GAURAV KUMAR SINHA

With 6.5 years in Management Consulting and retail, excels as a Senior Business Operations Manager. My expertise spans workflow management, problem-solving, and change management, ensuring exemplary client service delivery. Proficient in driving day-to-day operations, specialising in process improvement, defining and setting up new processes, and enhancing cross-functional team coordination. Holding a track record which showcases successful business operations and project completion within budget and standard TAT. Skilled in team leadership, stakeholder management, OPEX, Budget Preparation, program management, project leadership, data-driven decision-making, and advanced Microsoft Excel proficiency. Additionally, the proficiency extends to People Operations, encompassing hiring, recruitment, payroll management, and training/induction processes.

Indian Pac Consulting Pvt Ltd. (IPAC

• Awarded ‘A’ rating in annual performance review 2022-2023
• Successfully executed the campaign operational requirements for 4 major projects across 3 states Meghalaya, Tripura and W.B worth 40-50 cr and delivered Increased voter turnout in all four elections by an average of 23% compared to previous elections (Tripura: 17%, Meghalaya: +20%, Sagardighi: +25%, West Bengal: +30%)
• Onboarded two central pan India vendors (logistics and travel) and 30+ regional vendors (transport, real estate, and hospitality) for smooth and cost-efficient business operations.
• Successfully raised and managed a large budget for campaign expenses up to 3 cr.
• Maintained the lowest attrition rate of field associates across the state, putting it below 5%
• Impressive quarterly performance of 40% reduction in overall cost for regional vendors costing on last quarterly figure in year 2022
• SLA Compliance increased up to 93% for Transport business operations of the company
• Dashboard creation on excel for precise tracking of company operational expenses.

Pallavan Engineering & Marketing Services Consultant

• Average YOY 46% revenue growth in supermarket on YTD figure in last 3 years
• Digital initiatives achieved 33% growth in total order for home delivery during COVID period.
• Achieved nearly 80% SLA Adherence for FMCG product vendors & suppliers in terms of delivery TAT, expiries & returns
• Implemented technological solutions (WMS/ERP//App) which in turn Increased sales for Healthy Apple Supermarket by 10% year-over-year by optimizing procurement and inventory management processes in year 2019 & 2020.
• Implemented a smart WMS which resulted in precise SKU tracking, fast & accurate reorder levels and inventory accounting for each fiscal year ∙40% reduction of cycle times and a 30% reduction in lead time.
• Conceptualized, set up & streamlined business operations for an entirely new E-Commerce platform for the company which evidenced revenue gains up to an average 3.2 Cr/month in year 2022
• Led the project of developing &launching 4 new brands on company’s marketplace platform in Health, Cosmetics and Organic food & staple category (‘CRUSH ME’ , ‘GO ORGANIC’ , ‘NATURE’S SECRET’)
• Launched 4 new brands on the e-commerce platform, which contributed 46% of total revenue in last 2 quarters of year 2021 and 1st quarter of year 2022 respectively
• Built and led high-performing teams to achieve program goals. Promoted to Senior Program Manager in year 2022 based on performance review & revenue gains.

ICICI Bank (Patna)

• Got recognized & awarded as Top 10 performer -Mortgage Lending operations in nationwide BSE Index for consistently being a top performer for 5 straight months in 2018 in terms of achieving disbursement TAT.
• Initiated and successfully got approval for digital platform launch targeted to real estate developers for approving their projects online and paperless in Patna
• Got recognized as Rank 1 Manager in North India in 2018 for onboarding maximum no of Builders/Developers (41) with their projects in a time span of 1 month.
• Established metrics to track abandoned loan rate which helped the Bihar region to eventually track and work back on those cases at fiscal year-end, thus, overachieving the fiscal targets.
• Achieved 93%TAT in loan sanction process in 2018