in a dynamic work environment, consistently prioritizing tasks and driving toward organizational and personal goals. Proven ability to collaborate effectively with colleagues, fostering a supportive atmosphere rooted in honesty and integrity. Committed to achieving excellence while adapting to the needs of the team and organization. Eager to leverage skills and experience for positive contributions in future endeavors.
Overview
7
7
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Customer Relationship Manager
HDFC SALES PVT. LTD.
02.2020 - Current
- Developed and maintained strong client relationships through personalized communication, enhancing customer satisfaction and loyalty.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery and client retention.
- Assisted in the development of customer retention strategies, contributing to a measurable increase in repeat business.
- Excellent communication skills, both verbal and written.
Administrative Assistant
CORE ENTRADE PVT. LTD
08.2018 - 07.2019
- Coordinated complex scheduling and travel arrangements, ensuring seamless operations and time management for senior executives.
- Developed and maintained efficient filing systems, improving document retrieval times and enhancing overall office organization.
- Supported project management by tracking deadlines and deliverables, facilitating team collaboration and accountability in critical tasks.
- Implemented improved office procedures, resulting in streamlined workflows and enhanced productivity across administrative functions.
Education
BBA - Finance and Marketing
NORTH EASTERN REGIONAL INSTITUTE OF MANAGEMENT
Guwahati01.2017
HIGH SCHOOL - undefined
KENDRIYA VIDYALAYA
01.2013
SCHOOL - undefined
KENDRIYA VIDYALAYA
North Lakhimpur01.2011
MBA - Marketing
Tezpur University
Tezpur, India 04.2001 -
Skills
Proficient in Microsoft Office Suite
Skilled in digital tools
Effective organizational abilities
Market research
Proficient in task prioritization
Document management
Team collaboration
Negotiation
Problem-solving aptitude
Business administration
Good judgment
Adaptability
Certification
Diploma In Computer Application
References
- ADITYA, AGARWAL, aditya@coreinida.co.in, Core Entrade Pvt. Ltd.
- MANASH, DAS, manashd@hdfcsales.com, HDFC Sales Pvt. Ltd.
Interests
CHESS, COMPUTER GAMING, TRAVELLING, HIKING
EXTRA-CURRICULAR ACTIVITIES
Pradarshini-The Show An Exhibition Of Building Materials, One of its kind in North-East India" I was there as one of Project Coordinator and it was an Successful Event of 3 Days.
Chess, Gaming, Travelling
I enjoy hobbies that challenge my mind and broaden my horizons, such as the strategic thinking of chess, the problem-solving and teamwork in gaming, and the cultural immersion of travelling.
Timeline
Customer Relationship Manager
HDFC SALES PVT. LTD.
02.2020 - Current
Administrative Assistant
CORE ENTRADE PVT. LTD
08.2018 - 07.2019
MBA - Marketing
Tezpur University
04.2001 -
HIGH SCHOOL - undefined
KENDRIYA VIDYALAYA
SCHOOL - undefined
KENDRIYA VIDYALAYA
BBA - Finance and Marketing
NORTH EASTERN REGIONAL INSTITUTE OF MANAGEMENT