Gaurav Kumar Sharma

Passionate and driven professional with a demonstrated history of success in agile environments, collaborating effectively with cross-functional teams. Proficient in product development and experienced in leading multiple global Scrum teams. Skilled in Software Testing, Call Centre Operations, and adept at fostering robust business relationships to enhance customer satisfaction. Recognized for excellence in product development, project management, and people leadership across diverse geographical areas. Currently excelling as a Product Owner, spearheading Acquirer Reconciliations, POD Payment & Characteristics applications

• Spearheaded Process Migration of Quality Assurance workload from Department in the USA to Dept. in India
• Delivered $1.1 MM in Cost Saves in 2020 by eliminating friction points from multiple E2E Customer Digital Journey
• Initiated and drove efforts to streamline the process of requesting India Historical Statement reports through technological advancements to optimize the overall merchant experience.
• Directed the efficient operation of the Reconciliations India Scrum team while offering assistance to the US Scrum team.
• Coordinated the Graduate Student Recruitment Process to hire 18 graduates from University of Delhi
• Achieved 90% plus score in AmEx Colleague Experience Survey

Orbit MCCY Initiative:

Led planning and monitored alignment progress across five distinct acquirer platforms, focusing on Reconciliations, EMEA compliance, and RSS perspectives.

Project ACORN:

Successfully led the testing effort for the project, ensuring efficient utilization of resources and maximizing automation to save ~6.5K manual hours.

Japan PDF Initiative:

Digitized the merchant experience in the Japan market by spearheading the successful delivery in collaboration with DMX and Griffin