Gauravjit Singh

• Leading ServiceNow internal projects for ServiceNow Hyderabad, administering four major ServiceNow upgrades, ensuring their timely delivery while maintaining the highest quality standards.
• Implementing and optimizing DevOps and Automation practices within the ServiceNow programs, enhancing the efficiency of deliverables in a fast-paced environment.
• Effectively managing and controlling programs by strictly adhering to Agile methodologies, utilizing Scrum and ServiceNow tools for streamlined processes.
• Orchestrating various facets of the Warner Brothers Discovery Data Engineering and Migration project, employing Agile methodology. Successfully delivering multiple tracks ahead of schedule, garnering high client satisfaction.
• Introducing innovative strategies to enhance project efficiency and quality, resulting in improved client satisfaction.
• Collaborating cross-functionally to align project goals with business objectives, ensuring seamless execution and delivery.
• Mentoring and guiding teams to adapt to Agile methodologies, fostering a culture of continuous improvement and efficiency.
• Regularly evaluating project performance metrics to identify areas for improvement and implementing corrective measures.
• Acting as a liaison between stakeholders, fostering strong communication channels and ensuring alignment throughout the project lifecycle.

During the tenure of 4 years with AblySoft. I have exceptionally delivered my expertise as a Product Manager, Agile Project Manager(Scrum Master) and Business Analyst (Product Owner) over the period of time for Products Development and Services.

▪ Delivered solution for Yo!kart Ecommerce platform for clientele like Heineken as a Agile Project Manager and achieved highest revenue growth across the company across this account.
▪ Managed & Developed Flagship Ecommerce Solution Yo!kart B2B and B2C platforms and achieved highest global ranking of the platforms in Ecommerce segment.
▪ Played an active role in defining and implementing continuous integration and deployment strategies thereby reducing time taken for releasing new features and fixes.
▪ Actively handled and executed other products development using Yo!kart as a base, wrote highly detailed oriented software documentations, Wireframes, user stories and process Flows.
▪ Facilitated collaboration between cross-functional teams including developers, QA engineers, UX designers and other stakeholders.
▪ Ensured compliance with Agile/Scrum processes across all projects while ensuring delivery of high quality products within agreed timelines.
▪ Actively discovered and prioritized releases/backlogs as per market and client demands. Effectively communicated across different departments and stakeholders to produce roadmaps and requirements

• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Communicated project plans and progress to key stakeholders and project contributors.
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
• Developed project plans, timelines, and milestones based on Agile methodologies. Led the team in executing projects efficiently and within set deadlines.
• Acted as a Scrum Master, facilitating daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Fostered a collaborative team environment, encouraged effective communication, and empowered team members to deliver high-quality work.
• Liaised with stakeholders to understand requirements, managed expectations, and communicated project progress, ensuring alignment with business goals.
• Identified potential risks and proactively mitigated them to prevent project delays or obstacles.
• Prepared and maintained project documentation, progress reports, and other relevant records for transparency and reference.

• Identified plans and resources required to meet project goals and objectives.
• Planned, designed, and scheduled phases for large projects.
• Managed projects from procurement to closure
• Met project deadlines without sacrificing build quality or workplace safety.
• Developed and initiated projects, managed costs, and monitored performance.
• Provided detailed project status updates to stakeholders and executive management.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Negotiated and managed third-party contracts related to project deliverables.
• Monitored project performance to identify areas of improvement and make adjustments.
• Developed and implemented strategic project plans to meet business objectives.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.
• Monitored project progress, identified risks and took corrective action as needed.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Achieved project deadlines by coordinating with contractors to manage performance.

• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
• Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
• Updated customers and senior leaders on progress and roadblocks.
• Managed 5 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
• Formulated integration system process flows based on stakeholders' specifications.
• Supported and executed simultaneous delivery of various e-commerce and mobile projects.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Led sprint reviews and planning meetings to promote full team engagement.
• Evangelized agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques.
• Worked effectively with multiple Scrum teams both internally and off-shore.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Evangelized Agile as strategic asset of culture and business value.
• Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.

• Developed next generation integration platform for internal applications.
• Authored code fixes and enhancements for inclusion in future code releases and patches.
• Tested and deployed scalable and highly available software products.
• Designed and implemented scalable applications for data extraction and analysis.
• Created proofs of concept for innovative new solutions.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Built databases and table structures for web applications.
• Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
• Investigated new and emerging software applications to select and implement administrative information systems.
• Conducted data modeling, performance and integration testing.
• Corrected, modified and upgraded software to improve performance.
• Coordinated deployments of new software, feature updates and fixes.
• Estimated work hours and tracked progress using Scrum methodology.
• Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
• Designed and developed forward-thinking systems that meet user needs and improve productivity.