GAURAV Kr. ARYA
Category Manager
new delhi,delhi
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Outbound Tour Sales/Outsourced Centre Management (Vendor Management)
MAKEMYTRIP.COM
- Established 3 Call-Centers (Shimla, Noida & Gurgaon) for Outbound Holidays Being Part of Core Sales Delivery Team (Vendor Management)
- Managing In-House Sales Teams of 200 sellers (Direct/In-Direct Reportees)
- Highlighting process gaps & fixing them with stake holders
- Making appropriate recommendations and adjustments to leverage resources, skill changes, post Overtime, or escalate as required
- Managing Partner needs and escalations according to established escalation process
- Ensure that the internal/external targets are met and the team shows continuous improvement month on month
- Data collection and analysis of team performance parameters
- Coaching and feedback to mid quartile and bottom quartile agents
- New Recruitment & Certification of Out-source Recruitments
- Performance management & Growth handling.
Offbeat Luxury Desk
MAKEMYTRIP.COM
- Handled a New project in Retail LOB
- Offbeat destination Management by Collaborating with Outdoor Travel Companies who deals with Off-beat locations such as Cruises, Safari & Trail
- Luxury Desk launch, Market Search, CRM & MMT Internal Tool Trainings, Traffic Generation, Query Management & Operations.
Sr. Travel Sales Advisor (Holiday Packages)
MAKEMYTRIP.COM
- Driving sales of outbound packages to Indian Customers
- Designing itineraries, vacation packages, costing and hotel bookings
- Monitoring competitors' activities and collecting data
- Error free updation of the bookings made on Navision/CRM
- Error free handover of the Sales files to the Post sales teams.
Sr. Travel Sales Advisor (Holiday, Hotel, Flight & Car Sales)
UNIGOIN TOURS & TRAVELS
- Designing Itineraries as per the Client's requirements
- Designing Vacation packages, costing and hotel bookings
- Handling queries through E-mail, Phone and Website & Walk-in Customers
- Attend conferences, roadshows, workshops etc
- For product development and tie-ups with new suppliers.
Category Manager (Holidays Product)
MAKEMYTRIP.COM
03.2020 - Current
- Conducted competitor analysis to stay informed about market dynamics and adjust strategic plans accordingly.
- Creating Holiday Travel Products based on consumer insights and researched data
- Focused consideration based on various critical data points like experience sought, average spending capacity, food and travel preferences etc
- Managing revenue by taking pricing decisions and utilizing forecasting tools
- Cross-functional interaction to drive destination agenda with multiple functions like Contracting with International partners, Marketing, Finance and Sales etc
- Providing sales team with the necessary expertise to enable them to sell the product
- Handling Product Research & Development, Vendor requirements and smooth flow of Sales & Operations based on assigned portfolios that to $21M (24% of Holidays Business)
- Carried out data-driven decision-making, short-term & long-term product road map in-line with seasonality, consumer trends and broader business strategies.
- Improved customer satisfaction by tailoring product offerings to meet specific market demands.
- Conducted competitor analysis to stay informed about market dynamics and adjust strategic plans accordingly.
- Monitored industry trends to identify new business opportunities and emerging product categories for expansion.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Spearheaded new product introduction processes from ideation through commercialization, delivering innovative solutions that drove category growth.
Education
Bachelor of Tourism Studies (BTS) -
IGNOU
P.G Diploma in Tourism & Travel Management - undefined
Jamia Millia Islamia
Certificate in Tourism & Travel Management - undefined
Jamia Millia Islamia
Higher Secondary School - undefined
Delhi Affiliated to CBSE
Secondary School - undefined
Delhi Affiliated to CBSE
Skills
Data AnalystStakeholder ManagementMarket ResearchProduct Design & Road MapBusiness StrategySales DeliveryPeople Management
Strategic Sourcing
Vendor Relationship Management
Data Analytics
Cost Analysis
Supplier Evaluation
Marital Status
Married
Accomplishments
- Collaborated with Online Product and Tech Team for on-boarding the API integration of Europamundo, one of the biggest Tour Operators in the world
- Joined forces with stake holders to develop an Itinerary builder tool for MMT Holidays
- Set up multiple Sales Call-Centres single handedly for SH & Europe Specialist
- Hybrid Role - Catered to both the roles of Supply & Product for specific destinations such as Europe, Greece, Turkey & Third Party Vendors
- Supervised a team of 25 direct repartees with their day to day & end to end tasks followed by feedbacks & Performance reviews.
Writing & Basking In the flavors
Writing - I write Poetry & Songs.
Basking in the flavors - I am a wonderful chef
Timeline
Category Manager (Holidays Product)
MAKEMYTRIP.COM
03.2020 - Current
Outbound Tour Sales/Outsourced Centre Management (Vendor Management)
MAKEMYTRIP.COM
Offbeat Luxury Desk
MAKEMYTRIP.COM
Sr. Travel Sales Advisor (Holiday Packages)
MAKEMYTRIP.COM
Sr. Travel Sales Advisor (Holiday, Hotel, Flight & Car Sales)
UNIGOIN TOURS & TRAVELS
Bachelor of Tourism Studies (BTS) -
IGNOU
P.G Diploma in Tourism & Travel Management - undefined
Jamia Millia Islamia
Certificate in Tourism & Travel Management - undefined
Jamia Millia Islamia
Higher Secondary School - undefined
Delhi Affiliated to CBSE
Secondary School - undefined
Delhi Affiliated to CBSE