Gaurav Mohinder Uppal
New Delhi
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Manager Equity Trader / Commodity Trader
SMC GLOBAL
08.2024 - Current
- Worked as analyst in precious metals for floor brokerage
- Executed buy and sell orders, ensuring accurate and timely execution
- Analyzed market data and monitored trading positions to identify opportunities and mitigate risks
- Collaborated with research analysts to identify investment opportunities and develop trading strategies
- Managed relationships with institutional investors to drive liquidity and maximize trading volume
- Developed and maintained trading models to optimize trading strategies
- Department: Corporate Client Group
- Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
- Resolved complex issues between customers and internal teams in a timely manner.
- Oversaw regional and local sales managers and staff.
Deputy Manager Retail Assets Collections
HDFC BANK
08.2017 - 08.2023
- As Collection Managers responsibility is to handle collections of specific bucket
- Regular follow up with the default customers through a dedicated team of Collection associates
- Reduction of delinquent portfolio in the assigned buckets
- Ensure adherence of in-house collections practices effectively
- Ensure collections actions continued all cases irrespective non-contactable & Identify
- Non-contactable/skip customers and redirect to collections agency for visit
- Understand the case before meeting the debtor Manage to visit on tough & non
- Contactable case discuss the matter regarding due payments
- Review Associates to handle number of calls/contact & follow-up on customers promise to pay
- Co-ordinate with Pick-up agency for payment collection
- Department: Personal LOAN
- Department: UNSEC_BL DOD & CSA OD
- Department: GOLD LOAN
Sr. Sales Executive(TSM) – Wireless Prepaid Sales
Reliance Communication Ltd.
New Delhi
03.2016 - 10.2016
- Company Overview: A Telecommunication Company providing GSM mobile services, fixed line broadband and voice services
- Developing new channel partners for securing profitable business
- Forecasting sales targets and executing them in a given time frame
- Handle Presentations, Product demos and interaction with all key people and convince them implicitly, closing the case keeping all the major aspects in front and increased sales growth
- Monitoring, recruiting, training & motivating the manpower and providing direction to the sales team for ensuring optimum performance and enhancing their professional and soft skills
- Analyzing the performance of team members for assigning targets on a regular basis
- Handled Dealer Network of West/North Delhi (Rohini, Pitampura, Mundka, Tigri Border, Hastal)
- Channel Partners: -02
- Daily Sales Executive (DSE): -11
- Revenue Growth of10 Lacs per Month
- Maintaining Channel Distribution R.O.I
- Cluster Champion Data Revenue Growth Delhi North2016
Project Manager
Xpressway.com
Delhi
05.2013 - 06.2014
- Company Overview: An Indian based Technical Support provider in USA
- Handled entire Sales Operation with sales team of10 Executives
- Lead generation through SCO and Google Ad words
- Maintaining strong relationships with Existing Customers
- Company Profile
Customer Service Executive
Sitel
Gurgaon
12.2011 - 05.2013
- Company Overview: An Indian Based Customer Service Provider for UK Train System
- Providing On Call Customer Service And Up Selling
- Company Profile
SKU Supervisor
A&D Delhi and Liquor
New Jersey
01.2006 - 02.2011
- Company Overview: An USA based Liquor Retail Store Chain
- Inventory Management SKU Wise
- Retail Management, Product Placements, Visibility
- Sales Promotion
- Company Profile
Education
PGDM - Marketing – HR
New Delhi School Of Management
Delhi01.2016
Bachelor of Arts (BA) -
Shridhar University
01.2013
Intermediate -
Columbia High School
New Jersey, USA01.2008
Matriculation -
Columbia High School
New Jersey, USA01.2006
Certification - Data Science and Business Analytics
Boston Institute of Analytics
GurugramSkills
- Marketing
- Relationship building and management
- Trading
- Equities operations proficiency
- Risk management proficiency
- Global markets
- Cash management expertise
- Corporate actions experience
- Asset servicing
- Territory and account management
- Credit risk evaluation
- Asset management
- Financial planning
- Portfolio management
- Wealth management
Languages
English, Hindi & Punjabi
Hobbies and Interests
Reading Religious Scriptures
Training
- Attended “Fraud Awareness Control” program.
- Attended program on “BCSBI”.
- Attended training program on “Customer Centricity”.
- Attended training program on “Code of Conduct”.
- Attended training program on “Customer satisfaction”.
- Attended training program on “Money Laundering”.
Awards
Academic Award from Columbia High School –2008., Business Club Award –2008, Computer Graphics MLK State Award –2008, Member of Congress – United States of America, Senate & General Assembly – United States of America, (Donald M. Payen) House of Representative – United Sates of America.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Proficient
C2
Spanish
Beginner
A1
Italian
Beginner
A1
Timeline
Manager Equity Trader / Commodity Trader
SMC GLOBAL
08.2024 - Current
Deputy Manager Retail Assets Collections
HDFC BANK
08.2017 - 08.2023
Sr. Sales Executive(TSM) – Wireless Prepaid Sales
Reliance Communication Ltd.
03.2016 - 10.2016
Project Manager
Xpressway.com
05.2013 - 06.2014
Customer Service Executive
Sitel
12.2011 - 05.2013
SKU Supervisor
A&D Delhi and Liquor
01.2006 - 02.2011
PGDM - Marketing – HR
New Delhi School Of Management
Bachelor of Arts (BA) -
Shridhar University
Intermediate -
Columbia High School
Matriculation -
Columbia High School
Certification - Data Science and Business Analytics
Boston Institute of Analytics